Reviews

Review Details

• Review fromMelissa K

  Date: 28/01/2025

  2 stars
  Honda Canada- what happened to your Acura MDX? I have loved your MDX's until now. ** ********* ******* ***** * ********* *** ** ****** ** **** ********. Since 2001, I have been a loyal Acura MDX customer. ** *** ****** ** * **** ***** *** **** * ***** ** ******* ** * ****** ****** in 2010 **** *** I bought a new Acura MDX. That one lasted until last year, when I bought a 2024 Acura MDX. I have been driving it for 6 months now. * **** * ********* ********** *** ******** *** ****** ****** **** ********** * **** *********** **** **** ** ******** ****** ******* *** ********* Although the 2024 Acura MDX does drive well and is smooth and I believe the engine is of excellent quality, I will list below all the feedback items. Keeping in mind my last two MDX's had absolutely no complaints. ** Why is the vehicle so low? There is basically no clearance, my hair touches the ceiling every time and it drives me crazy. *** other SUV's ** *** ****** I compare it to are higher! ** Why can you not move the entire bottom part of the seat up, you can only move the front part up? My legs are also not at a 90 degree angle. Although the seats are comfortable, the ergonomics should be looked at. * **** **** ****** *** * ****** *** ********** ** ** ******** *** **** *** * ****** **** ** Why is there no touch screen? The mouse pad is not intuitive and its right beside the cup holder. *** ****** * ***** ** ******* ** The integration of my phone is terrible. The interface and usability ** *** ******** **** ** * ***** ***** ** ******* ** ********* ***** ********** ** Why did you change the windshield angle? I got three rock chips (one major one) within one month after driving my car. Didn't have to worry about constant rock chips with older models ** ******* ** recently had to wait four months for new rear brakes (due to design flaw- and wow did they squeal). And now the hatch door is squeaking. Please bring back the old MDX. I might trade in this car...thinking about it.

• Review fromSunil J

  Date: 09/01/2025

  1 star
  I drive 2022 Acura MDX. Bought it new and it's still under warranty. It need some repair work and Honda's parts supply chain is completely messed up. It's already been more than 6 weeks and still waiting for the parts. Talked to the Honda client service agent and opened a case. Its been a week and no follow up. I called them back again and no update. They don't even want to listen to the problem *** **** **** **** ****. I feel sorry for being Honda costumer for so many years.

• Review fromROBERT S

  Date: 04/09/2024

  1 star
  I have tried to get technical assistance with an ongoing ATV mechanical "Shifting Failure" issue that is a reliability and safety issue(in my opinion). This issue started in the first 3 months of ownership and has been ongoing for almost 5 years even though I have replaced 3 major components. Honda just assumes that I'm looking for financial repair assistance beyond my expired warranty but I'm not. I'm looking for a repair solution that will give me reliability and safety. Honda feels that I should just keep replacing parts and hope for the best and every time it goes into the shop for service, it takes about 3-6 weeks to repair. My ATV has probably been in the shop for 4-5 months since I bought it. I'm willing to pay but I want a guaranteed fix! Surely Honda must have Technical Specialists that work with the local dealership mechanics. I have contacted Honda Canada at least 10 times (and opened 2 case #'s) through their customer support line but have had no luck in talking to anyone about diagnosing and resolving my ATV problem. I did receive an email stating that my ATV is out of warranty support (which I'm well aware of). I have owned 3 other Honda ATVs without any problems and now I'm just frustrated and disappointed with Honda Canada.

• Review fromGavin A

  Date: 14/08/2024

  1 star
  I have been a long time fan and customer of Honda power equipment for over 20 years, until today. Last summer I bought a Honda lawnmower. Before leaving the shop it was recalled so it was delayed and I never received it until October 2023. It should have been a red flag, but where it was an Honda it did not concern me much at the time. I took it out of the heated shed in June of this year 2024 and on the 3rd time mowing my lawn, the engine failed. I was told it was a defect from the factory. After bringing it back to the dealer, they informed me that Honda will only rebuild the engine and that the parts are on back order until October. So here I am without a lawn mower, out a $1000 and a year warranty gone off my mower without any use on it. Heres another catch, I was told it would cost more to rebuild the engine than to it was to give me a new mower. This is unacceptable service. I had contacted Honda Canada on 3 occasions to file a case and finally after about a month someone returned my call. My request for a new engine or a new mower replacement and also request for a refund was out right denied without any hesitation and all was said by the company representative was that “they are honouring their warranty”. I am so disappointed and frustrated by Honda. I will never ever buy anything with the name Honda anymore. I am so amazed that a huge company like Honda would be completely unregretful in losing customers. I never thought a small thing like a lawn mower would drive me clear of such a brand. I have bought many things in the past 20years from Honda and other brands; but this is the worst customer service that I have ever experienced in my life, hands down! * **** *** **** ******* * *** ** ** ***** ** ***** **** ******* **** ** *** ******* *****

