ComplaintsforCDI College

• Initial Complaint

  08/08/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I'm currently a student enrolled in the cybersecurty specialist program at CDI college in cakfary.And I am currently struggling to complete this program after the college stopped me locked my logins without notice of any kind they started with email harassment stating they want their money to complete the program that I thought I had already paid for. So I made numerous attempts to reach out by phone and email which I never got say kund of response in return as to what was going on it took me nearly a month to finally get a little bit of info as to what happened and why I couldn't resume classes. As time went on it took me weeks to come up with the funding but after I paid 14k in more funding on top of the other 14k I paid prior to this. They finally let me resume classes but by that time I was so far behind they marked my grades with F for the time they had interrupted my studies. Took me yet a couple more weeks to figure out what was going on I feel so lost as they want me to complete all the homework and exams in a short period of time. ***** *** ** ** **** * ****** ********** They have me join in on teams meetings for classes I have no info of what's going on. This college is by far the worst the people who all correspond on behalf of the college is very, ****, don't take students concerns into consideration,as I tried to reach out for resources for mental health i got no help what so ever. as well the instructors don't teach us anything. everything I know is self taught as well Info from you tube. the homework I was given had no instructions from instructor. I completed the work by doing research on ****** and ******** 100% no guidance from the instructor. Main email them for help and they would simply email you the answers. Aside from that we paid for text books that we cannot physically have and expire as soon as the course is completed. I wish I was given proper knowledge of this before putting all saving into such a school. And learned nothing.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I attended CDI college online very briefly in April -May 2021. I withdrew as the online format was not working well for me . I had been approved for student aid . When I withdrew my understanding was that the college would refund the ******* student aid for any tuition that had been paid. Unbenownst to me, it has not been paid back and now I am getting $73/month removed from my bank account monthly . After some research and a couple of phone calls with ******* Student Aid, I see that I do owe $1685 to student aid -which is the ONLY $ I ever received from them . Their records state that I owe several thousand dollars, which mean that CDI College owes that money to ******* Student Aid, not me . Last Thursday July 6th, I left 3 messages for various contacts at CDI and have not heard back from anyone . It is urgent that I get this resolved ** * ** *** ** * ********* ******** ** **** **** * **** * 

  Business response

  13/07/2023

  Hi ****** - were sorry to hear that you felt this way about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We would be happy to discuss your experience we will have someone reach out directly, or you can send us an email at *******************************

• Initial Complaint

  04/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm so it's an issue going on I have a problem with them before that day was telling me to pay a to repeat something that I did not I did not think it's respectful I'm paying already for the college and expect me to repeat and pay and it happened before the same thing but it was never requirement when I first started so I was having a family issue that I only thing was left is to hand in the project and affair with me and then they told me to repeat and I have to pay a certain amount I believe it was like **** and I already told that I'm having finance and issue so I cannot pay and this and this one I did the exam and stuff the only thing was my score in a program that they call test out was pretty low and to repeated they telling me to pay.

  Business response

  13/07/2023

  Hi ******, we're sorry you feel this way about your experience. We will have someone from your campus reach out to you to discuss with you about your experience. Please also feel free to reach out to us at ******************************.

• Initial Complaint

  29/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I am a full time student with CDI, I work full time I am trying to get an education. This college has been nothing but problems. They do not give you information, but say they do. So I have a list of problems since I began in January 2023. First is they told me it is an accredited course, I am waiting for proof of that. I can not find accreditation anywhere, they have told me it is before I started, while I am enrolled but with no evidence. I have had so many tech issues with the software, I had a entire week I could not access books, get logged in for attendance, or do my work. The tuition is high, which is fine if the courses you take are included. We started our community service diploma, they said you have to pay for these your self and submit receipts for reimbursement. Here is the catch, they do this right before the remaining student loan pays the final tuition, so you do not get your money back. I asked why we weren't told about this my contact said you were, I was not. I asked other students if they were I formed, they were not. I wanted to buy my text books, they will not give me the list just a run around, the best part is the online books they force you to use are drastically marked up. I sent them emails with the paper books price and it is 700 less then the on**ne books. I sent prices of the o li e books, they cost about 500 they are taking almost 2000 dollars. I asked for the person who can give me the Information about text books and was given a cryptic email saying we don't require paper books you get the book you need every course. My gf has completed a bachelor degree and mid way through a masters degree online, guess what they get list of text books to buy. I asked why the are over charging students for the institution to make financial gain and burden students. I was told email finance department. I made a formal complaint to the education coordinator almost a month ago no response. I want future students to know they rip you off and try to hide it.

