Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:21/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Honda CRV Sport 2024 tpms Pressure sensor is missing this is a safety issue. As per Honda Canada this sensor is only Available on USA cars. Question: is live of Canadian less important then American or Just Canadian government don’t care? Good morning Mr. **********, The 2024 Honda CR-V Sport model does not come equipped with a Tire Pressure Monitoring System (TPMS). We appreciate the time you have taken to contact us and for allowing us the opportunity to respond. Sincerely, Have a Great day **** ** Mediation Specialist Honda Canada Inc.

  Customer Answer

  Date: 21/03/2025

  i had Honda cars from more than 20 years, last car i trade in Honda crv 2019 had this tpms no problem,

  it is very NOT SAVE and misleading to remove tpms sensors future and hide this information from consumers.

  ** ****** * *** ***** ******** *** ******** ******* ** **** *

  Business Response

  Date: 31/03/2025

  Good afternoon, 

  Thank you for contacting Honda Canada. 

  We have reviewed this claim as it relates to TPMS whether its equipped or not, we can confirm the vehicle is not equipped with TPMS. 

  Regards,
  
  ****** *
  Team Leader - Customer Mediation
  HONDA Canada Inc.

  Customer Answer

  Date: 01/04/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  The TREAD (Transportation Recall Enhancement, Accountability and Documentation) Act was signed into United States Federal Law in the fall of 2000 and requires all vehicles manufactured on or after September 1, 2007 to be equipped with a tire pressure monitoring system.

  What  about Canada do Canadian government care about safety on the road?

  ***** **** *******
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car July 18th 2024 from a used dealer. ***** ** * ***** ***** **** *** **** *** **** ***** ***** ***** **** *** ****** *** * **** ***** ** ***** The CVT belt went thanksgiving Sunday **** ** **** ** *** the CVT belt was never replaced with previous owner and Honda won’t cover it even though it’s their manufacturer error. Saying because it’s passed the 7 years but I have car only 3 months. **** ***** **** **** **** ***** ******* **** ***** **** ** **** ************** ** ********* ********* **** ****** ******** **** *** ******* ***** ** ** ***** ***** **** ****** ***** **** ** **** ************** *** ***** ******* *** **** *** ******** ** *** I have a letter from *********** Honda saying it is the cvt belt that went but they ***** **** *** won’t take responsibility

  Business Response

  Date: 21/11/2024

  The consumer bought the vehicle used "as is" July 18 2024. At that time, the vehicle would was 71,000km and more than 3yrs outside normal powertrain warranty parameters and the vehicle would also have been outside the 7yr/240,000km warranty extension term as indicated in the document the customer referred to in her complaint.

   Once the vehicle falls outside these warranty terms, it then becomes the customer's responsibility to repair the vehicle at their discretion and/or expense. Honda Canada respectfully declines to participate towards this apparent transmission repair but would suggest that the customer contact the dealer again in order to discuss possible less expensive options to correct the issue (used transmission). Please note, any such decision to repair the vehicle with used components would again be at customer discretion and expense.

   

   

