Business Profile

Major Appliance Dealers

Bosch Canada

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Complaints

This profile includes complaints for Bosch Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

79 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:25/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As soon as my warranty expired, my fridge had a problem of ice buildup and water dripping. This is a brand new town house complex with all brand new appliances. One would expect to have appliances last problem free for longer than 2 years! I asked that they make a good will exception and fix this problem under warranty. They refused. They offered to send A Bosch repairman and charge $125 to simply diagnose the problem and additional $25 for every 15 minutes that he is here with no guarantee that it would be fixed. I sent them pictures and a detailed explanation of the problem, but they still said they didn’t know what needed to be fixed. This is obviously a lie, and a blatant gouging of customers. Other people in our complex are also experiencing problems with their Bosch appliances as soon as their warranties expired. This seems very suspicious to me and is certainly not fair. If they agree to fix my fridge free of charge I will agree to drop the complaint. I also had an issues with my range cooktop. A Bosch repairman came over to fix it, but after he left, I noticed the lights on my range hood stopped working. When I complained about this, they refused to fix it under warranty, again because it had just expired. **** **** ****** ********** ** **. The lights were working f before the repairman took my range apart. I would also like them to fix the lights in my range hood and will drop the complaint if they fix both problems free of charge. The fridge is an urgent problem is getting worse every day. Kind regards *****
Business Response
Date: 27/02/2025
We had received a VM Feb 26 from this customer and our Executive Escalation was working on this file. This BBB complaint has also been forwarded to the Executive Escalation department to be addressed.
Initial Complaint
Date:25/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a Bosch dishwasher from ****’s on Jan.31. Had it installed and it never worked. Failed on first attempt. Contacted Bosch on Feb 4. Gave me a technicians number to call. I Called and made an appointment. He came Feb. 5. Said water intake was not working. Needed to file a report with Bosch and they would get back to me. Called Bosch feb 6 they hadn’t received tech report but they would follow up and I sent my proof of purchase. Called on Feb 10 to Bosch and said that I parts were ordered and 5-7 business days until installation. They could not transfer my call to anyone else and they could not give me an email for me to contact anyone else. Asked for a supervisor to call me, no call. Got an email Feb 13 and I had to call to set an appointment with a different tech company for repairs on Feb. 18. Feb 18- Tech could not get it working, needed more parts. Said he would send a report. Tech said we need a new machine. Called Bosch again Feb. 25. Bosch said they did not have that report. Still cannot speak to anyone else and can’t give out an email for anyone else. Bosch will contact the second company to locate report. Approval for a new machine will be decided upon by “higher up” gave me a new tracking number. Will take at least 3-5 more business days for response from company plus time for “higher up” To decide what next. I just want a working machine and them to pay for the installation so I don’t need to again.
Business Response
Date: 27/02/2025
Customers complaint has been forwarded to the Executive Escalation Dept for review.
Customer Answer
Date: 27/02/2025

Complaint: ********

I am rejecting this response because:
simply sending this for review does not assist me. We specifically purchased the dishwasher model as it had the specifications my family requires due to a serious food allergies. We have now gone without a dishwasher for a month creating significant increased workload in my household. We expected more from Bosch as we researched and they were a reliable company and we have literally received no customer service support. No one to email or talk to in person does not allow for respectful communication. I have asked at least 2 times to speak to a manager or equivalent and have been told that is impossible and emails are only internal.
At this time I still do not have any value for my money and great inconvenience in my life.
Sincerely,

***** ******
Business Response
Date: 05/03/2025
This response has been sent to the executive escalation department once again for review
Business Response
Date: 06/03/2025
The customer was called and unfortunately not available. A voice mail was left, and email was sent to them to inform.

