Reviews

This profile includes reviews for Nissan Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nissan Canada Inc

  5290 Orbitor Dr Mississauga, ON L4W 4Z5

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  Nissan Canada Inc

  2 Hunter Valley Rd Orillia, ON L3V 6H2

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  Nissan Canada Inc

  PO Box 2600 Streetsville Postal Station Mississauga, ON L5M 2L6

Review Details

• Review fromBob B

  Date: 20/06/2023

  1 star
  PLEASE NOTE THEY HAVE NO CUSTOMER DEPARTMENT! THEY SHUT DOWN THE CUSTOMER CARE DEPARTMENT AND OUTSOURCED IT TO A TELEMARKETING COMPANY. THEY ARE MINIMUM WAGE PHONE OPERATORS AND CAN DO NOTHING TO HELP YOU. NISSAN IS THE ONLY AUTO MOTIVE COMPANY WITH NO IN-HOUSE CARE DEPARTMENT. *** *** *** * ******" At Nissan Customer Care is non-existent! . First off Nissan product quality is questionable at best. Warranty and Customer Care from HO is virtually non-existent. There is no Customer Care Dept at Head Office, they outsourced it. I spent a month trying to deal with the outsource Telemarketing Company only to find out they are completely powerless. I finally reached a Manager at Nissan Head Office Laura S. She was indifferent and did nothing about the Altima with a rotted out floor. I asked to speak to someone of more authority and was told that she was the highest customer care person in the company. So no sympathy for a Grandmother traveling on the hwy at 100 km an hour the poor woman had nothing between her and the road except a thin piece of carpet. All Nissan's Altima's had defective frames with early rust out, the Government forced Nissan to warrant the frames for an additional 13 years. At 14 years Nissan would do nothing at all. Nissan has shut down their entire in-house customer care Dept. and outsourced it to a third party telemarketing firm ********** 1-800-get-lost, who has employs 100,000 people manning the complaint hotlines for many companies. They take calls for toasters, washing machines and bad Nissan vehicles. They will give you a file # but do absolutely nothing. ********** also serves as a roadblock to any consumers trying to reach Nissans Laura S. Nissan Care HO. While ******* *****, ***** and other car manufacturers still have in house customer care people who actually help you. Why risk it when there are other responsible car companies out there. ***

• Review fromRichard H

  Date: 27/04/2023

  1 star
  I bought a 2017 Nissan Murano Platinum at ******** Nissan. It had 7,000 KM on it as it was a dealership car. In January 2023 my mechanic discovered a leak at the head gasket.He said a car this old with on 56,000 should not have this issue. I immediately got in touch with ******** Nissan. I spoke with the service manager. He indicated he had not seen this issue in this car. He told me that my five year warrant expired at the beginning of Oct 2022. The leak started between Aug 2022 and when it was discovered in Jan 2023. Given these facts he said he would put the case up for a good will warranty. This was denied because the area manager said I didn’t have brand loyalty. I paid $40,000 for this vehicle and because I do my oil changes elsewhere I don’t have brand loyalty. I was not allowed to speak directly with the decision maker. In order to put this case up higher Nissan Canada makes you write a letter and mail it to them like it’s 1984. I did this and attached all maintenance records and correspondence. Exactly the same answer from them only they answered by email. Yeah I had the write and mail a letter to them but they respond with and email. That’s great customer service! I asked for a quote to fix it at Nissan. They quoted me $6000. My mechanic did it for $3000, half the price the dealership wanted. When the head was being machined it was noted that the head had a slight warp and it was therefore destined to leak. Nissan does not understand the difference between brand loyalty and dealership loyalty. Maybe the dealership would have more loyalty if they weren’t trying to rip off its own customers. ****** ** ******. The once high quality of these vehicles has sadly fallen. A well maintained with records, 2017 Murano Platinum with 56,000 km should not have a leaky head gasket . That alone should have been enough for them to fix it. I’m embarrassed for them as they just don’t get it.

• Review fromSabana A

  Date: 26/04/2023

  1 star
  23 Nissan rogue water leaking mechanis can’t find first second time still looking and noise coming from console area they can’t fixed that still it’s brand new sl rogue and I regret going to Nissan to buy there suvs I paid $60 000 for defective piece just wasted my money and time Now I promised I will never buy Nissan vehicles I should learn my lesson first when transmission problems came for my versa they 4 times on it I was Nissan 22 years But this I really let me down They should take their vehicle and refund me all money * **** ****** *** ***** *** ***** *** ******

• Review fromJay C

  Date: 21/04/2023

  1 star
  Preorders for z started end of january. Nissan promised cars would be delivered last spring, then summer, then fall, then winter of 2022. Fast forward to 2023 april, not 1 preordered car has been delivered. Now they are saying cars are being delivered but that ** * ***. Worst car release i have been apart of and the customer service is just as bad. The same ******* pr response being fed to customers, cars are being delivered left and right in all markets besides canada who which nissan canada has taken $1000 deposits for a year and 4 months with no information to the customers. Nissan canada PR team is now stating the cars are rolling in which is * *** ***, nothing has come in period. You dont take customers hard earned money and dont deliver anything not even information.