• Review fromRobert W

  Date: 11/06/2024

  1 star

  Robert W

  Date: 11/06/2024

  I bought a very expensive Honda lawnmower which are supposed to be the best and it is about the worst I have ever had! It does not cut evenly and leaves strips of uncut grass. The cut is awful! And it is a hard maneuvering machine too! Never buy a Honda!! ****** ** ********

  Honda Canada Inc

  Date: 18/06/2024

  Hello ****** ********

  We are sorry to hear about your dissatisfaction in regards to your Honda Lawnmower. 

  Your unit is still within its manufacturing warranty and expires on- 2026-05-28.

  We invite you to one of our Honda Dealerships to complete a diagnostic of the outstanding issues to be addressed.

• Review fromPhuong T

  Date: 08/06/2024

  1 star

  Phuong T

  Date: 08/06/2024

  ** * ****** * ***** **** ** ****** I purchased a Honda CRV EXL 2024 and received in May 24. I have reached out to Honda Canada Inc with a hood alignment issue and a wheel alignment issue. They informed me to take the car to a Honda Dealership. On June 4, 2024, ***** ********* advised that the hood alignment cannot be fixed, that this is a known and prevalent issue with this CRV model. Some cars have wider gaps and unfortunately my car is one of them. They told me to reach out to Honda Canada. Immediately after returning from the Dealership, I emailed Honda Canada Inc and they have selected to remain radio silent. I walked the floor of my office building parking and noted ******, *****, **, *****, ********* had hoods are are almost equally align. The two CRV that I saw alignment was also better than mine. To add to the sting of this is that my car is rusted. I bought the ceramic coat and rust proofing protection. It is summer. How can my car be rusting within two weeks. The Sales person I bought it from said it is normal to have the muffler rust so I sent him the cross bar too .... I told him his comment is not true and sent him pictures of cars I saw in the parking lot ... even a CRV from 2022 - no rust on the muffler. I purchased a new car with extended warranty and rust protection. I expect to have a rust free car and not a funky looking car. My ****** leaked in year 12 due to clogged sunroof drain. The hood being misaligned I do not want another car with water issues - I paid $3500 alone to fix that. I am so livid with Honda!!! ** *** *** Honda, they are ok with giving you a new car with rust and a hood that is not fully covered.

  Honda Canada Inc

  Date: 19/06/2024

  Hello ****** ******,

  We are sorry to hear about your dissatisfaction in regards to your recent purchase of your 2024 HONDA CRV.

  We have reviewed the history of the emails received and do not reply to being cc'd, unless contacted directly via phone to create a case file request for assistance.

  We have taken the initiative of contacting Honda of ********* to get additional information on your visit and concerns; with an email sent to your email confirming contact.

  HONDA CANADA INC.

   

• Review fromMelissa M

  Date: 06/05/2024

  1 star

  Melissa M

  Date: 06/05/2024

  I have a 2012 Honda Civic sedan and I have purchased it from a dealer in Toronto and I have contacted the dealer regarding the paint defects. * **** *** * *** ***** ***** *** ****** *** **** **** *** **** ******* ** *** ***** *******  When I contacted the dealership ********* Honda at *********** where I purchased my 2012 Honda Civic they requested me to go to their body shop and pay for the paint job. * **** **** *** **** **** * **** ** ****** ********* **** ***** ****** *** if I do not get my car painted, I will place a class action suit against Honda in Toronto. Please contact me before I proceed. I will give you a month's time before I proceed. ****** ******* ***** ******* *** ******* **** *********** *** *** ******  So I will never buy another Honda car.

  Honda Canada Inc

  Date: 03/06/2024

  Good afternoon Mrs. ********,

  We are sorry to learn that you are having some paint concerns with your 2012 Honda Civic. As you may be aware, the manufacturer warranty against paint defects are for a period of three (3) years or 60 000 kilometers, whichever occurs first, from an odometer reading of "0".\

  Since you vehicle is far beyond the warranty coverage period, we regret to inform you that Honda Canada would not be providing assistance towards the paint repair cost.  

   

  Sincerely,

  HONDA CANADA INC.

• Review fromB. T.