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 3 attempts since January 2024, I again called Honda for the 4th time, Monday February 26, 2024 and there was still no assignment to the Mediation team. The agent, Barb, agreed that it was way too long. She told me it was the Mediation Team addressed these issue I had with the Recall Notice. It is now March 2024 and still no call from Honda. The issue: Due to Honda’s fault, there may be excess corrosion on the rear frame stiffener. Honda in writing admits that this excessive corrosion is “due to inadequate frame sealing”**********. Honda’s solution if the corrosion is not excessive is to install a “set of trailing arm support braces”. However if there is deemed excessive corrosion Honda will not return the car, however will thru the dealer provide an offer to purchase. I believe this amount will not be anywhere enough for me to get into another similar vehicle. Thus I will have to expend a significant amount to replace this vehicle, which I know will last at least 3 more years. All because Honda’s failure to properly seal the frame. Clearly this is Honda’s fault. * *** ** *** *** **** ***** ********** *** **** ***** *********** **** *** ******* *********** My CRV is 2009, *** **** ***** thus buy back should be slightly higher however still far below the purchase an equivalent vehicle. In the 3rd call I had on February 5th, the agent suggested I could go to the dealer and sign a release to get the car back if the corrosion was excessive. I decided not to do this ** ** ***** ***** *** ************** ** ** ****** ****** ***** ** ****** ***  Mine has not yet been evaluated as the dealer informed me that if the car did not pass, the car would not be returned. Secondly, I bought the car new and at the time of purchase neither the dealer nor Honda told of the potential excessive corrosion. ***** **** ** *** **** *** ***** ** ******* *** **** ** ****** **** ****** ******** ** *** ***** *** *** **** **** ***** **** *** *** ***** ******* ****** ***** *** ***** *** *** ** ***** **** ** *** ******** ****** **** ******* ******** ** ****** ** **** ***** *** **** ** ********* ******** *** ********** ****** ** ***** *** ******** **** ****** After 4 calls and 4 assurances that the Mediation Team would call, to this date no call.

  Business Response

  Date: 14/03/2024

  Honda Canada's current position was provided the customer on March 6 2024.The customer was directed to the dealership as the recall inspection has yet to occur.

  In the event of a failed inspection, the vehicle would be deemed non-repairable and any buyout offer hinges on the inspection results. Any amount offered for the vehicle would take into consideration a multitude of different factors (age, kms, trim etc). The customer does have the right to take his vehicle back in the event he/she disagrees with the buyout amount, however, given the nature of the safety recall, this is not an option Honda Canada would recommend. The customer would need to sign a release form in order to remove the vehicle from the dealership's lot.

  Respectfully Yours,

  Honda Canada Inc.

  Customer Answer

  Date: 21/03/2024

  
  Complaint: ********
  
  I am rejecting this response because: Yes Lisa L. told me of Honda position, however, I wanted it in writing.  She said, “I can’t assist you unless you have the car inspected” She also said the buyout would considered the factors she mentioned in this BBB reply, which I absolutely disagree with this position.  The black book value is far below what you need to purchase a replacement vehicle.  The example is the complaint date 12/14/2023.  He bought is Honda CRV in June 2023 for $6,500 plus tax or $7345 and Honda’s “non-negotiable” was $3,800 or 51.7% of the replacement value. 
  Per Honda, “in the exceptional case” should mean a small number, so that Honda should provide a replacement value.  ***** ***** **** ******** ******* ************ **** ***** ******* **** ***** *** ********** *******  **** *** ******* ** ******* ***** ******** ******* **** *** ***** ****** *** * **** *********** ********* *** ****** *** **** ******** ** *** *********  
  The value of the vehicle to the customer is related to the longevity not the black book value, that’s why the replacement value is a more fair representation.  ********* ***** ******* **** ***** ***** **** ** *** *********  
  **** ***** **** **** ** *** ******* **** ****** **** ******** *** *********  *** *********** ******* ******** ** * **** ********** ******* **** ******** ******* **** ** *********** *** ********  ******* ****** ******** **** **** ** ***** ***** ********* ***** **** ***** *** * ********* ******* ******** **** ***** *** ****** *** *** ******* ** ******* ** ******* ******** **** ** **** *****  **** ********* *** ******* *** ********** ********* 
  As to “right to take his vehicle back… Honda would not recommend”, that would require releasing Honda of any liability **** **** ********** *** ***** ****** **** **** ******   ** **** *** ******* **** ******* *** ******* **** * *************     
  I’d like Lisa to send me the release in advance and/or any other release if a buyout is accepted.  She knows my email address.   
  I may likely have my vehicle inspected, as the next step and will obviously have to move this process along when I received the buyout, should my vehicle fail.  I am curious on Lisa’s comment of “I can’t assist you unless you get your vehicle inspected”, as well as Honda’s “bonus amount” 
  ******* ******** ** ***********  
  
