Reviews

This profile includes reviews for Pirate Ship's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pirate Ship

  680 S Cache St Ste 100-9149 Jackson, WY 83001-8694

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  Pirate Ship

  177 Center St Jackson, WY 83001-8700

Review Details

• Review fromSamantha

  Date: 04/17/2025

  1 star

  Samantha

  Date: 04/17/2025

  I have been trying to get refund on my order from November of 2024. There insurance on the package is a scam. I send the proof of the value of the items three times to the claim adjuster and upload to the portal three times. You send emails and get no response back. The chat bot is useless.

  Pirate Ship

  Date: 04/21/2025

  Ahoy BBB,
  
  We appreciate the opportunity to help our customer.
  
  ********, thanks so much for reaching out, and Im really sorry to hear how frustrating this experience has been. That definitely doesnt sound ideal, and I can understand how exhausting it must be to feel like youve been going in circles.
  I did some digging on my end, and since your concern involves *** carrier liability, your claim is being handled by InsureShield. Because Pirate Ship no longer processes claims directly, it looks like youll want to follow up using your Claim Link to check the status and upload any remaining documents.
  That said, if you ever run into an issue like this again and you feel like the bot isnt quite cutting it, feel free to ask to chat with a person, were always happy to step in and help however we can, even if our scope is limited.
  
  Let us know if theres anything else we can do to support you!
  
  Best regards,
  Pirate Ship Support

  Samantha

  Date: 04/22/2025

  I have follow up multiple times on this with InsureShield and **** Nothing has been done and i have uploaded the documents of proof of value multiple times to the portal and I emailed them to my adjuster. Clearly, InsureShield and Pirate ship are doing the biggest shipping scam.

• Review fromPatricia M

  Date: 02/06/2025

  1 star

  Patricia M

  Date: 02/06/2025

  This is a notice I received from Pirate Ship.The shipping carrier has notified us that the package they transported was different than what you entered when purchasing the shipping label: Weight changed from 5 oz to 13 lbs 4.64 oz -$15.79 Charge The shipping carrier has charged your Pirate Ship account a total of $15.79. You can review these transactions in your Reports Page. These adjustments are coming from the shipping carriernot Pirate Shipand would have happened no matter where you buy the label. The carrier's automated machines detected that your package was different than you said it would be. Common differences include: This is a notice I received from Pirate Ship, I do not understand how 1 yard of cotton fabric which only weighed 5 ozs. can be determined to weigh 13lbs. and being charged an extra $15.79!I fill out a disagreement on the Pirate Ship site, but have not heard a word from them.I consider this a rip off and wont be using or recommending Pirate Ship in the future. Very unhappy.

  Pirate Ship

  Date: 02/11/2025

  Ahoy BBB and ********,
  
  Thank you, BBB, for giving us this chance to address our customers concern.
  

  ********, I'm truly sorry for the confusion and inconvenience caused by this adjustment charge. Whenever anyone purchases a shipping label through Pirate Ship, **** determines the fee based on the details you input about your package. If they spot differences in the actual size, weight, or packaging, versus what was submitted, ***** Automated Package Verification System will adjust the cost accordingly. This setup aims to keep billing fair for everyone, though sometimes it doesnt quite hit the mark. 
  
  Carrier adjustments arent rare and don't necessarily reflect your ability to manage shipments.  For a bit more insight into how these adjustments come about, this link to the **** Automated Package Verification System might shed some light: **** APV System.
  I've taken a closer look at your specific situation, and indeed, the jump in weight recorded does seem out of the ordinary. You did the right thing by raising a dispute, **** generally takes a couple of weeks to review these cases. Rest assured, we're on top of it and will update you the moment we hear back.
  

  Thank you for your patience as we navigate this issue together. I sincerely apologize for any trouble this has caused. If you have any more questions or need a bit more help, just give our support team a shout via live chat or email. We're here to assist and make sure everything gets resolved for you.
  

  Regards,
  ********* ****** @ Pirate Ship

• Review fromMelissa V

  Date: 12/10/2024

  1 star

  Melissa V

  Date: 12/10/2024

  Shipped an item and days after it was delivered, I was charged over $11 in addition to paying over $16 initially due to a change in zone. This was automatically pulled from my account with no warning, no effective way to dispute and no real way to verify the validity. If the zone makes that big of a difference in pricing, how does your system not determine the correct amount to charge when addresses are entered?I have shipped for many years, directly with **** and never had an issue like this arise.This was the first using your service and it will certainly be the last.

