Customer ReviewsforVisions Electronics Ltd.( HO)

I was given an invoice for 613 and through the online order was charged 748. Despite the evidence I have received no response for a refund. All this with a 12 day delivery period

They get people in by offering low prices on cheap dysfunctional goods and upsell on a warranty claiming they will refund you for if you don't end up using it but you likely will. They claim to have the best warranty but they don't tell you that once you submit a claim you no longer have any warranty for future issues. Really shady business strategy, they sell products that they admit are no good and have a high rate of failure and they make money by selling more warranty or then forcing you to buy more expensive name brand products if you don't want warranty. Went to the ******* store and bought a Nakamichi car stereo and was upsold on the warranty as they said that if we didnt end up needing the warranty, they would refund us back. After 8 months the screen went black and it started to have a burning smell, I had to take it out as I was worried that it would catch on fire. Went back to the store with and they dealt with it saying they would let us know when a new one is ready. When we went to pick it up they asked us if we wanted to buy warranty for it, but they never told us that once you use the warranty it is no longer valid again even though we paid for 2 years and still had a year left. They said that if we had wanted to we could have submitted a manufacturer warranty claim their warranty would still be valid but they never told us this first and since we went through Visions first our manufacturer warranty was no longer valid. We didnt want to give them any more money, but the guy said that he wouldnt advise it as ********* has a high failure rate and that it would likely break again, which none of this was told to us when we first bought it. So, since they would not offer a monetary refund we were forced to spend $150 extra and buy a name-brand stereo in hopes of having no future issues. They said that there was nothing they could do and even blamed us for buying a cheaper stereo that had issues, none of which was told to us at the time of purchase.

Hello, I cannot attest to what was told to you at the time of purchase, but I can assure you that the warranty details are explained in full on the back of your receipt. Most items have at least 1 year of manufacturer warranty, but if there is an issue within the first 30 days we will generally resolve the issue. Our extended warranty plans only begin after the initial year of owning the product. If a replacement is issued that would end your warranty, but if the unit was serviced the warranty would continue until it's normal expiry date or until a replacement/credit was issued. Best Regards,

I have been dealing with Vision Electronics in *************** for over 20 years and never had a problem until recently. About a year and a half ago I purchased a 85 inch 8K ******* ** there and a very expensive 5 year warranty to go with it. Last December the ** simply stopped working. When I called Visions to make a claim on the warranty they told me I'd have to deal with the repair company on my own. When I contacted the repair company they told me it would be at least 2 week to deal with the repair. I then contacted the sales guy who sold me the ** at Visions and told him this was too long a wait and questioned why I had to deal with it when I paid Visions for the warranty. He told me there was nothing he could do. After 5 weeks and still waiting for the repair I contacted Vision's store manager who just gave me more excuses on why nothing could be done. In the end it took 7 weeks for the ** to be repaired! This is totally unacceptable and Visions has just lost a 20 year customer.

Hello,

 

Sorry to hear that the warranty process was not finished sooner for you.

Warranty claims do however take an average of 2 to 6 weeks, but this does not account for part availability as often the depots will have to order in parts once they confirm where the fault lies in the unit. 

The reason we have you contact the depot directly is that it will be done faster than if we handle the communications between you and them.

They need to arrange specific times for the service calls, so it would be delayed if we have to do the back and forth in these warranty claims.

 

Thank you, 

Seems like there is a trend here. Fix your processes Visions! ** **** ****** * ****.... I purchased a monitor from their website because you cannot select in store the way you can with ** ** ******** After purchasing same day tried to cancel it because I read bad things about the quality and that it would also take 4-6 weeks to receive. I sent a cancellation in to the team but the next day after they got the cancellation my item shipped. Then I received a response back on my cancellation order that because it said in very small letters after you click on the learn more link that I cannot cancel the order once shipped. Terribly shady folks. I spend a ton of money in your store but because of this practice / customer service you have lost a customer for life. Takes very little to keep a happy customer. Takes even less to lose them. Good Luck keeping your clientele.

I am sorry you were not able to get in touch with our Customer Service Team before this was processed for shipping. During the busy season we try to have orders processed and shipped as soon as possible. Ordinarily Special Order Items are Final Sale, but under these circumstances you are welcome to bring the unit back with your Invoice to your local store for a full refund on your purchasing card.

Im with the people who want to leave no or negative stars. Ordered speakers online over a month ago, where it states 3-5 business days for delivery. Two different tracking numbers, one for purolator that just states packing label created, and Canada post one just states delayed, in transit (though after contacting 5hem they cant find). I have submitted 3 different tickets to visions with no response. Finally found a help desk number, where recording just states 11 min wait (saw that on another review) then after waiting forever it states no one available and disconnects. Local store says they cant do anything but gave me head office number. Head office told me to submit a ticket or call help desk number. I just want my money back at this point but not sure how to do that since I cant get a hold of anyone. Had purchased a bunch more items in store to go with what I ordered online, took it all back today, I will shop elsewhere from now on and I suggest everyone else do so as well.

Hello,Sorry that you had difficulties getting in touch with our Customer Support Team.Ordinarily that should have shipped within the regular 3-5 business days but from what I can see is that the initial Postal Code seemed to be entered incorrectly at the time of purchase and then *********** lost the package. We have refunded you for the lost items and thank you for your business.

Computer is great when it works, however, the first computer I ordered (********** *** *** *******) had a cracked panel and would power off during game. Visions told me I didn't need the cracked panel so I threw it out, just to be told that I needed it and was charged for the panel. I received the second computer after paying for the cracked panel replacement, to receive another computer that had a cracked panel. I am now in the process of returning the cracked panel to *********** PC to receive the new one. This all happened at the *** ***** ********, never have had issues with the Pembina location before after buying thousands of dollars worth of electronics. TL:DR - If you're buying a computer from them, have them open the computer and show you the quality before you bring it home, never throw out anything from the box and always keep the boxes

Thank you for your review, I am sorry that there was some miscommunication between you and our Visions Team. It is always a good idea to save any and all original packaging from electronics purchases as often if there is any sort of manufacturing issue, defect, or damage we may need to ship it back to the manufacturer.