  Business response

  29/06/2023

  Hi **** - were sorry to hear that you felt this way about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We would be happy to discuss your experience we will have someone reach out directly, or you can send us an email at *******************************

  Customer response

  30/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  I have had this response before I filed formal complaint with the college. If someone actually gets in touch with me I would be happy but surprised. No one ever returns emails. What I want is the information I have requested multiple times through multiple people and emails.

• Initial Complaint

  30/05/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I received a diploma in the addiction and social services from CDI, and am finding out that this diploma is not worth anything towards any sort of job in the field of addictions or social services, which being that is what is printed on my diploma, I would think there would be some sort of advantages? But there are none, I would start anywhere at the bottom, with no more advantages than if I had just walked in off the street, and then I also wouldn't have this student loan over my head.. All the job postings I am seeing in either field require a bachelor's degree of some sort as they list in their job postings, and looking into that, what I have is not valid towards any sort of upgrading, as colleges do not recognize it as anything either.. to everyone it seems like it is nothing, that is the response that I am getting. In fact the treatment center I did my practicum at, which CDI college placed me in, has just recently posted a listing on indeed for the job I did for my practicum and they list a higher post secondary requirements for that job. How could I be placed in a practicum towards my diploma for a job that I would never be able to attain once I had that diploma I was working towards? Needless to say I am not happy with my results, and my experience with CDI over all.. I find that I was placed in that practicum situation being fraudulent, and I find the whole situation just does not sit well with me, what did I pay for? When I have no advantage over the person next to me who has nothing? When I would have been better off just walking into some place to see where I could start and be ahead of where I am now? And I also quit my job to do this practicum, so living off savings and credit cards to get by... I put myself through this in the expectations that I could have a path forward, some advantages, but I get nothing Not only is the diploma worth nothing, but I would be in a better position never having done it. -****** ** ***********

  Business response

  31/05/2023

  Hi ****** - we’re sorry to hear that you felt this way about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We would be happy to discuss your experience – we will have someone reach out directly, or you can send us an email at ******************.

  Customer response

  01/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: their response was to say workplace requirements change, and offered to aid me looking for work, their response has made it clear that the education that they supply has not kept up with industry standards and requirements which is the issue, I can get a job, but with the same ability as someone just walking in off the streets, this education is nothing, it counts for nothing and it gives nothing career wise or towards further education in the field either.

  it is literally nothing 

  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  25/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I registered with cdi for online cyber security course and did only one day orientation and asked them to withdraw me from course. Now they are contacting me to get 33% of the course total which would be around $10000 approximately.And the college is saying if not paid will go to collections. The reason being the course they were offering does not guarantee any jobs compared to government accredited colleges that's not what i was told at time of being registered for the course. The college representative had told me that I would easily make over ****** yearly after completing course that's not what I found after starting first day of course and I didn't continue any further. I had also informed the representative from the college many times.

  Business response

  05/06/2023

  Hi there - were sorry to hear that you felt this way about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We would be happy to discuss your experience we will have someone reach out directly, or you can send us an email at *******************************

  Customer response

  05/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  24/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I would like to know why a college is sending documentation to the collection agency. I received an email in January stating that my balance is $0.00. In that email it states that they refunded me money for not finishing my course. Then I received an email on may 23rd stating I have an outstanding balance of $1329.00. Apparently they have tried contacting me several times.