RE:
Your case regarding your dishwasher has been reviewed and approved a dealer credit. Authorization # ********** / a document will be sent to your dealer as soon as possible. Please contact your dealer to begin the process.
Initial Complaint
Date:10/02/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5 months outstanding dishwasher issue. Waiting for installation fee reimbursement. Despite multiple contacts with customer service and emailing information, I have not been reimbursed. Contact dates dec12,14, 21, 30, Jan 7, Jan 29 Feb 10th. The last one customer service hung up on me when I requested to speak with someone in accounting. I did so politely. I just want to be done with Bosch, get my owed funds and move on.
Business Response
Date: 13/02/2025
The Executive Escalation dept will be reaching out to the customer.
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 8, 2024 a technician from Bosch came to my house to repair our dishwasher. We were charged $179.67 for the visit. The repair did not work so the same technician returned on August 10th, 2024 and charged us $260.00 for the repairs. Again the repair did not work and the exact same technician returned on August 12 and 19. We were not charged for the last 2 visits. None of the repairs work. On September 11th, 2024 a new technician (also from Bosch) came and was able to fix the dishwasher. The issue was with a part that was recalled. The new technician suggested that we file a complaint with Bosch since the first technician should have looked up the recalled list as his first step. We filed a complaint with Bosch and it appears that the first technician did not register his second visit (on August 10th) with the company properly even though he told us that it was an official Bosch visit. I have shown Bosch the text exchanges with the technician proving that he was the same person that returned as well as the doorbell video showing the same technician. Bosch is just saying that they don't have a record of the visit and that it isn't their problem. Now the technician is asking me to book another visit with him so that he can register it properly with Bosch but that he won't actually come to our house. But we didn't even need the second repair and it is just the technician covering himself. * **** **** **** ** ***** **** * ** *** ***** ***** ** *** I can't believe that Bosch is refusing to investigate this.
Business Response
Date: 25/11/2024
Customer has been advised of the agreed upon $260.00 reimbursement. File is now closed.
Customer Answer
Date: 25/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:20/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Bosch dishwasher on November 4, 2023. When it was delivered, it never worked. Bosch sent a repair person to check the unit and it had to be replaced. Bosch did provide a replacement unit but I was asked to get a contractor to remove and dispose of the old Bosch unit and to install the new dishwasher. I was told to pay the bill of the contractor and submit it to Bosch for reimbursement. I did all that and paid the contractor $960.50. Bosch now says the amount is too much and they will only pay $350. I was not given any limits on the amount of the bill when I was told to arrange this.
Business Response
Date: 22/02/2024
We have forwarded this complaint to our Executive Escalation dept who will reach out to the customer to come to a resolution.
Customer Answer
Date: 05/03/2024

Complaint: ********

I am rejecting this response because:
I have not received any contact from Bosch.
Sincerely,

