Reviews
This profile includes reviews for PartsAvatar's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
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Review fromDon F
Date: 11/09/2024
1 star******** customer service . Live chat suggested that as package not deliver should drive 10 hours to ******* to pu. No support and thinks I should track down shopping company. I don't work for them not my jobReview fromEric K
Date: 07/05/2024
1 starAdvertising pictures of products with no description of how many come with it. Gave me a list of 10 products with a picture of one filter and one product with a picture of 2 filters that was the most expensive. My car requires 2 of the same filters so picked the product with a picture of 2 filters. Only one came and when I contacted customer support they told me all the photos are generic photos. ******Review fromMichael G
Date: 02/05/2024
1 star***** ******* Ordered a part and it turned out to be defective. When I asked to return, they insisted that I purchase another part first before they would process a refund for the defective part. The part looked cheaply built and I requested to exchange it for a better quality brand for which I would pay the difference. They categorically refused insisting that I purchase the same low quality brand first. Terrible customer service as well.Review fromAndy J
Date: 14/12/2023
5 starsI recently shopped at PartsAvatar and was pleasantly surprised by their unbeatable prices and lightning-fast shipping. Their extensive selection, user-friendly website, and hassle-free shopping experience make them my go-to source for auto parts. Highly recommended!Review fromRobert M
Date: 14/12/2023
5 starsRobert M
Date: 14/12/2023
Incredible value, top-notch product, and exceptional serviceeverything I could possibly wish for! My mechanic, thoroughly impressed with the meticulous assembly of the Centric brake rotors and pads package specifically designed for my 2017 **** F150, highlighted the inclusion of new screws and pinsa rarity in aftermarket parts
PartsAvatar
Date: 15/12/2023
Hi ******,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Were here for you anytime. We will share this with the team to let them know to keep up the amazing work.Review fromShera S
Date: 09/12/2023
5 starsEffortlessly discover elusive parts at PartsAvatar, enjoying the benefits of swift delivery and convenient pickup options. Skip the search hassle by choosing PartsAvatar directly for a seamless experience. The delivery was not only punctual but also flawless, making it highly recommended and appreciated. Experience exceptional customer service characterized by prompt, precise, and comprehensive responses. Finding the necessary parts was a breeze, with everything required in stock. The parts, arriving earlier than anticipated, showcased top-notch quality. Having just installed them, I confidently recommend PartsAvatar to friends, as it consistently delivers a positive and satisfying experience. Thanks a bunch, guys!Review fromBarry S
Date: 01/12/2023
1 starBarry S
Date: 01/12/2023
On September 19, 2023 I tried to determine which brake rotors I should be ordering on the PartsAvatar.ca website. Using their system to figure this out is so difficult that I wanted to call them for guidance. I looked high and low but could not find a phone number. I even did a ****** search nothing. I was forced to use their chat service. I was asked for the year, make, model and trim package. I was also asked for my VIN, which I gave them. I also specified that I wanted coated rotors. On the chats they would take several minutes to respond to each of my communications, but then would sign off before I had an answer! It took 3 tries to get a usable answer. I placed my order.The parts did not arrive until September 27th. The parts they sent were the ones they had recommended. The front rotors were 14" in diameter. My originals were ****". Both the front and rear rotors were NOT coated according to the manufacturer's website (the PartsAvatar website has them marked as coated).This was the beginning of a long and painful exchange of emails lasting until I finally received a refund on November 21st, over 2 months after placing my order. I ended up buying Brembo rotors from PartSource. Good price, good product, NO HASSLE!PartsAvatar are crooks. Their practices are underhanded. They refused to accept responsibility for recommending the wrong parts to me, they pretended that their phones were having technical difficulties (an excuse I read about in other reviews from years ago) and they weren't going to give me a return authorization until I threatened them. You can read more about them here - **********************************************************************************. DO NOT USE THEM!PartsAvatar
Date: 15/12/2023
*************,
I want to express my sincere apologies for any inconvenience you may have experienced regarding your recent order with us.
Upon reviewing the case details, it has come to our attention that there were challenges with the exchange and return process for the parts you purchased. I understand that our team initially arranged an exchange at the warehouse, but later, you expressed a preference for a refund. I acknowledge the back-and-forth communication and additional information required for the return process, and I truly apologize for any frustration this may have caused.
I want to assure you that your concerns have been thoroughly shared with the relevant departments to prevent such issues in the future. We are committed to improving our processes to ensure a smoother experience for all our customers.
I am pleased to inform you that the refund for your returned parts has been processed from our end. If there are any lingering issues or if you require further assistance, please do not hesitate to reach out to us at ****************************************** We are dedicated to making things right and ensuring that your future experiences with us are positive.Review fromGREG W
Date: 22/11/2023
1 starGREG W
Date: 22/11/2023
There customer service is NONEXISTANT .. They make it almost impossible to send back a wrong part . I am a RED SEAL AUTOMOTIVE TECH and ordered front pads and rotors for a customer of mine . The rotors were correct the pads were not . THEY HAVE NO PHONE LINE TO TALK TO A PERSON ,AND THERE PARTS RETURN SYSTEM IS NEARLY IMPOSSIBLE TO NAVIGATE . THEN THEY REQUIRE YOU TO PAY TO SHIP THE WRONG PART THEY SENT BACK . If you get the correct parts then its ok if you do not then you might as well throw the wrong part in the garbage and write off the cost as a loss .... YOU ARE GAMBALING TO SHOP WITH PARTS AVATAR ...PartsAvatar
Date: 24/11/2023
Hi,
We are very sorry for the experience you've had with us.Please email us your concern at ***************************************** & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.Review fromAnthony H
Date: 14/11/2023
1 starAnthony H
Date: 14/11/2023
Sent wrong parts. No phone number. No manager. No answers. I spent $1700 and no one is helpingPartsAvatar
Date: 15/11/2023
We have send you an email with the resolution. Please let us know by email if there is any outstanding issue. Hope we were able to resolve this to your satisfaction.Review fromCody M
Date: 06/09/2023
1 starAvoid this site like the plauge. They won't stand by their products and vehicle fitment on the website is the worst setup I've ever seen. They shouldn't even be allowed to be in business. Definition of a **** company
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