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Find a Location

Auction Direct has 1 locations, listed below.

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    Business ProfileforAuction Direct

    Auto Auction

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    115 Sackville Drive., Lower Sackville, NS B4C 2R3
    BBB File Opened:
    9/7/2015
    Years in Business:
    10
    Business Started:
    10/3/2014
    Business Started Locally:
    10/3/2014
    Type of Entity:
    Partnership
    Business Management
    • Ms. Cathie Clarke, Owner
    • Mr. Donnie Armstrong, General Manager
    Contact Information

    Principal

    • Ms. Cathie Clarke, Owner

    Customer Contact

    • Mr. Donnie Armstrong, General Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    15/04/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    Purchased a vehicle in November of 2022 from Auction Direct and it had pre-existing reverse sensor fault. They supplied the sensor but the issue was with both sensor and wire harness. Auction Direct said they would take care of it. This is the second time contacting the BBB on this issue because they did not respond to any of my phone calls or texts. Now I’m here because they did finally send me a cheque for $102 but the repair was $246. I’m hoping to get reimbursed for the exact amount I spent fixing a pre-existing issue.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Juzar V

    5 stars

    26/01/2024

    I recently had the pleasure of purchasing a car from ********* at Auction Direct, and I cannot express how satisfied I am with the entire experience. From the moment I stepped onto the lot until the keys were handed over to me, ********* went above and beyond to ensure a seamless and enjoyable car-buying journey. First and foremost, ********* displayed an impressive knowledge of the vehicles on the lot. His expertise was evident as he guided me through various models, patiently answering all my questions and providing valuable insights. Unlike some salespeople who push for a quick sale, ********* took the time to understand my needs and preferences, tailoring his recommendations accordingly. What truly sets ********* apart was his genuine commitment to customer satisfaction. He was transparent about pricing, financing options, and any additional fees, creating a sense of trust that is often hard to find in the car-buying process. His professionalism and honesty made the entire transaction smooth and stress-free. Throughout the negotiations, ********* maintained excellent communication, promptly returning calls and emails. This responsiveness, combined with his friendly demeanor, made me feel valued as a customer. He genuinely cared about ensuring I found the perfect car for my needs, going the extra mile to make the process enjoyable. This level of commitment to customer satisfaction is rare and speaks volumes about ********* and the dealership's dedication to providing exceptional service. In conclusion, I highly recommend ********* for anyone in search of a new car. His professionalism, knowledge, and genuine care for the customer make him a standout car salesman. Auction Direct is fortunate to have such a dedicated individual on their team. I am now a proud owner of a fantastic vehicle, all thanks to the outstanding service provided by *********. Five stars without a doubt!

    Auction Direct Response

    30/01/2024

    HI Juzar,

    We all really appreciate the time you have taken to write just a great review for us, and I sharded your review with ********* who is also very grateful for your business and support. Thank you very much for your business and allowing ********* to work with you on the purchase of this new to you vehicle.

    Best Regards,

    Donnie

    Local BBB

    Better Business Bureau Serving the Atlantic Provinces

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