***** ******
Business Response
Date: 06/03/2024
Customer has been been advised that they have been approved for reimbursement of their requested amount.
Customer Answer
Date: 09/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:09/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 19th 2023, I bought a Bosch dishwasher at ******** ********* ******. Took a couple of days to install it and once the dishwasher was installed it did not turn on. I called ******** ********* ****** and they told me they could no help. I should call the manufacture as their after sell warranty would only cover aesthetic damages. Due to the holidays, I was only able to get in touch with Bosch customer service on January 10th. They promptly forwarded the call to Lincoln appliance service. The technician came 3 times and on February 29th he said he could not find where the problem was and for that reason he was no longer trying to fix it. I called Bosch and they said that a report should be send to them from the technician office and in 5 days I was supposed to get an answer. The report was sent on January 30th. I keep calling them since and all I get is to wait because a manager hasn’t look at my file yet. I have waited for 2 months to get a brand new dishwasher to work.
Business Response
Date: 22/02/2024
We have forwarded the customer's complaint to our Executive Escalation dept who will reach out to the customer in an attempt to come to a mutually satisfactory resolution.
Initial Complaint
Date:09/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought Oct 4 2023 Broke down Jan 29 2024 BoschService call Feb 5 2024 Called customer service Feb 9 2024 Told parts won’t be in until Feb 27 The tech wasn’t sure what was wrong with dish washer , but was ordering new boards to try My concern is that waiting a month for parts is unacceptable and they may not fix the problem. The parts should have been in stock !! I would like the dish washer replaced with a new one My ref # is **********. Model #*********
Business Response
Date: 22/02/2024
We have forwarded this complaint to our Executive Escalation Dept in an attempt to resolve the customers issues.
Customer Answer
Date: 26/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:23/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a brand new Bosch oven (**********) and used it for the first -and only- time December 18th. The next morning the oven would not work and had an error code on the panel. We called Bosch and they sent a technician out December 21st. The repair person said a new motherboard was needed, which was three weeks on back order. We spent the entire holidays without a working oven, which was infuriating. We repeatedly called Bosch to no avail over the next couple weeks. Emails go in to a black hole. We then learned by calling Bosch for an update, that the required part had arrived January 8th, but Bosch could not send a technician until two weeks later - January 19th. The technician came on the 19th but couldn't fix the oven - he said likely a new oven would be needed. We have continued to call Bosch over these last two days and were told today that they are going to try again to repair it. However, that will not happen until February 2nd. We have to keep the breaker flipped so can't use the microwave either - other wise the fan in the oven spins loudly non-stop. So to recap: we bought an expensive new wall oven, used it once, it inexplicably broke and five weeks later Bosch has been unable to repair it in a timely manner. This oven is a lemon. I fear we are going to be saddled with an oven continually in need of repairs, and be forced to deal with this brutal unprofessional customer service by Bosch. I want this oven out of our house and a new oven installed.
Business Response
Date: 05/02/2024
This file has been forwarded to our Executive Escalation department who will contact the customer who will work with the customer to reach a mutually agreeable settlement.
Customer Answer
Date: 06/02/2024

Complaint: ********

I am rejecting this response because it does not resolve our issue in a timely or professional manner.
Two technicians showed up February 2nd to repair the oven (this was the third attempt). It didn't work. We were told someone from Bosch would be in touch. We waited and heard from no one. At the end of the day on February 5th, we called Bosch ourselves. They weren't sure what to do. We are in touch again with Bosch today and continue to get the runaround. Bosch says they have no stock of our particular wall oven in their warehouse and want to issue a credit and will send an email with the credit in the "next week". We would have to arrange delivery and installation. This is almost laughable. The store we bought the oven from has stock (******** ********* *****) but told Bosch they won't take a Bosch credit.
I want a new oven installed as soon as possible and I want a REFUND for the cost of the oven. I do not want to be involved in arranging installation, removal of the old oven or dealing with store credits. We are two working professionals with a young family and have spend an incredible amount of time on the phone chasing Bosch, sending emails to Bosch (to no avail) and we have spend waiting hours for Bosch repair people. Looking at today alone, my husband has spend an hour and a half on the phone with Bosch. This process is ludicrous.
I want to remind Bosch that we used this oven ONCE and it broke - one week before Christmas. We are now going on nearly two months without a working oven. So to be clear, I want a refund for the oven and a new one installed.

Sincerely,

****** ********
Business Response
Date: 29/02/2024
We are in conversation with the customer and working towards a mutually agreeable resolution
Customer Answer
Date: 29/02/2024

Complaint: ********

I am rejecting this response because:
We have asked Bosch to refund us for the cost of the oven - a request they have never acknowledged. We requested this refund because of the unprofessional, disrespectful and incredible waste of our time and energy.
We spent a total of nine weeks without a working oven. It was finally replaced last week - February 23rd. To remind Bosch of the details, here is a timeline of events:
December 18th, 2023: We used our brand new Bosch oven for the first time. The unit was purchased from the ******** ********* ***** (unit **********) and installed in our brand new kitchen not long before its first use.

December 19th, 2023: The oven showed an error code. We called Bosch and were told to flip the breaker, which did nothing. Bosch agrees to send a technician.