  Pirate Ship

  Date: 12/16/2024

  Hello ******* and Better Business Bureau,
  
  Thank you for reaching out and giving us an opportunity to provide the best possible service.
  
  *******, thank you for reaching out and letting us know about your experience. Im so sorry for the confusion and frustration this situation has caused. Its certainly not the kind of experience we want for you.
  
  *** reviewed your account and saw that **** issued a Carrier Adjustment on your most recent package. I also noticed that youve already disputed the adjustment, which is great! This is currently being reviewed.
  
  To give a little background, Carrier Adjustments happen when carriers detect a difference between package details entered when purchasing the label and the actual details when the package is processed. In some cases, this also occurs if the carrier requires additional processing to deliver the package. In your case, **** cited a Zone Change as the reason for the adjustment.
  
  Shipping zones are based on the distance between your location and the recipients. I looked into your shipment, and while the label was created for zip code *****, **** took possession of your package in zip code *****. This placed your package into a different zone and increased the cost of shipping.
  
  Ive linked the **** Zone Map (**************************************************) ??? for your reference, its a helpful tool to check which zone your package falls into.
  
  Carrier Adjustments are quite common and happen more often than we think. To help clarify, Im sharing an article: What are Carrier Adjustments? (*****************************************************************************************)which explains how they work and why theyre applied. Just a heads up that Pirate Ship doesnt gain any income from these adjustments.
  
  To make this a more positive experience, were happy to provide you with a courtesy credit for the adjustment amount. We truly value your trust in Pirate Ship and want to ensure your experience with us is a great one.

  
  In the future, we encourage you to reach out to us if you have any questions or concerns. Were available via live chat every day from 7 am to 9 pm Pacific, or you can always email us at ********************************************************.

  
  Well also follow up with you via the email tied to your Pirate Ship account and share the resource articles for your reference. 
  Thank you for giving Pirate Ship a try, and I hope we can provide a better experience moving forward.
  
  Please dont hesitate to reach out if theres anything else we can assist with with!

• Review fromDesi T

  Date: 08/08/2024

  5 stars
  As someone who wants to make a quick and easy label to ship around, I find this place simple and easy to navigate and at a discount. I was initially skeptical about this site but didnt want to wait as long as post office lines, so I gave it a shot. The website was easy to follow, with simple instructions to fill out, and I asked which service was the best, and didnt expect to give a discount from regular retail. Moments later, the label was completed. Later on, I returned to the site and redo the same thing over and over, and since then, I have always returned to this site for all my mailing things and saved a ton of money.

• Review fromJerry L

  Date: 03/16/2024

  1 star

  Jerry L

  Date: 03/16/2024

  At first it seemed too good to be true, their shipping rates were very low. That's until the item was lost in the mail, and finally arrived all dented and damaged, so I inquired about filing a claim, a few days later pirate ship charged my PayPal account without authorization $1200 for what they called shipping adjustment. Thankfully I was able to put a stop with my bank, but I was charged a fee and I can't continue the claim because according to them, I owe them $1200. Pirate ship com are scammers

  Pirate Ship

  Date: 03/22/2024

  Ahoy ************************* and Better Business Bureau!
  
  We appreciate the Better Business Bureau for bringing this situation to our attention so we can help our customers to the best of our ability as soon as possible. We are super sorry for any inconvenience this adjustment may have caused you! 
  
  Carrier adjustments are almost always an unwelcome surprise even more so when your adjustment is a *** Over Maximum surcharge! If your package is approaching the maximum allowed dimensions for a *** shipment 130 in length & girth combined Pirate Ship will show a warning about the possible $1250 adjustment your account can incur.
  
  Reviewing your account, were not seeing any outreach to our customer support team about this adjustment. Wed love to help ya out and luckily, our pirates are experts in helping navigate these tricky waters! Weve sent a message to the email associated with your Pirate Ship account about the next steps for disputing this adjustment and getting you back in ship-shape.
  
