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Complaint Details
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Initial Complaint
23/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I ordered a Dryer Timer on Dec. 27,2021. Order No. 20661582. Told me the same day it was back-ordered. Send them a couple of e-mail to know about the situation about this order. No. response. Its going to be closed to 2 months now. They took $259.59 out of my credit card. Sure like to know what going on.
Business response
24/02/2022
We are sorry for any inconvenience this may of caused. Checking on your order the item ordered was a not stocked item. We had to place an order with the manufacturer, they are taking longer then our estimated 15 business days. . Currently the estimated time of arrival is 02/28/22 to our warehouse. Will would be more then happy to refund the shipping cost on your order once when the item ships for the inconvenience.Customer response
24/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16800329, and find that this resolution is satisfactory to me.Initial Complaint
30/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I ordered parts for a DIY dryer repair on October 29, 2021. Both parts were listed as 'special order'. One part (drum bearing slides) were shipped 2 days later. The other part (a top bearing) has not been shipped. I emailed Customer Service on December 3 to ask about the status of this part. I received no response. I emailed a second time on December 13, and a third time on December 20. I received no responses to these emails. My order # is 18358278 Total cost of the purchase, $141.27. Cost of the part that has not been shipped, $80.63. Part # for the part that has not been shipped, PS1766010 I am attaching a copy of the invoice, the notice that part of my order shipped, and my emails to Customer Service.Business response
31/01/2022
We are sorry for any issues this may of caused. Checking on your order the Top Bearing ordered was not a stocked item. We had to place an order with the manufacturer they are taking longer then our estimated 15 business days. Currently the estimated time of arrival is 02/07/22. We will be more then happy to refund the shipping cost on your order for the inconvenience. You will see back on your credit card in 2-3 business days in the amount of $12.42.Customer response
04/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16690768, and find that this resolution is satisfactory to me.Initial Complaint
20/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On January 3, 2022 I ordered a part from this company. They took the money in the amount of $79.80 from my account right away. This part made it as far as ******, CO but 17 days later I have still not received the part. When I call they tell me there is nothing they can do to help because it hasn't been delivered and there are no updates. My order number is #20684233.Business response
21/01/2022
We are sorry for any issues this may of caused. The way our system works is we need to set up a lost in shipping on your order. You will see a refund for $79.81 back on your credit card in 2-3 business days. In order to send out another item a new order would need to be placed. You can call in or go online. If you reorder with next business day shipping please let us know your order number and we would be more then happy to refund the next business day shipping fee. This information will be noted on your order.Customer response
23/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16486757, and find that this resolution is satisfactory to me.Initial Complaint
12/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered a new accumulator filter for my dishwasher on Jan. 4. It arrived on Jan. 8. When I opened the package, the filter was already slightly torn, and the top filter piece was attached incorrectly to where the screw holes didn’t line up and the screws would not fit through. I sent an email asking for a replacement that was not damaged, and have yet to hear anything back (today is Jan. 12).Business response
13/01/2022
We are sorry to hear the item arrived damage. We have sent you an email in regards to your order. In order to set up the correct return and refund we need some more information. If you can please reply with the model number and serial number of the appliance the item was for and if you can please email photos of the damage item and the package too [email protected]. Please include your order number. Once when we have this information we can set up the refund and we ask you to hold the item for 30 days and if the warehouse wants the item back they will email you prepaid return labels to return the item. If you would still like the item a new order would need to be placed. If you reorder please let us know and we can refund the shipping on the new order for you for the inconvenience.Initial Complaint
29/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Ordered a part on Jan 17, 2021. The part did not ship out until Nov 2nd, 2021. I moved in the meantime so my shipping address had changed. I contacted the company 4 times with ZERO return calls/emails and never received my order. $51.11 down the tube.Business response
04/01/2022
We are sorry for any issues this may of caused. We do see you did contact customer service on 12/30/21 and a lost in shipping was set up for a refund for $51.11 the amount of your order. The refund has been issued and takes 2-3 business days to show back on your credit card we have on file.Customer response
04/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16408495, and find that this resolution is satisfactory to me.Initial Complaint
26/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
purchase replacement washer seal from partselect.ca on order 16599915. Product was installed per description and failed within 2 months and roughly 10 loads of laundry. This failure also managed to do $1500 in water damage to my property. Customer service @ the business will not respond to emails. I want my money back from this purchase. The parts were garbage and failed immediately. Out of pocket $100 on the parts which I want back.Business response
28/12/2021
Hello,
Thank you for writing us.