December 21st, 2023: After waiting all day, a technician arrives at 3:30pm. He tells us the oven needs a new motherboard, but it is on backorder. We call Bosch repeatedly to try to find another solution, but none is offered. We go through the holidays without an oven.

Week of January 1st. We call and email Bosch to find out what is going on, to no avail.

Week of January 8th: We call Bosch repeatedly asking for updates. We learn they have the part to repair the oven, but can't schedule a technician until ten days later - the 18th.

January 18th: The technician tries to repair the oven but it doesn't work. We call Bosch repeatedly, to no avail. We make it clear we would like a new oven.

February 2nd: Bosch sends two technicians to try to fix the oven. Again, it doesn't work. We call Bosch again to find out next steps and we are told someone will call us Monday, February 5th. In the meantime, we file a complaint with the Better Business Bureau.

February 5th: We waited all day to hear from Bosch. No one called. We call at the end of the day and no one seems to know what to do.

February 6th: Bosch offers to replace the oven. However, we must arrange the installation and disposal of the oven. The agreement states that if any damage occurs to our brand new kitchen, Bosch is not responsible. Over the next two weeks we go back and forth with Bosch repeatedly trying to make arrangments for the oven (there were issues at every turn - with stock, with delivery dates etc)
February 7th: In frustration, I find the email address of a senior exec at Bosch and email him directly. I lay out our ongoing problems with Bosch and request a reimbursement for the cost of the oven (along with a replacement oven asap). He says he will escalate our complaint.
February 23rd: The new oven was finally installed. We arranged the installation and are awaiting reimbursement for that cost.

Can you imagine how angry and frustrated we are? I want to reiterate that we used this oven once, and were without an oven for nine weeks - including over the Christmas holidays.

Call logs on our phones show we have called Bosch at least 12 times. Time spent on the phone is at least four hours. Plus we have spent at least 12 hours total waiting for technicians/deliveries to show up (four appointments, each with three hour windows). At minimum we're looking at a likely total of at least 16 HOURS dealing with or waiting for Bosch employees or associates.

We are working professionals with a young family. Our time and energy has been squandered by Bosch. While we finally - at long last - have an oven as of February 23rd, I want Bosch to reimburse us the cost of the oven as recognition that they left us without an oven for over two months and have been incredibly disrespectful of our time (at least 16 hours of it) and handled everything in a very slow, plodding manner. I have made this request repeatedly and it has yet to be acknowledged.

Sincerely,

****** ********
Initial Complaint
Date:21/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought our Dishwasher in November 2022 received it in December 2022. In October 2023, I contacted Bosch about a problem with my dishwasher, the dishwasher was not finishing it’s cycle and showed E:19 (error:19). The company told me that it was under warranty and a servicer would come fix it. Servicer never came. I called back, told me they would send a different servicer and if he wouldn’t come they would replace my dishwasher since it was still under warranty. Fast forward to now, my dishwasher is still not fixed or replaced, I’ve called the company about 20 times since October and they only give me broken promises that a “servicer” will come. The last time I called last week, I said I wanted to talk to the manager and file a complaint, they told me that the manager would call me at the end of the week. Never got a call, but I got an email from Bosch saying that I shouldn’t call again and they found a servicer and that servicer would call me when they can come. In that email, there’s no name of the servicer on it or even a phone number to call.
Business Response
Date: 02/02/2024
Customers concerns have been relayed to the customer service manager. They can expect a response next week.
Initial Complaint
Date:15/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dish washer on May 30, 2023. The dishwasher is not operational since December 15,2023. I have called Bosch since Dec 18, 2023 and they have yet to honor the 1 year warranty. They did not even have a technician look at the dishwasher yet. They keep telling me that there is a delay because of the holiday. We are 5 weeks later and every time I call I get a different excuse.
Business Response
Date: 16/01/2024
After a thorough review of this customers complaint our Executive Escalation department has approved a dealer credit. Customer has been notified.
Customer Answer
Date: 17/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****

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Bosch Canada is NOT a BBB Accredited Business.