  Sincerely,
  
  *** ********

  Business Response

  Date: 28/03/2024

  Honda Canada has noted the customer's ongoing disagreement with the direction provided, however, this case can not move forward until such time that the recall inspection has taken place, this is required in order to confirm if a buyout offer is to be made in the first place. There is always a chance that the vehicle may pass the recall inspection. In that circumstance, the vehicle would be repaired and returned to the customer. As for the release form the customer is requesting, he may obtain it from the inspecting dealership. The inspecting dealership will prepare any buyout offer documentation and respective release form in the event of a failed inspection. 

  Customer Answer

  Date: 06/04/2024

  
  Complaint: ********
  
  I am rejecting this response because: ******* ******** ** ******* **********  I have been advised that the next step is to have the vehicle inspected, **** ****** ***** **** *** *** *** ********.  I absolutely disagree with Lisa L. and Honda's position on the buyout value of the car should it fail.  Honda has no use for the car and should therefore provide a fair market value for the car, not less than 40% of a similar purchase, ** ** *** **** ** *** *********** **** ******** ***** **** * **** *********  So I will have the vehicle inspected and we'll see where we go from there.  ******* ******** ** ***** ********* ** ************** *** ***********  *** ********
  
  Sincerely,
  
  *** ********

  Business Response

  Date: 11/04/2024

  Honda Canada has documented the consumer's position, however, we are unable to move forward with this review until such time the customer accepts to bring the vehicle in for the recall inspection. There may still be a possibility that the vehicle may pass the said recall inspection, that the vehicle is repaired and returned to the customer. In the event of a failed inspection , the dealership will guide the consumer through the buyout process. Lastly, in the event of a failed inspection, the consumer does also have the right to take the vehicle back for whatever reason, however, the consumer will be required to sign a corresponding release form to do so. Given that this is a safety related recall, Honda Canada does NOT recommend taking the latter option.

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Honda app 3 weeks ago,Dec 15.I have a 2007 Honda Pilot that has been making a noise in the back for app.3 years.I moved articles in the back thinking something was loose in the back.Even took off the hitch with no remedy.I looked on line and found the Honda RidgeLine 2006-2013 was under a recall for faulty frame deterioration.The Pilot is the same frame, different body. This was caused by salt on roads and the vehicle can't endure northern climates.As per NHTSA standards.I am afraid the gas tank will fall down as indicated in Honda statements.Further inspection is the rear driver shock has no support and this is the noise I was experiencing.Can you help please.This vehicle needs to be recalled.

  Business Response

  Date: 22/01/2024

  Good afternoon, 

  We have reviewed our customer's report in relation to body/underframe corrosion. The Safety Recall: Rear Frame C-Crossmember Corrosion is not applied on his VIN. We have however, suggested our customer to have his vehicle inspected by local certified Honda dealership. Once this is done we will asses and address/respond accordingly. 

  Mr. ****** has agreed to allow the dealership for an assessment. 

  Regards,
  
  ****** *****
  ****** ********* **********
  HONDA Canada Inc.

  Customer Answer

  Date: 15/02/2024

  My Honda was inspected by the ****** Honda dealership on Friday, February 9th.  I have the report that says it is unsafe to drive due to the structure is compromised due to rust.  The pictures and report was sent to Honda Canada by the ****** dealership on Friday, Feb 9th.  Todate I have not heard anything from Honda Canada.  I have copies of the pictures that were taken and the report. 

  Business Response

  Date: 20/02/2024

  We are sorry that the consumer has not heard back from ****** Honda in regards of his vehicle inspection. Normally, if the consumer has not heard back from said dealership, the consumer should follow up with the service staff for his vehicle inspection status. We wish to advise the consumer's vehicle has been reviewed and determined the rust concern is not related to the recall affecting the Honda Ridgelines. Please note, this vehicle is +16 years and considered to be normal end of life. It is the consumer to decide if they wish to proceed with repairs, it will be at their own cost) or proceed towards a new/ newer/ better condition vehicle.