  Business response

  05/06/2023

  Hi ******** - were sorry to hear that you felt this way about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We would be happy to discuss your experience we will have someone reach out directly, or you can send us an email at *******************************

  Customer response

  05/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  15/05/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I registered for a program at CDI, student loan funds were not released until my first day of classes (had I attended) within the loan I was given money for a laptop and so I could not perform my studies without one. I had an instructor emailing me disrespectfully, saying unprofessional things and being condescending towards me, i than responded back alarming her of these behaviours and such, I than decided this was not somewhere or from whom I wanted to waste a loan on getting an education in which I know will fail due to the lack of professionalism the instructor lacked. I backed out of the program, did not start nor download books etc, I received an email this morning saying I owe them almost $3000 for such things. I am looking to file the complaint to waive any fees due to the fact I did not attend or start any classes and this institution should not have a right to charge anyone such high money for doing nothing, and prevent it from going to collections because it’s not a low amount of money it’s extremely high again for nothing. Thank you

  Business response

  29/05/2023

  Hi ****** - we’re sorry to hear that you felt this way about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We would be happy to discuss your experience – we will have someone reach out directly, or you can send us an email at [email protected]. 

  Customer response

  29/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: they want to prolong the issue instead of cancelling the so called amount owed that was never used. ** **** **** **** ******** ******* **** ****** ***** *** ** *** ****** *** **** ************** ******* ****** ******* *** They asked me to sign a document that allows them and myself to only communicate and come to an agreement. The only restitution I’m seeking is that amount to be voided. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  12/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In September 27th, 2021 I started my diploma program with CDI College for supply chain and logistics. The course was around $12k. I got $9,966.91 in loans from nslsc and $24,039.91 ****** I was not suppose to pay the $24K back. In fall of 2021 i got notified that i need to submit my tax information to my ***** wont convert to a loan. I tried to contact the school NUMEROUS times with no answer. I was new to Canada and had no idea what to do. In spring 2022 I got notified again to submit my documents. I went into the school and they say i had to book an appt to visit the financial advisor and when i did again multiple times no one would answer there phone and they said only a phone appt was allowed for this. I graduated in September 2022 and my grand converted to a loan now i owe $34,006.82 which is not my fault. CDI also false advertises and takes advantage of new comers that dont know much about the system in canada. I have 2 kids under 2 and now have to pay almost $400/month. Please let me know what you can do. I cant afford this and i was told i can pay as little as $5/month by staff at CDI college to repay my loan which is untrue.

  Business response

  23/05/2023

  Hi **********; - were sorry to hear that you felt this way about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We would be happy to discuss your experience we will have someone reach out directly, or you can send ** an email at ******************************. 

• Initial Complaint

  26/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I became a CDI student for the school year of 2022 and didn’t feel as though I was getting the education that I was promised (we had very bad instructors and were charged for school books we didn’t use or get a physical copy of among other things). I was funding my studies through **** the total amount for the course was around $13000 but I decided to drop out the course due to the reasons listed above and attempted to make sure i had no further financial obligations to the school other than my **** loan. I was told everything was good I was withdrawn from the course and the second half of the loan wouldn’t be released because I wasn’t going to be finishing the second half of the course. I am now getting emails regularly from CDI saying I have an outstanding balance of about $6000. After many attempts at trying to reach someone at CDI I was told that I was withdrawn too late (after the halfway mark of the course) and therefore owed the full amount. Which I strongly disagree with for many reasons, the first of which is that none of this was ever mentioned to me at any point including when I brought up my concerns and notified them that I wasn’t interested in continuing the course well before I was actually withdrawn. I believe that the school purposefully took their sweet time to withdraw me from the course so they can charge me for the full year. After speaking with other students, reading their reviews and lawsuits that have been made against the school I now believe this to be the case even more so as their treatment of students have been questionable to say the least. The school has made zero effort to correct this, I’ve made countless phone calls and emails and mailed a letter only to be ignored I don’t know what else to do I can’t afford to pay so much money for an education that I did not get. I am continuing to pay off my **** loan but it is unfair that the school is springing new charges on me that have no validity to them I just want this to be resolved.

  Business response

  05/05/2023

  Hi there - we’re sorry to hear that you felt this way about your experience. We always strive for 100% satisfaction and continue to look for ways that we can improve. We would be happy to discuss your experience – we will have someone reach out directly, or you can send us an email at *******************

  Customer response

  05/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: this is the generic automated response you send to every student who files a complaint without taking any action or reaching out. 
  
  Sincerely,
  
  ******** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