  Date: 01/04/2024

  1 star

  B. T.

  Date: 01/04/2024

  About 21/2 yrs ago I had issues with my civics paint peeling. I contacted my local dealership (******* Honda) and had it looked at. They submitted a claim to Honda Canada. I was told they would warranty the paint but only fix the areas where it was currently happening. I had asked for the vehicle to be painted entirely since clearly the paint was an issue & it would just spread to other areas. They refused. My car went in to be painted in a few areas. I also asked for a rental since they were putting this through warranty & I had no other vehicle but they also refused. Fast forward to now & guess what? My paint is peeling in the areas Honda refused to paint. Had the issue been resolved entirely the first time I wouldn't be dealing with this now. I called ******* Honda & they said couldn't have me in cause I was in prior for paint peeling & couldn't do anything further. I expressed my frustration at the fact the entire issue was not resolved back then like I had asked or else i wouldn't be in here now. They refused anything further & gave me HondaCanada's cust relations# I call & explain the situation over again to be told I had to go to my local dealer & get pics & estimate to send to them. So again, I went back to ******* Honda. They did it all & said HondaCanada would call me. Of course,I am brushed off & told they can't do anything. & proceeded to go on about my prior work two and a half years before Knowing the issues with their paint& HondaCanada won't do anything about it. There was a class action in regards to the paint issue. I was told my VIN was not part of that recall. clearly your still having paint issues! As someone who takes good care of their vehicle, I take pride in a good looking car-it's detailed, maintenance, rustcheck every year etc..to say I'm frustrated & disappointed is a gross understatement. I always said my next vehicle would be an SUV, & one from Honda at that cause I loved my civic so much. I'm sorry to say-It now won't be.

  Honda Canada Inc

  Date: 10/04/2024

  RESPONSE Dear Mrs. ******, We are sorry to learn that you are having paint concerns with your 2015 Honda Civic EX. As you may be aware, the manufacturer's paint warranty against manufacturer defects are for a period of three (3) years or 60 000km , whichever occurs first from the initial in service date as indicated in the warranty and maintenance guide which was included with your vehicle at the time of purchase. No different from the warranty, in the event should Honda Canada provide any repair assistance, it is only to the affected areas. At this point, your vehicle far exceeds the warranty coverage by both time and kilometers and we apologize we cannot assist you towards the repair costs. Sincerely, HONDA CANADA INC.

  B. T.

  Date: 11/04/2024

  Again - had the issue been resolved entirely the first time when I had paint peeling two and a half years ago, I wouldn't be here now. It's the same paint on the entire vehicle - Obviously it's gonna continue to spread over the rest of the vehicle. It's only logical to fix ALL the paint. Knowing you continue to have this issue out there on your vehicles and refuse to fix it is extremely disheartening and *********.

• Review fromShah M

  Date: 22/12/2023

  1 star
  Hello, I am writing to share my recent experience with Honda Canada, focusing on the AC recall and a previous incident involving engine oil dilution. As a devoted Honda enthusiast, my commitment to transparency drives me to share my less-than-ideal interactions with the company. 1. AC Recall: Recently, I encountered an issue with the AC system in my Honda, leading me to address it through the AC recall (Campaign No. P54/Warranty Extension: A/C Compressor Shaft Seal Leak). While following Honda's instructions diligently, I faced an additional challenge with my AC discharge hose, not covered by the recall. I had replaced this hose three years ago for the same issue (warm air blowing from AC), and it now seems to have been indirectly damaged due to the AC problem addressed in the recall. Honda's response was disheartening, as they declined reimbursement for the replacement cost, citing that the AC discharge hose is not a covered component of the warranty extension. 2. Engine Oil Dilution: I also experienced delays and inconvenience with Honda addressing a previous recall related to engine oil dilution. The resolution took an extended period before Honda acknowledged the problem and rectified it. I share this not to dissuade anyone from choosing Honda, but rather to provide an honest account of my experiences. My intention is not to tarnish Honda's reputation, but as a consumer, I feel compelled to share my story with others who may be considering Honda for their next vehicle purchase. As consumers, we have the right to expect fair treatment and support, especially when it comes to safety recalls. If you or someone you know is considering a Honda, I encourage you to carefully evaluate your options and be aware of potential challenges. I believe in the power of consumers' voices, and by sharing our experiences, we can contribute to positive change within companies. Thank you for taking the time to read my story, and I appreciate any support or insights from the community

• Review fromJason C

  Date: 29/11/2023

  1 star
  My RDX got into an accident and part is on critical back order. Insurance stated since it is a safety feature of the car that is damaged, the car is deemed unsafe to operate and a rental was provided by the insurance company to the maximum allowable coverage (a month) and Hinda is responsible after that since the part is b/o with no timeline of availability. Called Honda Canada first week 3 to 4 times, each CSR provided different answers, not sure they all attended the same training. I was told it will take 5 to 7 days for my case to be reviewed, it has been a month since and it is still under review leaving me with no safe drivable car. I am sure Honda is not willing to help customers. Stringing me along, great business model. Horrible ******** ******** customer service. Honda makes great automobiles but their customer service is the worst **** ****** *** ***********