Reviews
1 Customer Reviews
Review from Steven R
1 star19/07/2023
Bought their Metal Gazebo on sale for $1,694.00 tax incl. Turns out that's their price for this product most of the time. Now I need a replacement Mosquito Screen. Cost for screen by it's self is. $519.99. for a 10 X 12 ft. gazebo. I checked with everyone else including ***** who is their competitor and makes the same screen that would fit on my gazebo. It sells for $265.00 almost half of what Piscine sells theirs for. I then went on the internet to ***** the company that makes the Gazebos for Piscine. Their screening is from $117.00 to $199.00. I would go directly to them. Except they don't sell to the public direct, the replacement screening.Now if I wish to replace my screen I have no choice but to pay 2Xs everyone elses price for the same Mosquito screening. Piscine has a monopoly on their products and can charge for their replacement parts, whatever they like. That's why they sell the main item cheaper, they get you on the replacement parts.Your better off buying from another company, where you will get better service and less ****** and not pay through the nose for parts that are half the price elsewhere.
Club Piscine Ottawa Response
21/07/2023
Hello ******, we confirm the reception of your comments. When shopping for outdoor products, it's important to compare products that are equivalent in quality. As you may know, different types of mosquito netting exist. For your gazebo, the net is made of high-grade textilene, a PVC-coated polyester fiber. As a result, it is more robust than your industry standard polyester netting included with most gazebos. Textilene is a more expensive product and has a more complex manufacturing process. The higher quality material is the reason for the higher price point. If you wish to purchase something other than the original netting, a standard mosquito netting could possibly fit as long as you confirm your measurement before ordering. If your existing mosquito netting is damaged, you could also look into repairing them to minimize cost.If you have any other questions or concerns, please feel free to reach out to *******************************
Customer Review Rating
Average of 1 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.