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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

New Auto Parts

PartsAvatar

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for PartsAvatar's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.54

    Average of 37 Customer Reviews

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    Leave a Review

    Review Details

    • craig N

      Date: 01/03/2023

      Wrong parts sent.Tried to email them for 3 months before they answered my email. Then they tell me my 30 days are up for refund and can only give me 70% If i pay for shipping. They sent wrong items was no fault of mine. ***** ** ******** **** **** ********

    • Michael E

      Date: 15/02/2023

      Accepted an order with free shipping and then tried to take me for a ride - tried to ******* over $50 for shipping.

    • Marina S

      Date: 10/01/2023

      Order Part of the website with the website information stating it would fit my engine. Paid for quicker delivery , not so much what a joke dont waste your money. After contacting them several times it was finally shipped 7 days later it and was the wrong part didn't fit my engine and they stated it was fault not theirs. According to the website which I took a screen shot it would to fit . According to the return policy if it's a website error they would pay for return shipping . Not so much ,returned to the wearhouse as it was quicker than shipping which was going to be at my cost . After using webchat finally spoken to someone who could really help me and finally received a refund minus the extra i paid forn quicker shipping almost 2 1/2 weeks later. I had emailed customer service with my concerns, the final email from me with the screenshot with their error all communication ceased . Haven't heard from them since ..
      ***** ***** **** * ***** ** ******* **** ********* ****** **** **** ******* ****** ******** ** *** * *** *** ** ***** ******

    • Norman R.

      Date: 22/12/2022

      **** * I was sent the wrong part was falsely advertised have to pay 15% plus shipping to return, still waiting for refund 25 days and nobody from Parts avatar has answered my E mails.

    • Mike O

      Date: 15/11/2022

      Parts Avatar
      Hi! If you need help finding the right part, or need any other help, please let us know.
      Tracking Code: #############
      Tracking Code: #############
      Tue, 3:27 PM
      Scott
      Welcome to PartsAvatar and thanks for choosing us.
      Hi, this is Scott!
      How may I help you?
      Tracking Code: ############
      Tue, 3:35 PM
      Scott
      As checked the order is in transit and will be delivered to you soon.
      Rest i have escalated with the team to check and expedite.
      Is there anything else I can help you with?
      Since there is no response from your end, I will have to end the chat here. Please feel free to contact us anytime. Thanks for contacting Parts Avatar.
      As checked the order is in transit and will be delivered to you soon.
      Customer: I received 2 e-mails that said that these were delivered.
      I went to the post office and my mailbox. Please provide a discount on my next purchase.
      Dear Customer,
      Your order number #### has been successfully delivered.
      We may ship items from multiple warehouses, any remaining items in your order will be included in a separate email once they are shipped. Thank you again for shopping with us.
      Cheers,
      Customer Service Team
      1 item
      an hour ago
      Gary
      Hi, this is Gary. Welcome to PartsAvatar & thank you for visiting our site.
      Please be online a moment while I check the Order Status for you.
      Thank you for being online.
      Apologies for the inconvenience.
      np
      an hour ago
      Gary
      As I have checked your Order Id: ###### has been shipped out via PartsAvatar carrier and it will get delivered to you within 24-48 working hours.
      Please do not worry, you will receive your order shortly.
      Dear Customer,
      Your order number ###### has been successfully delivered.
      We may ship items from multiple warehouses, any remaining items in your order will be included in a separate email once they are shipped. Thank you again for shopping with us.
      Cheers,
      Customer Service Team
      an hour ago
      Gary
      As your order has been shipped out on Tue, 15 Nov 2022, please wait for some time, and continued,

    • Major H

      Date: 15/11/2022

      They are a very low-standard company with too many mistakes who do not take responsibility to correct their mistakes and ask customers to pay for that!
      They sent me a set of 4 mounted tires with wheels that bolt pattern did not match the car, while they took all the information about my car year, make, model and trim before making order.

    • Alex C

      Date: 23/10/2022

      I ordered 2 control arms with ball joints from parts avatar. When they shipped to me they infact did not come with ball joints which I thought wasn't a big deal and they could just ship me some. So I installed the control arms and contacted parts avatar live chat which was a pain to begin with. They will not send me balljoints as they said the control arm with balljoints was listed wrong and that it's only supposed to be the control arms. They said they will give me 10% off if I buy new ball joints from them. But I already bought balljoints with the control arms and they keep giving me the run around. This is the worst place I have ever ordered parts from.

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