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Complaint Details
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Initial Complaint
21/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a humidity controled crisper drawer for my whirlpool refrigerator. I received the product but it didn't fit right so i sent them an email and they responded with an email stating how to start my return. I sent all information they needed. But still after i sent several emails to get it returned and to exchange for the right one i have heard nothing. Ordered on August 12th 2023, cost was about $71.00 minus $11.45 for shipping. Now I just want a refund.
Business response
22/08/2023
We are sorry for any issues this may of caused. We show an email was sent on 08/18/23 with the return details to *********************. We have resent the return email and also sent the email too **********************. Please check any spam or junk folders if you have those set up. Once when you return please let us know and we would be more then happy to issue a refund for the order.Customer response
23/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20502016, and find that this resolution is satisfactory to me.Initial Complaint
15/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On August 4, 2023, I purchased 3 items from parts select. One part, a freezer gasket was delivered defectively. It is deformed and therefore leaks air when installed. I contacted PartsSelect several times. First they said I would receive a refund and a return shipping label the next day. That did not happen. Then they said i would hear back in 2-3 days as to whether they wanted me to return the item at all at which time I’d get a refund processed. That did not happen. Then I was told that I needed to send a picture, which I did. I then received an email stating that the warehouse needs up to 90 days to evaluate. Cost is $89.76 plus tax.Business response
17/08/2023
We are sorry for any issues this may of caused. The warehouse asks to hold on to the item for 90 days and if they would like the item back they email prepaid return labels. This will not effect the refund process. You will see a refund for the defective item with in 3-5 business days.Initial Complaint
25/07/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I ordered a part on 7/13/23- order 22604058. The order arrived damaged and I reached out through their website to initiate a return- I provided pictures and an explanation. After no response on returning the item, I tried to call numerous times and only get a recording that they have no customer service reps and to use the website. I sent another email with no response. At this time I am going to initiate a credit card dispute.Business response
31/07/2023
We are sorry to hear the item arrived damage. In order to set up the correct return and refund. We need some more information. If you can please reply with the model number and serial number of the unit the item was for. Once when we have this information you will see a refund back on your credit card for the order and we would ask you to please hold on to the damage item for 30 days and if our warehouse would like the item back they will email prepaid return labels. Please reply.Initial Complaint
14/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Bought a part for my washing machine. Received part. Installed it then 2 days later I changed my Mind and bought a new washer. Took the part out. Still working and intact so sent it back to company in original packaging. Paid 22$ at the post office out of my pocket. And now they refused my return. So im out the original amount or the part plus tax plus shipping and shipping to return the item. So about 110$ down the drain. They probably will resell the part that i return and they refused to refund me since its working and intact.Business response
17/07/2023
We are sorry for any issues this may of caused. If a part is returned and was installed due too the item is no longer wanted and the warehouse will not issue a refund for the item. As a one time refund we can issue the cost of the item in the amount of $67.49. You will see back on your credit card in 2-3 business days.Initial Complaint
27/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Order # 22489012 Total Cost: $71.39. Order has been repeatedly delayed and appears to have been lost in shipping. ***** Tracking ID: 399236413354 Online order confirmation uploaded. I've tried to contact PartSelect.com customer service via e-mail and phone multiple times with no response. I would like to request a refund. Thanks for any assistance you can provide. - ***Business response
28/06/2023
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! We have set up a lost in shipping on your order and you will see a refund for $71.39 back on your credit card in 2-3 business days.Customer response
28/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20245720, and find that this resolution is satisfactory to me.Initial Complaint
19/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered an inner glass for my oven door, providing the model number, serial number, & item number. I received the glass, but there was NO packing slip included. When I took the door apart, I discovered they had sent the wrong part! I couldn't get the company to contact me for several days. They finally sent me a return slip after providing the same info several times! I had to pay over $22 to return it!!! IT WAS NOT MY FAULT THAT THEY DIDN'T SEND THE CORRECT PART! They are not a reputable company. I wish I had read the BBB reviews before ordering from them.Business response
20/06/2023
We are sorry for the misunderstanding. We have set up a refund for the return shipping in the amount of $22.00. In order to refund the return shipping we will need your card information. We have sent you an email. The amount of the order will go back to your paypal account in the amount of $117.43.Initial Complaint
19/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Date ordered: June 4, 2023 Order Number: 22484210 Description: PS16743373 Drain Pump Access Door Dark Slate Amount Paid: $17.13 plus $9.25 for shipping - total $26.28 The email response from PartSelect in response to the order does not include any tracking information. It tells the customer to either email them at or call then at 888-895-1535. I emailed them four times and called them several times. They do not respond to any emails and they have a recording that says they are too busy to answer phone calls and to leave a message - but they never call back. I have not received anything related to my order. I have left voicemails and sent emails to cancel my order and refund my $26.38 - but get zero response. I believe this "company" is a ****.Business response
04/07/2023
We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! We do show your order has been cancelled on 06/20/23 and refunded in the amount of $26.38.Customer response
06/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20205823, and find that this resolution is satisfactory to me. I did receive my refund as stated.Initial Complaint
13/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I placed an order on June 6 from Partselect. It was a tub seal for a washing machine. The package was delivered in what appears to be a factory sealed Whirlpool bag, but is is not a tub seal, it is a plastic zip tie. My main complaint is none of the phone numbers they list (including the parent company in Canada) function, which makes it impossible to rectify this situation. The part ordered was $29.97 plus $9 shipping.Business response
14/06/2023
We are sorry for any issues this may of caused. You will see a refund for your order back on your credit card in the amount of $42.13 in 2-3 business days. Please hold on to the incorrect item for 30 days and if the warehouse would like the item back they will email you prepaid return labels.Customer response
14/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20181384, and find that this resolution is satisfactory to me.Initial Complaint
28/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Hello, Purchase date 4/6/23 Order Information Order Number: 22292326 Subtotal: $81.83 Shipping Cost: $11.45 Tax: $7.46 Order Total: $100.74 Items Ordered Item Availability Shipping Method Unit Price Quantity Extended Price PS3487933 Meat Pan - Clear InStock Standard $81.83 1 $81.83 The pan was broken due to poor packaging. I sent all of the pertinent information along with pictures of the poor packaging and broken pan. They will not answer my emails as to refund status and no one answers he telephone. I have attached photo of the poor packaging and broken pan. This is a lot of money for broken plastic and poor service. Please help! Thank youBusiness response
01/05/2023
We are sorry for any issues this may of caused. Thank you for the pictures of the item. Please hold on to the damage item for 30 days and if the warehouse wants the item back we will email you prepaid return labels. You will see a refund back on your paypal account in 2-3 business days in the amount of $100.74.Customer response
01/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 19995347, and find that this resolution is satisfactory to me.Initial Complaint
02/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a part for a washing machine on February 7 for a total of $245.00. When the part arrived on February 9 it was not the part we were needing. It arrived in a box with a sheet of bubble wrap around the part with no manufacturer packaging. I wrapped it back with the bubble wrap and placed it in the box. It was shipped back around February 13, well within the 30 day return policy. The part was returned in the exact condition it arrived and yet the company rejected the return, will not refund our money and will not return emails.Business response
03/03/2023
We are sorry for any issues this may of caused. If you can please reply with the model number and serial number of the unit the item was for and we can set up the refund for you. Once when we have this information you will see a refund for the item itself in the amount of $229.76 back on your credit card in 2-3 business days.Customer response
03/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 19530391, and find that this resolution is satisfactory to me.Order number - ********
Part number - *********
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77 total complaints in the last 3 years.
35 complaints closed in the last 12 months.