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Complaint Details
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Initial Complaint
26/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In March of 2022 I looked on lawdepot.com at a bill of sale. In order to look at it I could use a 7 days free trial. I looked at it and didn’t use the contract. Attempted to cancel the subscription and thought I had.I never logged in again.7 days later I got an email from law depot.com saying I have access to all their services but nothing about it continuing to bill, I only skimmed the letter but didn't pay much attention because I believed I had cancelled. I have not received a bill/receipt or invoice since then. I have a lot of auto payments go through at the end of the month and did not notice this as I thought it was a subscription of my husbands. I called and they told me that they see I have not accessed the site and that the email they sent 7 days later is their way of confirming I understand I still have a subscription. Not anywhere does it say what the charge is monthly and not once have they sent me an invoice bill or receipt of payment. I called for a refund and although they say they can see I never accessed the service after the initial they will not refund the charge. Apple and every other subscription I have sends a monthly confirmation. This is not fair, I assumed I cancelled and am out 9 months of charges at $40 plus tax. They are attempting to refund one month. I tried to talk to someone above the supervisor and she said there is no one else in the company that will talk to me. It’s a lot of money and it’s not very transparent that they don’t send monthly bills/confirmation of payment like all other subscription services that are being honest and transparent. Yes my fault I didn’t know on the credit card I get that but they can see I didn’t use the service. Thank you for trying to help me. It’s a lot of money. I do not have an email confirmation that I signed anything. No contract nothing to say I have a subscription just something saying I have a membership but not that there is a cost involved at all. I have free membership to so many sitesInitial Complaint
07/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged for a subscription service without my knowledge. I was charged $35 on June 17th, June 24th, July 24th, August 24th, September 24th, October 24th, and November 24th. I never used this service, and I was not aware that I was being charged. They refunded me for 4 months, and told me that their internal tool does not allow them to refund further. I spoke to a customer support agent online who I spoke to an incredibly rude lady named ******* on the phone who told me she was put in charge of the entire business. They will likely reply to this complaint saying that I was properly notified that I was being charged every month, however this is where we disagree. They did not explicitly tell me I was being charged, and their idea of proper notification is an email giving tips for how to get the most out of their provided service.Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** ******* ** * ***** ***** When you download a “free” document, you are then signed up for a 7-day “free” trial, which ends up charging $35 if YOU don’t CANCEL your “free” subscription. I was very frustrated and upset when I noticed this $35 on my bank statement, so I called for clarification and was spoken to like a student being scolded by their teacher when I argued the fairness and validity of this charge. I asked for a manager and was transferred to (I believe her name was) *******, who was even ruder.Initial Complaint
21/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The company had a very difficult and confusing way to get out of membership once the free trial was over. There was no help or resolution provided when I asked for a refund.Initial Complaint
10/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I used a free trial with lawdepot on 8/2/2021 and cancelled the subscription. They have been charging my card every month for $528 total in the last year. They admit that i've only used one form on 8/2021 but do not have any other usage information or record of cancellation. I would like to get my $528 back. I have attached the most recent charge on my statement below. there are 16 of these charges.Initial Complaint
16/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Upon checking my CC records I discovered charges from LawDepot for Sept. and Oct. for $35.00ea ($70.00 total) for service I did not apply for nor receive. My **** debit card was deducted wo my knowledge or conscent.Initial Complaint
08/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
10/07/2022 had to give credit information to be able to see what all was in the form. It turned out to not include what I needed which was to donate my body to a medical school after death. They said it would be free unless I went over 7 days. I tried to cancel right then but there was no way I could do it. The company is LAW DEPOT. ** ** * ****** I don't want to wait till I am charged and have to go to the credit card company to deny the charge I just want to cancel like they said I would be able to.Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Today, October 5, 2022, my husband noticed a 44$ charge from LawDepot on our credit card bill. He contacted the company right away and was advised that I had apparently subscribed to their service back in March, 2021 when I downloaded a form. My husband promptly cancelled the service and they refunded this month's fee. Having not remembered providing my credit card, or subscribing, I called the company immediately. The agent stated that in their fine print, it does advise that after a 7 day free trial, one is automatically subscribed at a monthly fee unless this is cancelled. I explained that this must have been a mistake on my part, as I had not used the service since that one form was download and asked if anything could be done. She said no because it was clearly on the fine print. I asked to speak with a supervisor and I was transferred to *******. I explained again the situation and she said there was nothing they could do other than the one-month refund. I have been charged approx. $790 for a service, that they confirmed during the call, was not used except for the initial form I downloaded and printed in March 2021. I realize that they have the fine print, but I feel the charges I received were not fair and demonstrate poor business integrity. Knowing I did not use their service, and proof on their end that I did not, I would expect a full refund for the months where the service was not accessed/used.Initial Complaint
28/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I used this service once in March and I canceled the subscription and have not used it since then. I noticed on my credit card that I was being charged $35 a month and I called and requested for it to be canceled. I spoke to a representative, who was very rude and condescending, and requested a refund for the months I was charged. She said no bc I had a subscription, I told her it was canceled and she repeated the same thing. I asked to speak with a manager and ******* came on the line, she sounded exactly like the previous rep so I don’t think I was transferred and she had the same demeanor as the first rep. I understand that it was a free trial but I have not used the service and was under the impression it was canceled.Initial Complaint
05/09/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I was charged $35.00 on 8/4/2022 for a subscription that I cancelled on July 16, 2022. I was charged again on September 4, 2022. I need a full refund on everything I've been charged. My name is ****** ****** and the email address associated with the account is ************************. Attached is a file showing my account cancellation from July 16, 2022. Please don't hesitate to reach out with any further questions.
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Contact Information
209 9644 54 Ave NW
Edmonton, AB T6E 5V1
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Get a QuoteCustomer Complaints Summary
107 total complaints in the last 3 years.
55 complaints closed in the last 12 months.