  Once again, apologies for the huge inconvenience with your adjustment. 
  
  We look forward to hearing back from you!
  
  Best Regards,
  Pirate Ship

• Review fromVeldin M

  Date: 03/11/2024

  1 star

  Veldin M

  Date: 03/11/2024

  Absolute joke of a company. Packages were damaged and properly packaged, insured them for $500 each! I went above and beyond and spent hours gathering the photos and info they needed. 2 of the 4 were damaged and claims denied. They are irreplaceable and now I am out $1000. SHUT THIS PLACE DOWN!

  Pirate Ship

  Date: 03/15/2024

  Ahoy Better Business Bureau and Veldin!

  
  Thank you for bringing this issue to our attention, allowing us an opportunity to offer additional clarity on the situation. I'm sincerely sorry to hear about how frustrating the claims for your damaged tires have been. In reviewing your conversations, it appears that *********** ultimately denied your claim due to insufficient packaging. While you mentioned that tire manufacturers package their products similarly, it's crucial to note that insurance companies must adhere to the carrier's guidelines, as outlined by the insurance pirate in their last message. According to the carrier's requirements for sufficient packaging, the tires must be placed in a box with appropriate internal packaging to safeguard them from the standard stresses of transit.
  

  Hoping to get you the most concrete information here, I contacted *********** and they confirmed that the denial was indeed based on the absence of internal packaging, such as bubble wrap or kraft paper. However, I'm pleased to share some positive news. Through our dialogue with ***********, we've managed to secure a reevaluation of your claim as a gesture of goodwill.
  

  With that, it's important to understand that *********** operates independently from Pirate Ship. Our role is to assist in communicating the claims processes and information, but it's important to note that all decisions and outcomes are determined directly by ***********, the insurer.
  

  As we move forward, our aim is to ensure your success with any future claims you may encounter. If shipping tires is a regular part of your business we highly recommend utilizing the *** Packaging Advisor tool which provides valuable guidance on how to properly package your items for transit and ensure your packaging practices are in alignment to their requirements. This, in turn, should result in a reduction in the number of damaged packages you or your customer encounter. Should the need to file a claim in the future arise, it should also enhance your claim outcomes and experience within the process. 
  

  We're committed to helping you navigate these processes more smoothly in the future, and thank you for the opportunity to speak with you about your experience! 
  

   

• Review fromXiao H

  Date: 01/31/2024

  1 star

  Xiao H

  Date: 01/31/2024

  I utilized Pirate Ship for a *** shipment, initially receiving a comprehensive price. However, post-*** delivery, Pirate Ship unauthorizedly charged my credit card, alleging a *** rate increase without providing evidence or explanation for the additional cost.

  Pirate Ship

  Date: 02/07/2024

  
  ********************* and the BBB!
  
  Thank you for reaching out so were able to take quick action and clear up any concerns about the recent *** carrier adjustments that you received on your account. Its always frustrating when billing adjustments are made after a package has been delivered, especially in the rare cases where the adjustment details are vague and nondescript.
  Unfortunately, sometimes *** will issue adjustments with the description Carrier Changed Rate and our team isnt immediately able to provide additional information. We are always working alongside our partners to ensure they are providing shippers with the most transparent information possible when it comes to the carrier adjustment process. I assure you that we have provided them with feedback on your situation for future improvements.
  
  Reviewing your conversations with us, Im glad to see that we were able to help you out with a credit! As for the adjustments, you are still able to dispute those through our self-report system, which is a feature we provide to customers to ensure you have control over contesting charges you do not feel are valid.
  
  
  I also see that we offered to investigate further if you can send over photos of the packaging used for these shipments, as carriers often leave notes as to why adjustments are issued directly on the packaging. If youre able to send us photos of your shipments or the type of packaging you used this can be very helpful in the process.
  
  Again, Im so sorry for the headache with these unexpected adjustments! Our crew is dedicated to world-class customer support, and we are confident that our dispute process will get you back to ship shape. We look forward to hearing back from you!
  
