Business Profile
Telephones
TelusHeadquarters
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Reviews
This profile includes reviews for Telus's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.06/5 stars
Average of 331 Customer Reviews
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Review fromNicole R
Date: 25/04/2025
1 starNicole R
Date: 25/04/2025
They charged double the amount they stated, even after they dropped the $70 installation charge. The internet itself didn't work consistently or have the strength it was said to according to the plan, Fiber Optic 1GB. They were nearly impossible to reach unless you said you wanted to cancel, then they called me in less than 15 minutes. They state on their website they have a 30 day guarantee and when I called to cancel within that time I was told it's actually 15 days but they can extend it. On top of all that the amount of pressure they put on customers is atrocious, especially with the amount of neurodivergent people it seems criminal to mislead people heavily about everything you claim.Telus
Date: 26/04/2025
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review fromFabian S
Date: 24/04/2025
1 starFabian S
Date: 24/04/2025
I was 3 months away from my contract expiring when a telus sales team member contacted me to renew. I said I only want to pay the same plan no more. They got me the deal I wanted it was $280 for 3 phone so I renewed for 2 years. My first bill came and it was $876 which then I contacted relus to ask why is my bill high. They told me it was because of early termination charges to my old plan. I then told them the agent never let me know I had to pay and extra $500 for a new re up, I would have waited the 2 months instead of re upping. They are now currently telling me there is nothing they can do. Telus totally scammed me and is a complete embarrassment to the industryTelus
Date: 25/04/2025
Thank you for submitting your Customer Review. We were unable to locate an account with ********************** that matches the information you provided in your review. Please call us at ************** and one of our representatives will be happy to help you.Review fromJohn W
Date: 18/04/2025
1 starJohn W
Date: 18/04/2025
Don't waste your time going with Telus. We had **** and everything was good, then a telus *** came to the door and promised us great things to switch. I asked for the offers in writing. He said he would text them to me and never did. We got hooked up and surprise surprise some of the things we were offered to change didn't happen. Then we got billed way more than what was offered at the door. My wife and I have spent at least 8 hours on numerous phone calls trying to get this sorted out. I talked to a ***resentative that lived in ************ for almost 3 hours and was again promised low monthly rates as we have 3 separate accounts. Again what was promised never came through. She told me to get the new rates she had to bundle things together. She said we would receive 4 new tv boxes even though we had just already had 4 installed. She told me she would include the post office ticket to send them back but needed to send them to me to get the deals. Now Telus somehow thinks we are trying to set up 2 services at one address so the disconnected us today. Obviously someone at Telus screwed up. I called and was told it would take 24 to 48 hours to investigate why the service was disconnected. I asked to speak to a supervisor and was told it's a 1 to 2 hour wait on hold with the same horrible music looping over and over every 10 seconds. I was going to loose my mind so I hung up. Here's an idea maybe they could call me back instead of having to wait on hold. The upper management of Telus should be fired. I would be embarrassed to work for a company like Telus. Good thing there isn't too many other options or they would be out of business. We will be switching back to **** as I have more important things to do then spend hours on the phone getting nothing resolved with telus ***s. ********* I think Telus is a joke and one of the most poorly run businesses I have ever had to deal with. Stay with **** or switch to ****.Telus
Date: 20/04/2025
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review fromLeo W
Date: 16/04/2025
1 starLeo W
Date: 16/04/2025
Telus over all service is at pre school level, there customer service is joke , there billing is a joke.I am glad I cancelled my services and will never go back to home service and security. I am about to cancel mobile as well.Telus
Date: 19/04/2025
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review fromOlga A
Date: 15/04/2025
1 starOlga A
Date: 15/04/2025
My ordeal started March 26, I unfortunately made the mistake of moving to Telus Optik Fiber ************** waiting on the 3rd *********** it is now April 15 still not working, along with my Lan line, which has been on and off for over a week. I spent more time on hold listening to peoples roosters in the back ground when someone did answer cannot stress enough, do not become a Telus subscriber, TV, Internet, or even lan ******** supervisor told me Id be able to watch on my phone? Wow! Simply put, poor service.Telus
Date: 17/04/2025
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review fromMarijana J
Date: 14/04/2025
1 starMarijana J
Date: 14/04/2025
After 2.5 years of horrible internet service were I had called 4-6 time each week for over a two month period. Then I was just sick of the ** dealing with Telus employees as it was just wasting my time. When I say the wifi was horrible I mean it would take up 45 minutes to load the ****** home page. I finally upgrade the internet in Nov of 2024, which change nothing.I had the chance to move therefore I decide to cancel my home cable and internet service with Telus. On Dec 13 of 2024, I received the equipment return label, sent all the equipment back, and all equipment was received by Telus on Jan 20 of 2025. Although my account was never cancelled or closed at any point. Like what the actual???? So I've spent all of *********** calling serval times a week trying to get this mess correct. I talked with 7 different employees, and 2 separate managers to seemingly go no where. Then I find out this account has been put into collections for the ********* monthly charges. (why would I have anything billed after Dec, as I can't access their system without their equipment) So I finally had someone that could actually do their job. Sent me my refund fort he point they stole but now I'm still getting contact by their collections department. I have explain this to the General Credit, and I have sent the proof of the return equipment, as well as the refund cheque showing my account number is the reason for the refund.Telus
Date: 16/04/2025
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review fromDavid B
Date: 12/04/2025
1 starDavid B
Date: 12/04/2025
Dreadful service. Was an ADT alarm customer. ********************** took over and convinced me I needed to upgrade my system. Did so in January. However, the technician somehow disconnected my land phone line so I can't use it. Phoned them (long wait time) over a month ago and was told my landline problem would be fixed. But they have done nothing so I've been without a landline since January. Also, they never sent me bills but did send overdue notices! Tried to reach them but they make it difficult. You can't text or email them and their phone 'service' line has long waits. I very much regret signing on with them.Telus
Date: 13/04/2025
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review fromStacey B
Date: 11/04/2025
1 starStacey B
Date: 11/04/2025
******. ************ is trash. Staff are complete morons that should go flip burgers. GARBAGE all around.Telus
Date: 13/04/2025
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review fromOtto R
Date: 10/04/2025
1 starOtto R
Date: 10/04/2025
An absolute nightmare of a company. Do not become a Telus customer, I cannot warn you enough. Their tactics, the lying to customers, their endless "technical issues or glitches in the system" that justify the never ending overcharges on your monthly bill. The long waits on the phone which will become a normal occurrence when calling the company to fix the issues.Never in my life, I had dealt with such mediocre and incompetent *********** have been warned!Telus
Date: 13/04/2025
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review fromChristina J
Date: 09/04/2025
1 starChristina J
Date: 09/04/2025
Tried to move my internet service 3 weeks ago. NINE calls to Telus later they still can not find/add my new address. I was told twice they'd follow up and only did once to tell me there was no update.... They clearly do not care about their customers or providing a reputable service.Telus
Date: 10/04/2025
Hi ********,
A TELUS manager has been in contact with the customer to discuss their complaint and their concerns have been addressed.
Thank you,
TELUS ManagerTelus
Date: 10/04/2025
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.
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