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Find a Location

Saje Natural Wellness has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Saje Natural Wellness

      22 E 5 Ave Vancouver, BC V5T 1G8

    • Saje Natural Wellness

      1913 Fillmore St San Francisco, CA 94115

    Business ProfileforSaje Natural Wellness

    Essential Oils
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Saje Natural Wellness has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Saje Natural Wellness

        22 E 5 Ave Vancouver, BC V5T 1G8

      • Saje Natural Wellness

        1913 Fillmore St San Francisco, CA 94115

      Headquarters
      22 E 5 Ave, Vancouver, BC V5T 1G8
      BBB File Opened:
      7/1/2009
      Business Management
      • Jean-Pierre LeBlanc, Owner
      • Kathy Thurber, CEO
      Contact Information

      Principal

      • Jean-Pierre LeBlanc, Owner
      • Kathy Thurber, CEO

      Customer Contact

      • Kathy Thurber, CEO
      Additional Contact Information

      Fax Numbers

      • (604) 536-7117
        Primary Fax

      Email Addresses

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      29/11/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I bought the ***** ** Diffuser from Saje because they advertise a LIFETIME diffuser guarantee. After only using the diffuser 3 times, the diffuser lid broke and leaked water every where while still plugged in. Not only did this damage the diffuser beyond repair, it also created a significant safety issue. I called the Customer Experience team to try and get a replacement lid, but was disappointed to hear that they cannot replace the lid nor do they offer lid replacements. I called multiple Saje stores and found a similar response.This is beyond disappointing as a long time loyal Saje customer. I have loved using some of their other products and finally saved up to afford a diffuser. I'm very disappointed at the poor quality of the product and how unhelpful the customer experience team has been with honoring their Diffuser Guarentee.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Money B

      1 star

      20/12/2023

      Beware! Unpleasant Experience with buying a diffuser from this company Just wanted to share my recent frustrating experience with a diffuser I bought from **************, *********. So, I got this diffuser online, and after just one week of use, it is completely shut off. I tried the troubleshooting guide in the manual but unfortunately it didnt work. According to their return policy for online purchases, I should be eligible for a refund to the original method of payment.I have expressed my concerns about the misleading information on their return policy through various messages. This experience has left me hesitant about making future purchases if this is the level of customer treatment.

      Local BBB

      BBB serving Mainland British Columbia

      BBB Reports On

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