  Sincerely,

   

  HONDA CANADA INC.

  Customer Answer

  Date: 25/02/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  First off Honda Canada did not respond to me and I only received notice from the BBB.  I was sent a questionnaire and I responded regarding the service that I received from ****** Honda.  My vehicle has the same sub frame as the Ridgeline recall 2006-2014.  ****** Honda also said that my vehicle is unsafe for the road due to the structure is compromised to due rust.  They told me the vehicle was not repairable.   This vehicle has had noises in the back for 4-5 years, I thought it was the hitch or muffler rattling.  I was not aware as a consumer that the rust was happening to the frame.  The body of the vehicle is in very good shape.  The NHTSA findings stated this vehicle was not made for northern climates due to salt and spray that they put on the roads.  That is the reason for the recall and it could also dislodge the gas tank. I don't understand why Honda Canada has said my vehicle is too old and has met it's end when they are recalling Ridgelines that are the same year as mine.  My wife's ***** ******* is a 2006 and has very minimal surface rust on the frame and is structurally very solid.  I also have a 1991 ******** that will show you it also doesn't have frame failure due to rust.  ******** *** ********* **** ******* *** *** ********  * ** ********* *** ***** ******** ** *** **** ********* ** **** **** **** *** **** *** ***** ** *** ***** ******  In closing I feel that because my Honda has the same sub frame as the recalled Ridgeline that I should be entitled to the same offer as the Ridgeline recall.
  Sincerely,
  
  **** ******

  Business Response

  Date: 06/03/2024

  Good afternoon and thank you for contacting Honda Canada.

  While we appreciate your concern, we wish to inform you there is currently no recall issued for the subframe of the Honda Pilot. The dealership's inspection simply informed you of the state/ condition of your vehicle was in at the time of your visit and informed you of the outcome. Please note NHTSA is for vehicles manufactured for the US market, whereas Transport Canada is for Canadian VIN vehicles operated in Canada. While we cannot answer for other auto manufacturer's vehicle, we assure you the Honda Pilot is not affected by the subframe recall. Rest assured, in the event of a recall notice for your 2007 Honda Pilot LX 4WD, you will receive a notice from Honda Canada.

   

  Sincerely,

   

  Honda Canada Inc.

• Initial Complaint

  Date:14/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2008 Honda CRV in June 2023 for $6500 + tax. One month later, I received a recall notice from Honda Canada for my vehicle. The rear frame stabilizer was faulty. I had it inspected by Honda ****** and they are saying it will not pass inspection. After being passed around for 6 weeks b/w Honda Canada and Honda ******, I've been told Honda Canada will offer me $3800 as a buyback offer. They have said this is non-negotiable. I can either accept the offer (which will take 6 weeks for the cheque to hit my bank account), or I can take the vehicle and sign over my rights and liability. The non-negotiable offer they have given me is completely biased and unfair (not a third party) and well below the market value (almost 50% of what I paid). There is next to nothing reliable I can purchase for $3800 in ******. I rely on my vehicle to commute 40kms to and from work. Even if I accept their unfair offer, I won't receive the funds for 6 weeks. I don't have the cash on hand to purchase a replacement vehicle. no alternative option or chance for a fair third party quite has been offered. **** ** ******* ******** *** ********** ***************

  Business Response

  Date: 19/01/2024

  The vehicle in question was bought from an Auction House (****** ****) in June 2023. The noted corrosion recall (P40) was issued March 30 2023 (prior to customer possession). The consumer confirms having been provided with a CARFAX report prior to delivery and that report would have identified any open recalls on the vin at that time.