• Review fromMichelle D

  Date: 17/03/2023

  1 star
  In Jan 2022 I bought a Nissan Kicks SR, we had lights on the dash popping up, within a month I realized that the dipstick wasn't put in right by one of the technicians the day the car was driven off the lot. So they shampooed the engine and a week later the car broke down in mid drive on the highway in the worse possible spot at end of a busy merging lane with transport trucks constantly merging right behind me, I was stuck for over 2 hours before help came. March 9, the dealership told me the alternator needed to be replaced, they gave me a "company vehicle" that was a billboard for their company, covered in Nissan stickers. They got free publicity and I was without my car for a month and still making bi weekly payments. Since I bought the car I have been to the dealership almost every month and it's only been a year, warning lights continue to come up on the dash, Im constantly bringing this car in to be checked. I am now having another part in this car replaced. I complained to customer service and at first they said "continue working with the dealership you bought from" when I advised them they didn't seem to take me seriously and understand the severity of the situation, they offered a 200$ wellness card for the dealership or gas. So they want me to spend more money at their company, they don't help their customers.

• Review fromJennifer S

  Date: 15/02/2023

  1 star
  This complaint is against Nissan Finance. In Apr of 2022 I did some consolidating with my bank and asked if they could pay out the remaining semi monthly payments on my lease in the amount of $3393. I made my last semi monthly payment on Oct 24 the payment of $3393 was paid Oct 26 The payments quit coming out of my account I thought it was all good but they closed my account and quit taking payments then put my account into collections I have spoken to 9 reps, two supervisors and a manager and no one has the same story or do they know where my $3393 is. one rep said it came off my principal, one said they are deducting my monthly payments from it, one said he didn't even see it. I was given the option to pay $727 to get caught up until Jan 22 and they would start taking payments again which I did and sent the manager an email to confirm I did this The end of January I get a call from collections that I missed the payment again. 3 calls and an email later giving them permission for the account to be reopened so they can take payments again. I have missed time from work to deal with this because I work 8 till 5 every day and days I have off I'm dealing with Nissan phone calls on hold, numerous emails. Maybe they should pay me for lost time!! Its ridiculous unprofessional and incompetence at its finest!! My anxiety goes through the roof every time their number comes up on my phone *** *** *** **** **** **** *** ****** ** ******* **** **** *** * ******! They want to charge me $500 for early termination and my lease is done in March and they will not wave the fee or I would buy it out today and be done with this plus the fact that they don't know where the other monies are so I don't want to pay the full buyout and then have to fight to get that money back later..******* ****** **** *** ****** ******* ****** ****** ******** **** ***** This is one unsatisfied customer you will never get back :( * **** **** ******* * **** **

• Review fromAaron H

  Date: 10/02/2023

  1 star
  Nissan is terrible and won't stand behind their products. I purchased a 2022 frontier pro4x it was in the shop 7 weeks.... They wouldn't do anything good to make it right .... After complaining to a non compassionate robotic team lead (who claimed they were a manager they said we will offer you the extended warranty as a gesture of good will .... Why because they knew it would break again .... They refused to escalate it to someone higher up. So now I'm here because it just went in again. .... This time needs a whole rear end replaced. Guess what the parts are on back order wanna know why I assume because so many people needed to get it replaced because nissan has zero quality control and zero accountability ...... I should have bought a **** or even a unicycle would have been a more reliable form of transportation

• Review fromPaulette L

  Date: 08/02/2023

  2 stars
  Extremely upset and angry that the material used for the front seas is very poor. My 2022 nissan rogues front driver seat material is already fraying between on the back between the shoulder blades. It has only been 10 months and already fraying. Told normal wear and tear. **** ***** I could understand the seat but the back rest, what a crock. Needless to say will be my last nissan if I can't get anything done.

• Review fromMehtab H

  Date: 19/08/2022

  1 star
  * **** ****** ******** ** ***** ****** ******* **** ********** ******* ***** **** * **** ********* I purchased a Qashqai three years ago and drove 110,000km. On one fine morning my radiator fan went down. I went to my office garage and the tried to order the fan from dealers. its more than a month now and it is still on back order. there are a number of people with the same vehicle struggling on the road. And all Nissan did is saying a sorry to me. That's it!! They didn't give me a rental even only because my car was not in their garage!! As if they were waiting for me after midnight when my Fan went down!! you better buy a cheapest bicycle rather than buying a Nissan !!

• Review fromBruce R

  Date: 11/08/2022

  1 star
  My 2014 Pathfinder got the Jutter signal last year. The Nissan dealer diagnosed the problem as a faulty CVT and wanted $11,000 CAD to replace it. I had it rebuilt with OEM parts for $6500 CAD. I then filed a Small Claims suit against Nissan Canada. It went to a settlement conference on July 11. Nissan's defence is weak and based on the fact that they did not do a definitive analysis of the problem, and since I had the rebuild done, there is no evidence. They have known about the problem since 2014 and did not fix it or warn the public. Failure to act and failure to notify. I was towing a 2600 lb trailer (the unit is recommended by Nissan to 5000 lb) and was pulling onto a 2-lane highway when it failed. It could have been disastrous if I had stalled out. I used material from the US Class Action and my own research to file my claim. Forget the class actions... the lawyers take the majority of the award. **** * ***** ****** ****** ******** ** ***** **** *** ******** *** **** *** **** * ******* * **** ** *** **** ******* ***** ** ** ********* *** **** ** ******** ********