Customer ReviewsforPirate Ship

Ahoy Better Business Bureau and Veldin!

Thank you for bringing this issue to our attention, allowing us an opportunity to offer additional clarity on the situation. I'm sincerely sorry to hear about how frustrating the claims for your damaged tires have been. In reviewing your conversations, it appears that *********** ultimately denied your claim due to insufficient packaging. While you mentioned that tire manufacturers package their products similarly, it's crucial to note that insurance companies must adhere to the carrier's guidelines, as outlined by the insurance pirate in their last message. According to the carrier's requirements for sufficient packaging, the tires must be placed in a box with appropriate internal packaging to safeguard them from the standard stresses of transit.

Hoping to get you the most concrete information here, I contacted *********** and they confirmed that the denial was indeed based on the absence of internal packaging, such as bubble wrap or kraft paper. However, I'm pleased to share some positive news. Through our dialogue with ***********, we've managed to secure a reevaluation of your claim as a gesture of goodwill.

With that, it's important to understand that *********** operates independently from Pirate Ship. Our role is to assist in communicating the claims processes and information, but it's important to note that all decisions and outcomes are determined directly by ***********, the insurer.

As we move forward, our aim is to ensure your success with any future claims you may encounter. If shipping tires is a regular part of your business we highly recommend utilizing the *** Packaging Advisor tool which provides valuable guidance on how to properly package your items for transit and ensure your packaging practices are in alignment to their requirements. This, in turn, should result in a reduction in the number of damaged packages you or your customer encounter. Should the need to file a claim in the future arise, it should also enhance your claim outcomes and experience within the process. 

We're committed to helping you navigate these processes more smoothly in the future, and thank you for the opportunity to speak with you about your experience! 

Ahoy Better Business Bureau and *******!

Thank you for reaching out and notifying us of this problem so we could dive in. Im so sorry to hear that your shipment (1ZR9919R0334722792) was damaged in transit and necessitated filing a claim! We know how frustrating that process can be, and I hope to shed a bit more background on your experience.

Pirate Ship's role in the claim process is simply to facilitate the flow of information between the shipper and insurance carrier, and at times help better define what *********** is asking for or the 'why' behind claim requirements in laymen's terms as insurance jargon can be confusing. While we wish we had more sway than this - we sadly do not! During the process, we always do our best to inform shippers of the constraints and conditions of the ***********'s Terms of Service as it relates to your specific claim, and our role does include following up with customers when the evidence submitted is insufficient or additional evidence is needed by *********** in accordance with their terms.

In this case, that included our Support and Insurance teams alerting you that having the damaged product returned to the shipper prior to the finalization of the claim would invalidate your claim. Unfortunately after multiple warnings, the products were still intentionally returned to you under your direction. With that said, I was happy to see that after our team advocated for *********** to work with you directly, your claim was approved by *********** for the full amount of coverage you added to this shipment. I also understand that coverage was terminated afterwards - we know these situations are challenging, but unfortunately both termination of coverage and the required evidence in the claims process are under the full discretion of ***********.

In regards to the other feedback shared, we know timely claim filings are always preferred! As a smaller team offering a free service, we are working diligently to improve our claim filing timelines - though customers are always advised of any claim related timelines in advance, and filing periods from our team do not impact claim eligibility or outcomes. Additionally, I can assure you the sales/profit model described here does not accurately represent Pirate Ship and ***********'s partnership in any way.

Altogether, our crew always aims for utmost transparency in the process so shippers may determine if *********** coverage is the correct fit for their package. Through the claims process we always work as your advocate. I'd like to affirm that though the option for future coverage has been terminated by ***********, any insurance claims you currently have open will continue to be processed, and any insurance you've purchased before the termination date will still be valid and available to make claims against if needed.

We of course apologize for the trouble, but hope this clarification helps!

ARrr,

Claims Commander ********* style="white-space:pre">