Home Maintenance
Villa Building MaintenanceThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Home Maintenance.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
24/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We were given a quote to replace two skylights for $2500. They were ordered and he came to install them. They didn’t fit the existing curb although he had been twice to measure them. He told us the price would be another $1500 to build curbs. We didn’t have much choice because he had removed the skylights and rain was predicted that evening. The wood they used to build the curbs was the cheapest and did not match the interior cedar at all even though we had discussed this. He was abusive - swearing and yelling at us because we didn’t like the wood finish. He insisted we pay the full amount by **transfer before he would leave. He promised a 2 year warranty in labour and materials. Two days later when it rained one skylight leaked steadily. He hung up on our phone calls, ignored emails and texts. We only received one text asking for a video of the skylight leaking. We had no option but to get the skylights repaired by a reputable roofer who found faulty caulking, screws without washers and insufficient flashing. The job he did was sub standard and expensive. We have asked him for proof of purchase of the two ******** skylights which have a 10 year warranty.Customer response
25/06/2022
Re: Complaint ID 17466625
You asked for more information. Here it is:
1, Date of first interaction with the business was May 17, 2022
2. Desired resolution: Other - copy of skylight purchase invoice from the company
Can the BBB contact Alan at the company to provide us with proof of purchase (invoice) for the skylights? They would have been purchased between May 19 and June 6. We paid him for the skylights and the invoice will have details for the 10 year warranty provided by Columbia Skylight company. I have contacted Columbia Skylights and they are a manufacturer and sell through dealers.
Villa Building Maintenance have ignored our emails/texts requesting the invoice.
We do not want him on our property and do not expect to get any money back from him. I notice there are 2 other very similar complaints on the BBB website dated April 2022 for Villa Building Maintenance.
Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
called to repair a leaking skylight. After inspection advised needed new frame (1500.00 $) After taken apart now needed a new top and frame (2000.00$) All was done and told never have another leak. Two days later with rain had a flooded kitchen. Is now tarped and being repaired properly. Also have him do my sisters addition roof which had a leak plus plywood replaced (3-4x8sheets) Put new tin roof on and again told will not leak again. Sunday eve with rain had pools in dining room of addition. This roof to a total of 5,500.00 $ Will not return or accept my calls. New roof has tarp being put on today. This all took place last week. Have a real roofer looking at price to redo both jobs. Spent total of 9,00.00$ and probably cost that again to redo. A return of money would be ideal.Customer response
20/04/2022
Both skylight and roof leaked Have proof from other real roofing companies that the job done was by people that had no idea of what they were doing. Frame on skylight is ok but the frame holding the skylight is too big and skylight slid off frame. Roof where new meets old was not joined and has low spots where waters come back in. If I had not been home both kitchen and dining room wood floors would have been ruined. Both roof and skylight are covered in tarps. Have receipts for skylight for 3500 but roof he somehow removed when I was paying him in cash. Do have a cheque to prove 2000 deposit for roof. Have legit roofer in today to do job right. **** *** *** ** ******** ***** ******* ** *** ****** **** * **** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.