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Find a Location

The Best Adirondack Chair Company has 1 locations, listed below.

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    Business ProfileforThe Best Adirondack Chair Company

    Chair Manufacturers
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 31/5/2024

    Years in Business: 69

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    They manufacture wood & recycled adirondack chairs, as well as giant branded adirondack chairs.

    Products & Services

    Giant adirondack chair

    Giant Wood Adirondack Chair

    Giant Recycled Plastic Adirondack Chair

    Branded Adirondack Chair

    Business Details

    Location of This Business
    305 Bridge St South, Kemptville, ON K0G 1J0
    BBB File Opened:
    20/2/2018
    Years in Business:
    69
    Business Started:
    22/2/1955
    Business Incorporated:
    2/12/2008
    Accredited Since:
    31/5/2024
    Type of Entity:
    Corporation
    Number of Employees:
    12
    Alternate Business Name
    • DFC Woodworks Inc.
    Hours of Operation

    Primary

    M:
    7:00 AM - 4:00 PM
    T:
    7:00 AM - 4:00 PM
    W:
    7:00 AM - 4:00 PM
    Th:
    7:00 AM - 4:00 PM
    F:
    7:00 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Dina Elatawi, Director
    • Francois Bruneau, President
    Contact Information

    Principal

    • Dina Elatawi, Director
    • Francois Bruneau, President

    Customer Contact

    • Dina Elatawi, Director
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    13/09/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    On February 28, 2021, I ordered a number of Adirondack style chairs, tables, etc from The Best Adirondack Chair Company, aka DFC Woodworks. The total spend was US $7,473.00 I received the order on April 15, 2021. One of the four Adirondack rockers, Knotted Pine with a Dark finish was damaged. I took detailed pictures and submitted them to "**********************" on April 19, 2021. I requested a new component be sent to me. It was transferred to *************************** on that date. The email I received identified an issue and that a replacement would be sent to me at no charge. I received the replacement on Sep 9, 2021, almost 5 months later. The replacement did not have the predrilled holes, which meant I would have to precisely measure and complete their work on my own. I asked about a refund and was told no, too much time has passed. I do not have what they advertise on their website. My ask is that they send me what I paid for and provide free return shipping labels.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Paul H

    5 stars

    05/10/2021

    Hello all,I ordered 4 chairs from Adirondack chair a few months ago. I called them just for a status report and was told that because I ordered a couple with titan arms ,the order might be delayed till the spring. I spoke with ****, she is one of the owners and I asked her if I cancel the titan arms will that expedite the order? She was so sweet and professional ,she said that would definitely get the chairs to me a lot earlier ,then she was kind enough to tell me that when the titan arms come in she would send them along and tell me how to install them.I was blown away with the customer service! I could tell immediately that the company really cares about their clients.For those of you waiting on chairs all I can say is that material is the only thing that is delaying everything.I own a construction business and deal with a lot of customers also .Getting a job done from start to finish is almost impossible because everything is on back order .when **** and I spoke about this,I immediately related to it and understood the situation.I have never bought anything from them previously but let me tell u i will be buying alot more from such a down to earth company.Thanks again ****, u guys are great!!!

    The Best Adirondack Chair Company Response

    18/10/2021

    Thank you Paul for your glowing review and for understanding the challenges with the supply chain right now. Nevertheless we are working very hard to make sure our customers stay happy and receive the products(s) they ordered. As soon as the black poly comes in, we will ship you those Titan arms!! We stand behind our products and our service Paul.

    Local BBB

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