  Best Regards,
  Pirate Ship 

• Review fromJessi D

  Date: 12/07/2023

  5 stars
  I have the pleasure of working with PirateShip on all my shipping needs, and I must say, I have been nothing but thoroughly impressed with their services. From start to finish, the entire process is seamless, efficient, and hassle-free. Their team of experts was extremely helpful and provided me with all the necessary information I needed to make an informed decision. They were always available to answer my questions and address any concerns I had promptly. The communication was top-notch, and I was always kept in the loop throughout the entire process. I messed up and got two packages mixed up and sent the to the opposite people, they first suggested package intercept through **** but I thought that was a little pricey considering I was going to have to be forced to pay for shipping again, when I told them, the refunded my original shipping labels, no questions asked. Amazing customer service!

• Review fromSpencer G

  Date: 09/27/2023

  1 star

  Spencer G

  Date: 09/27/2023

  *********** is a product Pirate ship buys in bulk then sells it in parts to customers at a large profit.If there is a claim Pirateship supposedly handles this by communicating with shipsurance via eMail. You are asked to supply the information pictures of the damage a receipt for the sale Pirate ship then supposedly sends this to shipsurance. What really happens is Pirateship sends as many as a dozen emails requesting information deliberately asking multiple times for the same thing They harass customers into giving up on the claim. They act as though the buyer is the responsible party and should hold the packaging and the item 4-6 weeks Which is ridiculous. One must contact shipsurance directly to get the real story. Pirateship does not contact shipsurance upon receiving information they wait a week to provide information and leave out details. Pirateship settles these claims gets compensated by shipsurance and gives the seller a credit making a profit on the insurance and on the credit as opposed to paying the seller for his loss. It is dishonest sneaky and a slippery process I wont give Pirateship more business as they dont even have a phone number and pretend the problem is shipsurance. If that is a problem why does Pirate Ship buy bulk insurance from them?

  Pirate Ship

  Date: 09/28/2023

  Ahoy Better Business Bureau and *******!
  
  Thank you for reaching out and notifying us of this problem so we could dive in. Im so sorry to hear that your shipment (1ZR9919R0334722792) was damaged in transit and necessitated filing a claim! We know how frustrating that process can be, and I hope to shed a bit more background on your experience.
  
  Pirate Ship's role in the claim process is simply to facilitate the flow of information between the shipper and insurance carrier, and at times help better define what *********** is asking for or the 'why' behind claim requirements in laymen's terms as insurance jargon can be confusing. While we wish we had more sway than this - we sadly do not! During the process, we always do our best to inform shippers of the constraints and conditions of the ***********'s Terms of Service as it relates to your specific claim, and our role does include following up with customers when the evidence submitted is insufficient or additional evidence is needed by *********** in accordance with their terms.
  
  In this case, that included our Support and Insurance teams alerting you that having the damaged product returned to the shipper prior to the finalization of the claim would invalidate your claim. Unfortunately after multiple warnings, the products were still intentionally returned to you under your direction. With that said, I was happy to see that after our team advocated for *********** to work with you directly, your claim was approved by *********** for the full amount of coverage you added to this shipment. I also understand that coverage was terminated afterwards - we know these situations are challenging, but unfortunately both termination of coverage and the required evidence in the claims process are under the full discretion of ***********.
  
  In regards to the other feedback shared, we know timely claim filings are always preferred! As a smaller team offering a free service, we are working diligently to improve our claim filing timelines - though customers are always advised of any claim related timelines in advance, and filing periods from our team do not impact claim eligibility or outcomes. Additionally, I can assure you the sales/profit model described here does not accurately represent Pirate Ship and ***********'s partnership in any way.
  
  Altogether, our crew always aims for utmost transparency in the process so shippers may determine if *********** coverage is the correct fit for their package. Through the claims process we always work as your advocate. I'd like to affirm that though the option for future coverage has been terminated by ***********, any insurance claims you currently have open will continue to be processed, and any insurance you've purchased before the termination date will still be valid and available to make claims against if needed.
  
  We of course apologize for the trouble, but hope this clarification helps!
  
  ARrr,

  Claims Commander ********* style="white-space:pre">

• Review fromJerry C

  Date: 09/16/2023

  5 stars
  I have been very happy with the service and especially the costumer service from Pirate Ship, the reduction in the normal shipping charges allows my friends and costumers to send heavy equipment at greatly reduced cost. They have been very helpful getting me started and have several articles to help with the process.