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          Business Profile

          Graphic Printing

          Sina Printing Inc

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Graphic Printing.

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          27 Customer Reviews

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          • a. T.

            07/08/2024

            Hi there, I've been loyal customer for over 10 years but this time i was surprised. i ordered 2 sets of silver foil cards worth around 700$ for 2500 pc each set. send the file in, everything looked correct, when received final look approval everything seemed fine and i approved it. No warning of any kind. when cards came all of them had white uneven lines top and bottom. Main logo in the middle was all filled looking like hell. when i filed a claim i was told i had to read some instructions about bleed etc.. What about logo than??? so no help. whoever doing setup was supposed to let us know its impossible to make i think. any case no help from Sina. very disappointed. 700$ to garbage. ****** ** ******** ** *** ***** *** **** ********** very bad quality control they have. *** ****** ******** ** ********** **** ***** ******* ***** *** **** **** **** *** **** **** ****** ******* *** *** * **** ****** ******** **** *** *** *** *** ** ****** ** ****** **** **** *** *** ******** ******** All over they good company just big luck of quality control before printing and their final preview didn't show this problem so i approved it and that's what i got and lost 700$. don't feel its my fault but what can i do. ** ***** ***** ****** *** **** ** **** ** **** ****** ** ******** ***** *****

            Sina Printing Inc Response

            27/08/2024

            Hi ****** We sincerely regret this experience did not go as smoothly as intended. We sincerely appreciate your business through the years and want to make things right. As a gesture of good faith, we have applied a 662.18 store credit on your account. There are certain designs that are better suited for our foil process than others and as discussed, these are outlined on our website. We invite you in the future, should you decide to order these items again, to feel free to email us the files to be reviewed first prior to submitting online so we can confirm if this would work well with our foil process. Thank you again for your feedback and we look forward to serving you again soon!

            Customer Response

            27/08/2024

            thank you That is very nice of you. To reprint this job quick i had to pay about 1000 elsewhere but hopefully this will improve your quality control and i hope you get good machine for this type of jobs. i don't mind to pay more for quality. I think this situation will only point on improvements that need attention so future customers don't get into same type situation . ****** **** ** *** **** *** *******. ill keep ordering from you. * ***** **** ** ****** **** ***** **** *** ** ********* *** ******** *** ***** ** * *** ** ** ******

            Sina Printing Inc Response

            04/09/2024

            We appreciate your response and glad we were able to work out an amicable resolution. **** *** **** ** ***** *** ** *** ** ****** **** ** *** ***********

            Sina Printing Inc Response

            11/09/2024

            Hi ****** We have processed the store credits as promised. Please kindly update your dispute accordingly with BBB. We appreciate your feedback and look forward to serving you again soon! Best regards, SinaLite

          • Lisa K

            06/08/2024

            Super Happy with SinaLite's Customer Service and quick response time. Needed to cancel an order due to a last minute change my client had and Chrizzy was awesome! Got the order canceled and followed up with me once it was done. Definitely recommend SinaLite for all your print needs.

          • Kunal D

            26/07/2024

            We've been working with Sinalite for sometime now. They are good partners for print brokers. Overall good quality execution. Sure, we have had some issues with some products as we order often from them, but anytime there has been an issue, the resolutions offered by Sinalite have been satisfactory for us. Good experience and happy to be their partner.

          • Michelle C

            02/07/2024

            In 10 years of ordering from this company, I have been happy with their prices, turn-around time and quality. Any issues that did come up were quickly resolved without any hassles.

          • John G

            13/06/2024

            Had a few issues with an order, partly my error Called customer support and received immediate and considerate help. They took ownership of the issue and provided and excellent resolution in a timely manner. Great support. Thanks ****

          • Kelli E

            10/06/2024

            We've been working with Sinalite for the past couple years and they have been so great!!! Their products are great!

          • Alessya S

            31/05/2024

            Had to put an order on hold which required new artwork and they were very prompt with their response!

          • Kelly A

            30/05/2024

            I've used Sina Printing Inc for many years for a wide variety of print and promotional products to supply to my clients. Their website is super user friendly and you can upload your work at any time of day or night and know it will be taken care of within the estimated delivery times. You can choose from a variety of courier's - depending on the speed you need and to fit within your budget. No surprises. On the very rare occasion that something does not meet rigid standards, they are quick to reply and rectify the situation. I have never been dissatisfied or disappointed.

          • Monica V

            29/05/2024

            Customer service at SinaLite is responsive, with timely updates and amicable resolution. The wait time if you call is quite short. The print quality is definitely good. As a wholesale supplier the pricing too is good and that makes my business look good with my customers. Thank you, ****** *** *** ********

          • Betty R

            17/05/2024

            As a graphic designer who provide design solutions to my clients, Sinalite has been my #1 Printing company that I trust to handle all my print projects. I am 100% satisfied with the outcome of every single print job. It meets my company's high standards for quality and excellence! I highly recommend Sinalite to companies seeking partnership with a dependable vendor. Customer Service is great with helping me resolve shipping issues! 5-Stars for sure!!!

          Customer Review Rating

          4.26/5

          Average of 27 Customer Reviews

          Contact Information

          335 Steelcase Rd E

          Markham, ON L3R 1G3

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          (905) 480-8888

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 23

          Customer Reviews are not used in the calculation of BBB Rating

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