Customer ReviewsforHonda Canada Inc

I have been a long time fan and customer of Honda power equipment for over 20 years, until today. Last summer I bought a Honda lawnmower. Before leaving the shop it was recalled so it was delayed and I never received it until October 2023. It should have been a red flag, but where it was an Honda it did not concern me much at the time. I took it out of the heated shed in June of this year 2024 and on the 3rd time mowing my lawn, the engine failed. I was told it was a defect from the factory. After bringing it back to the dealer, they informed me that Honda will only rebuild the engine and that the parts are on back order until October. So here I am without a lawn mower, out a $1000 and a year warranty gone off my mower without any use on it. Heres another catch, I was told it would cost more to rebuild the engine than to it was to give me a new mower. This is unacceptable service. I had contacted Honda Canada on 3 occasions to file a case and finally after about a month someone returned my call. My request for a new engine or a new mower replacement and also request for a refund was out right denied without any hesitation and all was said by the company representative was that “they are honouring their warranty”. I am so disappointed and frustrated by Honda. I will never ever buy anything with the name Honda anymore. I am so amazed that a huge company like Honda would be completely unregretful in losing customers. I never thought a small thing like a lawn mower would drive me clear of such a brand. I have bought many things in the past 20years from Honda and other brands; but this is the worst customer service that I have ever experienced in my life, hands down! * **** *** **** ******* * *** ** ** ***** ** ***** **** ******* **** ** *** ******* *****

Hello, I am writing to share my recent experience with Honda Canada, focusing on the AC recall and a previous incident involving engine oil dilution. As a devoted Honda enthusiast, my commitment to transparency drives me to share my less-than-ideal interactions with the company. 1. AC Recall: Recently, I encountered an issue with the AC system in my Honda, leading me to address it through the AC recall (Campaign No. P54/Warranty Extension: A/C Compressor Shaft Seal Leak). While following Honda's instructions diligently, I faced an additional challenge with my AC discharge hose, not covered by the recall. I had replaced this hose three years ago for the same issue (warm air blowing from AC), and it now seems to have been indirectly damaged due to the AC problem addressed in the recall. Honda's response was disheartening, as they declined reimbursement for the replacement cost, citing that the AC discharge hose is not a covered component of the warranty extension. 2. Engine Oil Dilution: I also experienced delays and inconvenience with Honda addressing a previous recall related to engine oil dilution. The resolution took an extended period before Honda acknowledged the problem and rectified it. I share this not to dissuade anyone from choosing Honda, but rather to provide an honest account of my experiences. My intention is not to tarnish Honda's reputation, but as a consumer, I feel compelled to share my story with others who may be considering Honda for their next vehicle purchase. As consumers, we have the right to expect fair treatment and support, especially when it comes to safety recalls. If you or someone you know is considering a Honda, I encourage you to carefully evaluate your options and be aware of potential challenges. I believe in the power of consumers' voices, and by sharing our experiences, we can contribute to positive change within companies. Thank you for taking the time to read my story, and I appreciate any support or insights from the community

My RDX got into an accident and part is on critical back order. Insurance stated since it is a safety feature of the car that is damaged, the car is deemed unsafe to operate and a rental was provided by the insurance company to the maximum allowable coverage (a month) and Hinda is responsible after that since the part is b/o with no timeline of availability. Called Honda Canada first week 3 to 4 times, each CSR provided different answers, not sure they all attended the same training. I was told it will take 5 to 7 days for my case to be reviewed, it has been a month since and it is still under review leaving me with no safe drivable car. I am sure Honda is not willing to help customers. Stringing me along, great business model. Horrible ******** ******** customer service. Honda makes great automobiles but their customer service is the worst **** ****** *** ***********

******** ******* ** ******** ,they make you pay to have a brand new car looked at for warranty which is wrong,what is the point of having warrenty if I have to pay to use it ,** and other places do not charge you to fix problems with faulty parts within warranty window,never again will I buy this ****!!!

I've been waiting almost 6 months for parts to repair my car. Honda has given no ETA on the parts. I've called them several times and they claim they can't do anything. Despite this, I see them manufacturing new cars using the parts I need.