  It is important to point out that the corrosion recall inspection has NOT yet been completed, there is no current confirmation if the vehicle has passed or failed the inspection and, therefore, it is currently unknown if an offer to buyback the vehicle is even required. With that said, Honda Canada has directed the consumer to the original purchase point as it would have been impossible to pass a safety inspection with any active and open recalls on the vehicle after March of 2023.

• Initial Complaint

  Date:14/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 11th 2023 my wife had a car accident. The garage ordered the parts from ***** ******* in Pointe-Claire. It has been 4 months and the main part is still out of stock, no ETA available. Insurance covered a courtesy car. Once coverage was over, **** took over until December 2nd. Both insurance stated not responsible so will no longer cover a courtesy car. November 9th, we called Consumer Protection. They said Article 39 states the supplier was responsible to provide us with the part in a reasonable period of time even if it was an accident or give us transportation while waiting. I called ***** Canada and spoke to a lady who did not listen to me, asked for a supervisor and she refused. I called back spoke to Mike he said to contact ***** ******* to explain the issue. If they don't help call back we will contact them. The next day we called ***** ******* and spoke to John, Parts Manager he said to call back Cliff Service Manager on Monday. November 27th My wife called ***** ******* and left a message for Nasib the Manager. Nasib called back and told her to call ***** Canada and give his name. I called ***** Canada spoke to a lady who was not listening, did not pass me to a supervisor and hung up. I called back and spoke to Christine who called Nasib at ***** *******. She said ***** ******* said since the car was not being repaired there they would not give me a car. I ask for a supervisor. December 1st I called ***** Canada the lady did not listen to me and did not pass me to anyone else. I called back and spoke to Daniel he said it was not a recall or a defect, ***** Canada was not responsible since it was an accident. I asked for a supervisor. December 6th Joe, extension ****  from Honda Canada called back I told him it was affecting my family, we are off Island without transportation. I asked for a solution to go around and an ETA he told me to figure it out and had no ETA. I asked to speak to someone else. He said there was no one else but him. Case: *******

  Business Response

  Date: 03/01/2024

  Good evening, 

  We are sorry to learn of your dissatisfaction and concern. As you may be aware, as per page 20 of the 2017 ***** RDX - Warranty and Maintenance Guide:

  2. To the extent the law permits, ***** disclaims any responsibility for loss of time or use of the vehicle, transportation or towing cost (except as described in this

  booklet) and any other indirect, incidental or consequential damages, inconveniences or commercial loss.
  

  Since the required repairs are not the result of a manufacturer defect, ***** would not be providing rental and/ our courtesy vehicle coverage. You may opt to speak with the bodyshop whom are performing the repairs to see if they can provide a courtesy vehicle while awaiting to complete the repairs.

  Honda Canada/ ***** will continue to work to fulfill part orders

  Customer Answer

  Date: 11/01/2024

  For ***** Warranty   (Exceptionally Few Exceptions)

  1-(except through an ***** Plus extended warranty contract

  )I have that Contract.# AN063811

  If you need more information, feel free to contact me.

  Thank you,

  Business Response

  Date: 19/01/2024

  Honda Canada acknowledges and apologizes for the unusual delay with parts delivery and wish to assure the consumer we are doing everything we can to resolve this matter as quickly as possible. We will contact the consumer as soon as new updates become available.

  As the root cause of this matter was as a direct result of a motor vehicle accident, and given the unique circumstances, the consumer has been directed to contact his insurer in order to submit a "exception request" for rental vehicle extension. Lastly, as stipulated in the vehicle's 2017 Warranty guide, it indicates that Honda Canada dismisses any responsibility for any loss of time, use or transportation or towing costs  or any other direct or incidental losses **** **** ********** Again, it is important to point out that this event was related to an collision and NOT a defect of any kind.

