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Business Profile

Collections Agencies

CBV Collection Services Ltd.

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BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for CBV Collection Services Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CBV Collection Services Ltd. has 9 locations, listed below.

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    Customer Review Ratings

    1.17

    Average of 29 Customer Reviews

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    Review Details

    • Barb H

      Date: 07/04/2025

      Barb H

      Date: 07/04/2025

      I am experiencing the same problem regarding the persistent harassment I have been experiencing from CBV Collections. If it were possible to leave negative stars, I would, as my experience has been extremely disappointing and frustrating.For the past several months, I have been receiving multiple calls a day from your CBV, despite having settled the debt in question over five years ago. These calls are not only intrusive but unprofessional as well, as the representatives fail to leave any messages or provide information regarding the nature of their calls. This has caused unnecessary distress and inconvenience on my part.Furthermore, when I attempt to return these calls, I am asked for sensitive and private information. I have refused to provide such details, as I do not know these individuals and believe they have no right to request such personal information from me. On every occasion that I have refused to comply, the call is abruptly ended, which I find not only unprofessional but also indicative of harassment.This continued behavior is unacceptable, and I believe it constitutes harassment under consumer protection laws. I respectfully request that *** Coolections cease all communications with me regarding this matter and ensure that my contact information is removed from their records

      CBV Collection Services Ltd.

      Date: 08/04/2025

      Thank you for your communication.Please note that we have reviewed our system and the individual has contacted us yesterday 04/07/2025 in regards to the situation. We deeply apologize for the inconvenience that may have been caused and do take consumer complaints very ************ this point in time, we have removed the individuals phone number to prevent any outbound calls. Please be advised that *** is hired as a third party agency to work on behalf of the original creditor to assist consumers in resolving overdue and/or delinquent files.We do recommend that if the individual is in disagreement with the file, at this point in time they should file a dispute with one of the major credit reporting agencies ********** or *******. The credit bureau would need to conduct an investigation on their end to determine validity of the individuals claim. Additionally, if the consumer is under the impression that the file has already been previously handled, they should also reach out to their original creditor and provide any necessary supporting evidence. We have provided the contact details for the credit bureaus listed below. Once again, we apologize for any inconvenience that may have been caused. Thank you for your communication, understanding and patience.Equifax ************** TransUnion *************

    • Doug C

      Date: 20/12/2024

      I have repeatedly received calls for a person they want to collect from named **** *********. The *** has the wrong phone number and when I tell them this I still continue to get daily automated calls from them wanting to speak to ****.I just spoke again with an agent who said he will take care of this but it may take a couple of days. We are seniors both in our 80s who don't need this harassment.

    • Sue K

      Date: 25/11/2024

      This company doesnt deserve even 1 star. Theyre harassing me with a very old debt. Ive explained my siruation of being **********. Its either pay off this old debt and go without food, housing, etc. this company calls multiple times per day, without leaving any messages. I dont not have any contract with these people. I can only offer the ORIGINAL creditor a small amount and then I want to be left alone. Their calls are harassing. I mean they can write off this account easily, as its not a large amount, and remove it from credit report. Im not paying this fraudulent harassing company. I will not pay any interest on this very old account.

    • Jarrott B

      Date: 25/11/2024

      **************. I've talked with several agents that give me the run around on supposed debt with a company and service I've NEVER had. Always puts me on hold or even just hangs up on me when I question the authenticity of their calls. ******* a company that is trying to take advantage of people. Avoid at all costs.

    • Darlene D

      Date: 01/10/2024

      They dont even deserve the one star but you have to in order to leave a review. These losers keep filling up my voicemail box WITHOUT LEAVING A MESSAGE and they also use backdoor methods to call. I have paid off debts collected through other collection companies because they treat me like a human being and do not harass me with ******** empty voicemails. This company is highly unprofessional and I will NEVER give them anything because of their sneaky underhanded way of doing business. Enjoy getting nowhere with people due to your own shady practices.

    • Lauren J

      Date: 06/08/2024

      Incredibly unprofessional. I request several times for them to mail me information regarding the supposed debt I owe. They refused. Interrupted me the entire phone call. Absolutely disgraceful customer service and will not abide by basic best practices even when asked to.

    • Catherine A

      Date: 07/07/2024

      Cbv is a harrasing fraud . They are rude they make threats they call from different numbers they do fraudulent calls . Shut them down.

    • Kat W

      Date: 13/06/2024

      My credit rating is amazing! I have nothing owing and cbv collections has been trying to contact me for years. I keep blocking their number and they keep phoning and leaving messages with new numbers all the time.Leave me alone! I have nothing owing.

    • Robyn H

      Date: 21/05/2024

      How is this company even running? Nothing is legal or legitimate. ********* people into admitting they have a debt that they DON'T ACTUALLY HAVE is the ******** possible method of "earning" a living. This company needs to be shut down and every one of their employees need ti be ******** for the money they ***** from innocent people. Also, BBB, you're horrible. You guys don't actually care that these companies are all trash, you never fo anything about it. ****** **** ** *******

    • Darren J.

      Date: 20/03/2024

      I've been receiving calls from cbv collections I called them back today three times in a row and I asked them the location of their office,,the mailing address of their office,,who I'm speaking with,, and that's as far as I get with them and they just hang up on me every single time I've asked them for a debt validation letter and they just hang up on me. they won't even let me speak they keep trying to interrupt me so I can't get it in in a word edgewise as soon as I ask them where they are what their mailing address is where they're located immediately they just hang up they just hang up on me

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