Complaints

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 13, 2023, my 2006 Ram 3500 broke down near Riverton, Wyoming. I was on vacation and had already completed 2300 miles pulling a 16 ft cargo trailer with three motorcycles aboard. I secured a tow to Fremont Lander CDRJ/Ford and took a local hotel room. On morning of August 14, I went to the dealership at which time I was told Services could not look at my truck for 2 weeks. I tried to locate an independent repair shop to look at the truck but to no avail. I had two options; remain in Wyoming for at least two weeks, and send my girlfriend home on a plane, or buy another vehicle and have my truck shipped home. On August 15, I purchased a 2018 Ram 2500 diesel. The saleman, Brandon Archambault promised to send me the license plate and a garage remote from my old truck.. On the 16th we departed for Florida. In North Platte, Nebraska, the truck broke down on I-80. Radiator discharged all coolant. Again, arranged a tow which Mr. Arcahambaut said would be compensated. After being turned down for service at the local Dodge/Ram dealer, Archambaut located a local shop that did the repair work. He discovered the cause of the radiator failure. A Freemont mechanic left a ratchet and socket somewhere in the engine compartment. It fell into the fan and was shot into the radiator. The socket was found in the radiator. Fremont paid the bill as the truck was under a Lander Dodge 90 day/3000 mile warranty. However, I have not received the payment for the two in North Platte nor have we been offered compensation for a hotel stay. I secured shipment of my 2006 Ram to Saint August at a cost of $2,750. I paid it without question. Since i returned to Florida, I have called, emailed, and texted a variety of Lander people inquiring about my license plate and payment. I have been ignored by all. The silence is deafening. I would rate my experience with Fremont Lander as the worst in my 52 years of owning and operating cars, trucks, and motorcycles.

  Business response

  09/27/2023

  Dear Mr. Bobbi,
  I am writing to provide a comprehensive update regarding the recent interaction with Mr. Bobbi at our facility. In mid-August of this year, Mr. Bobbi's vehicle experienced a breakdown during his journey through the state while pulling a trailer. Regrettably, due to our scheduling constraints, we were unable to accommodate him with an appointment until two weeks later.
  In the interim, Mr. Bobbi made the decision to purchase a pre-owned truck from our establishment to continue his journey. However, he encountered an unexpected mechanical issue with the radiator while on the road. He promptly reached out to us, and we were able to assist him by locating a reputable repair shop that could swiftly resolve the issue, enabling him to resume his journey.
  Upon his request, we covered the expenses for both the tow and the necessary repairs. Mr. Bobbi has also forwarded us a receipt for the tow, which we will promptly reimburse. Additionally, he requested that we mail his license plate and garage door remote to his residence in Florida.
  Unfortunately, there was a regrettable miscommunication between our sales team and the office, resulting in a delay in sending out the license plate, remote, and the reimbursement check. I wish to assure Mr. Bobbi that we have taken immediate corrective measures. All three items have been dispatched to his home address, and we can readily provide a tracking number for his reference.
  Despite our best efforts, we have encountered difficulty in establishing direct contact with Mr. Bobbi. A few voicemails have been left in an attempt to apologize personally for any inconvenience he may have experienced. We remain committed to resolving any outstanding issues to his satisfaction. Mr. Bobbi is welcome to contact me directly at 307-332-4355 at his earliest convenience.
  Sincerely,
  Jaysen Hayes 
  General Manager
   Fremont Motor Lander

  Customer response

  09/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Mark A Bobbi

  Customer response

  09/27/2023

  The company did reach out late yesterday and I did receive several voice mails.  I did not see them until today.  I would have preferred an apologiie in writing.  I also forgot to mention

  that the company offered me an insultingly low trade in value for truck;  essentially scrap value,  

• Initial Complaint

  11/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2014 **** escape from fremont chevy dealership last November. MY car has been in the shop several times . The first time was a month after I bought it. It was in shop for 3 weeks. I had to beg for a loaner car then . It's back in the shop again . They are refusing to give me a loaner car . I work at 2am every day as a cook at senior citizens and also do meals on wheels . How am I suppose to get to work or deliver ? The employees tell me that's not their problem . I'm calling an attorney and my bank on Monday to see how I should proceed.

  Business response

  11/07/2022

  To Whom it May Concern,
  On Monday, November 7, 2022, at 7:55a.m., Bill Riter, the Service Manager at Fremont Chevrolet Buick GMC, attempted to contact ******* Liedy regarding her concerns with her vehicle. At 8:11a.m., ******* ***** returned his call and they discussed the concerns with her vehicle at length. The vehicle is currently at the Fremont Ford Riverton location and is awaiting further diagnosis. ******* explained why she needed a loaner vehicle and the reasoning for her frustrations with not being offered one initially. Bill understood her concerns and assured her that he would deliver a loaner vehicle to her place of work early afternoon the same day. A loaner was delivered to ********* place of work just before 1p.m. on November 7th.
  ******* said she was very happy with the loaner vehicle and assured Bill that she would take great care of it. The dealership informed ******* that they will keep her updated on the status of her vehicle diagnosis and repairs as they have more information.
  We consider this concern to be resolved.
  

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