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN # *****************

  My Complaint is with Honda Canada Customer Relations. On October 3rd 2022 my car was in a collision and I took the car to the autobody shop to have the vehicle repaired. All parts were ordered around Oct 7th 2022 and as yet I am still waiting for the drivers seat belt. My car is full repaired and ready but cannot be released until I receive a NEW seatbelt as it is a safety feature. The part is on critical back order but the date is "to be determined" as per ******* Honda I started dealing with a Mediator named Danielle who arranged for a rental car at no charge until my vehicle was fixed. This commenced on Jan 16th 2023. I was later switched to another mediator, Jessica, with whom I am currently dealing with. My last email dated May 1st has not been responded to. I called her extension today May 8th and it is no longer valid. The agent, Amanda, did seek out Jessica and she acknowledged seeing the email but had not gotten around, I asked if Jessica could call me and Amanda said that Jessica "would give it a shot". * **** **** **** ******* *** as we stand right now my 2018 Honda Fit is just sitting there depreciating and while my email to Jessica had requested my concern to be escalated to someone higher if she herself has limitations this has not been done. So far Honda Canada has spent in excess of $4900 in rental fees covering the rental vehicle but have given no indication whatsoever when my vehicle will released. My resolution is to stop wasting time and money on rentals and saying we have no control over parts and thing outside the box and arrange to supply me with another vehicle in return form mine. This is my 3rd consecutive Honda vehicle and have no realistic expectation based on Honda Canada when my vehicle will ever be returned to me. * ** ******* *** ****** ****** *** ******** as explained in my initial escalation with Danielle so a buyout is not an option for me. My car just turned 5 in April of which the last 7 months it has just been sitting there.

• Initial Complaint

  Date:25/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN Number # *****************

  A month ago our 2021 Honda CRV with 48,000 km engine seized. We followed Honda protocol and had it Towed to the nearest dealership because it is still under the manufacturer warranty. At first Honda told us there was no oil in the engine. Later they told us the oil was dirty and after that they said something was lodged in the engine. They took the engine apart and found a red seal jammed in the engine. They claimed it was from the last oil change. This was brought to ***** ******** oil change who stated that it did not come from them. Both parties have agreed that the seal is not from the oil filter and that it is a foreign object. ** **** ***** honda Canada has told us that they will likely not honour our warranty due to a foreign object in the engine and because we went through a third party for the oil change. We have been quoted anywhere from $8000-$20000 to fix a car that is still under warranty. A final decision has not been made and it has been over a month without a vehicle or courtesy car *** ** *** ********* ** ***** *********** ***** *** ** *** *********** ** *** *********. ***** *** ** *** ** ***** ***** *** ****** **** **** ** *** ** ************ ***** ** ** ****** **** **** **** ******** **** **** ***** **** **************

• Initial Complaint

  Date:06/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VIN #*****************

  I currently lease a 2018 ***** ***. On March 11th I brought my car in for a scheduled recall service. During that time, they discovered an issue with the engine. There was another car in at the same time as my car which had the exact same issue. The part took over four months to come in. During that time I was unable to drive my car but still required to make my lease payments. I was told that I did not qualify for a loaner. I received my leased vehicle back on July 4. I was required to pay a $3842 service bill associated to the part for the engine. This season they have had five cars in that needed the exact same part. I have asked for compensation for the paid lease payments. I had been advised by the service department at the dealership to go through Honda Canada. After receiving no compensation at the service level, they advised me to go through Honda Canada at the financial level. I have documented correspondence at both levels. The lack of communication at the management level has been appalling. Throughout the process I have kindly emailed the sales manager at the dealership level without one single reply over seven months. At the Honda Canada level my file has not even been assigned to anyone. **** *** **** * **** **** *** ******* ***** ****** ** ****** ** ******** *** ****** **** ********** **** ******** ** ****** ******  Car in for service from March 11th to July 4th Lease payments for a car I couldn't drive 2,663.92 Repair bill 3,842 This does not included renting and borrowing vehicles for the four months. ** ********** ******** ** ** **** * *** ** * **** **** ****** * ** ****** ** **** *******