We apologize that the Mounting Stem/Tub Seal Kit ordered back in May 2021 under Order Number 16599915 has failed. At Partselect.ca we offer a 1 year warranty on our parts so you are covered under our warranty program for this matter. Could you kindly send us the model and serial number of the washer in which the seal was installed so that we can submit a claim and issue you a refund for the defective part?
Thank you,
Customer ServiceCustomer response
04/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16400189, and find that this resolution is satisfactory to me provided a full refund is issued.Please ensure the following information goes to the business:
Model: LAT8614AAE
Serial: A0278902MB
Initial Complaint
22/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We ordered a part on October 14th, 2021 that said it was in stock at the time of purchase. We inquired about the part on Oct 27th and were informed it was an "On Order" item, which means "the valve is not currently in the warehouse and needs to arrive from the manufacturer before we can ship it." That reply was an hour after I had asked about the order. I have tried contacting them twice since then Nov. 19 and Dec. 7 with no response at all. When they replied originally they said those parts are usually shipped to them within 7 business days. That was now 2 months ago. Now I am not getting responses from this company any more. (I have attached the response from the company)Business response
22/12/2021
We are sorry for any issues this may of caused. Checking on your order the Water Inlet Valve - 4 Coil ordered was not a stocked item. We had to place an order with the manufacturer they are taking longer then our estimated 15 business days. Currently the estimated time of arrival is 01/18/2022. We would be more then happy to refund the shipping cost on your order when the order ships for the inconvenience.Customer response
29/12/2021
I am rejecting this response because: every time we get a response the wait time/shipping time/order status changes. Then eventually we get no response at all. You say the item was not in stock from the time we ordered it but NOTHING stated it wasn't in stock or even on order. It actually said when I placed the order it was in stock and then we get confirmation email saying its on order. Instead of getting a response from your company on the status of our order or even getting updates periodically, we received no updates at all for an item we ordered Oct. 14th and paid $154.18 for. It went from "it takes 7 days to receive this item from the manufacture" to now "15 days to receive this item from the manufacturer". Which has now been 76 days from the date of order. Seems to me that you guys just take people's money and never follow through with the ordered product, just keep giving different wait times.
Business response
05/01/2022
We are sorry for the misunderstanding. The item is on backorder with the manufacturer currently the estimated shipping time to us is still 01/18/22. If you do not wish to continue with the order please let us know.Initial Complaint
23/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have never used this company to purchase anything before, that I am aware of. Today I received a charge on my credit card for something I didn’t even buy.Business response
25/10/2021
We are sorry to hear of the charge. If we can get some more information so we can look into this matter for you. If you can please reply with the amount and the first and last 4 of the credit card that was billed.Initial Complaint
15/10/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered the wrong part and since they didn't offer and exchange it was just a return. No where does it say I need to lay for return shipping, which I wouldn't mind if it wasn't $26 to do so. Nor did the customer service rep tell me about. $26 return for a $70 product is absolutely ridiculous. I would never buy a product from this company and I wish I read reviews first! A whole **** and I hope they get shut down!Business response
18/10/2021
We are sorry for any issues this may of caused. If the return is a result of our error we cover the return shipping if need be. We have refunded you the shipping on your order in the amount of $8.43 which you will see back on your credit card in 2-3 business days. We do see you have been refunded for the item in the amount of $73.04 on 10/06/21.Customer response
18/10/2021
I am rejecting this response because:
Because my issue is I had to pay $26 for a return and was never made aware of that before hand when I spoke to a rep and its not on their website. They didn't even address the issue.Business response
18/10/2021
We are sorry for any issues this may of caused. Here is the link to our site in regards too returns. https://www.partselect.com/Thirty-Day-Returns.htm. One of the points is Customers are responsible for the cost of return shipping. We can offer to refund the return shipping for you one time. We will need to update your payment information in order to have the refund processed. You will be contacted for this information or you can call in to customer service to update the information.Initial Complaint
03/10/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On April 5, 2021 I ordered a Replacement Ice Maker Part#: PS2121513 from Parts Select. The order number is Order #: 16319494. I have followed up several times (May 10th and June 28th) and was even given a shipping date but to date have not received the order. I just want the part. Here are the last two e-mails and responses: ***** HBusiness response
04/10/2021
We are sorry for any issues this may of caused. The item ordered is on backorder with the manufacturer and currently they do not have a time frame on when the item will be available to ship. We would be more then happy to refund the shipping cost on your order once when the order ships for the inconvenience.Customer response
04/10/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 15986444, and find that this resolution is satisfactory to me.
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Get a QuoteCustomer Complaints Summary
77 total complaints in the last 3 years.
35 complaints closed in the last 12 months.