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Find a Location

Hollis Ford Inc. has 1 locations, listed below.

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    Business ProfileforHollis Ford Inc.

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    266 Robie St, Truro, NS B2N 1L1
    BBB File Opened:
    14/3/2018
    Years in Business:
    46
    Business Started:
    31/8/1977
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Rick Hollis, Director
    Contact Information

    Principal

    • Mr. Rick Hollis, Director

    Customer Contact

    • Mr. Rick Hollis, Director

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    J. S.

    1 star

    22/11/2022

    I had the absolute worst experience with Hollis Ford. I purchased a brand new vehicle from them which went up on a safety recall rendering my vehicle undrivable. Hollis Ford would not provide me with a rental vehicle and took 4 months to fix the recall. They left me for 4 months with no vehicle!

    Hollis Ford Inc. Response

    24/11/2022

    We understand your frustration with your recall. Recalls are mandated by the federal government to the manufacturer and manufacturers are obligated to remedy any recalls. The manufacturers occasionally have supply problems with the availability of associated parts required to complete a recall and they do not supply alternative transportation assistance. We are sorry for the inconvenience but unfortunately, it was out of our hands.

    Hollis Ford Inc. Response

    24/11/2022

    We understand your frustration with the recall on your 2013 ******. Recalls are mandated by the federal government to the manufacturer and manufacturers are obligated to remedy any recalls. The manufacturers occasionally have supply problems with the availability of associated parts required to complete a recall and they do not supply alternative transportation assistance. We are sorry for the inconvenience but unfortunately, it was out of our hands.

    Customer Response

    24/11/2022

    Yes that’s the same empty response full of lies and misconceptions I’ve always got from Hollis. First of all, as confirmed by Ford Canada, it is very commonplace for dealers to provide alternate transportation during repairs and recalls. Many many recalls do not directly affect safety, but when they do, a higher standard must be maintained. Secondly, “occasional” supply chain issues with recalls are not the case. They are very common and pervasive with Ford. “Supply chain issues” aren’t an excuse for poor business decisions. These parts could be made or stored within North America instead of blaming customers for your poor product and service. Thirdly, the “manufacturer” you speak of is Ford. The first thing that dealerships must understand is the customer sees absolutely zero difference between Hollis Ford and Ford Canada. If you want to sell and profit off of sub-par products you better be willing to stand behind your manufacturer.

    Local BBB

    Better Business Bureau Serving the Atlantic Provinces

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