ComplaintsforCredit Bureau of Canada Collections

• Initial Complaint

  14/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Have been receiving harassing calls, texts and emails from Credit Bureau of Canada Collections for over 10 years. I have sent Cease letters, faxes and emails. Each time acknowledged and I'm assured they have corrected their record but then it all starts over again and again. I do not owe them money, I have never owed them money and I've tried to explain this again and again for over a decade. It's beyond unacceptable that a business is able to operate this way, not following the laws and rules around their conduct, and furthermore, without being proven that their claim is false. This is beyond out of line. ****** ****** ** ****** *********************** ***** ** * **** *** ***** ****** ** ******** *** ***** ********** ******* **** ******* *** ***** ** ** ********

  Business response

  15/08/2023

  
  
  Ms. ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ****** *******
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Ms. *******, we thank her for taking the time to write to us.  The nature of our calls in this instance is regarding two (2) accounts that have been recently sent to us by our Client, ***** * **** *****.  Our records show the same demographic information as in your complaint therefore, we are attempting to contact Ms. ******* in order to resolve these outstanding obligations.
  
  We encourage Ms. ******* to call our office at the number left in our communications to her so we can reach an amicable resolution.
  
  Regards,
  
  
  Mr. ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****
  

  Customer response

  15/08/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I do not have any outstanding debts to **** *****, nor have I had any deals with **** ***** or their subsidiary in 10+ years. This contact has been dealt with numerous times before dating back over 10 years.

  **** ***** *** ** ****** **** ** *** **** ****** ** * ***** ****** ******* **** ***** ******** ******** ** ********* ** ***** **** * ****** **** ***** ********** **** ********* ***** ** * *** *** **** ** ******* **** *****.

  I do not in any way accept any "debt" owing and DO NOT have a balancing owing to them or otherwise. As stated numerous times over the last 10+ years.

  I also sent a Cease and Desist in 2017 for this same reason which has since been ignored.

  Sincerely,
  
  ****** *******

  Business response

  16/08/2023

  We will comply with Ms. ********* cease and desist request.

  Customer response

  23/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and the wrongful communication with me and find that this resolution is satisfactory to me. Thanks for your help.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  14/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I’m not liable for this dept with ** ******** ****** ******.I do not have a contract with Credit Bureau of Canada Collections. They did not provide me with the original contract as I requested.

  I spoke to them over the phone when they contacted me and don’t have msg written document about it! As far as I know this money i owe to ***** ****** ******** because when I came to Canada not long after I felt sick and went to the ******** without any document and was waiting for my health card to arrive! The lady told me they will send a bill out and when I receive it show them my health card and it should be waved because I’m covered for ****.
  After a while a start receiving calls from the collection agency . I went back to the ******** and they told me I’ll have to solve it with the collections agency!! But the only way they said is to pay them. And I can’t really afford it. Plus i have a health card ! 
  * **** * ******* ** ** ****** **** *** ***** **** ** ****** **** ****** ***. Thank you! I hope it will explain everything

   

  Business response

  21/08/2023

  ****** ****** *** **** *** ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ***** ******
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by ***** ******, we thank them for taking the time to write to us. We are authorized Agents working on behalf of *** ******* ****** ******.  Although we are present carriers of these accounts, we are not provided any supporting documents due to the confidentiality of the health matter.  We can only instruct you to return to the ******** should you require any supporting documents.
  
  In your “additional information”, you stated the ******** advised you to deal directly with us, which gives us the impression you may not have had coverage at the time.  You also stated a ******** Representative advised you these would be satisfied by ******* ****** ********* **** (****), you would need to provide proof you had Insurance coverage when you received your treatment.
  
  Once this proof has been provided to the ********, they will cancel the charge specifically to you and will charge ******* ****** ********* accordingly.  Once these have been resolved, we would agree to remove the items from your Credit Report.  We encourage you to speak with the ******** again.
  
  Regards,
  
  Mr. ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****
  

  Customer response

  21/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********! I will go to the ******** again and try to resolve this with them! If I can’t I will contact you again! Hopefully I’ll have no issues this time! Thank you!!! 
  

• Initial Complaint

  04/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with ******** (************ ***).

  Business response

  15/08/2023

  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Mr. *******, we thank him for taking the time to write to us. We can confirm the item that appeared on Mr. *******’s credit report was placed there in error and we have initiated the removal of this item effective this date.
  
  Please allow seven (7) days to have this change reflected on your credit bureau.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  800.256.8964 ext. ****

  Customer response

  20/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Eduardo D. *******

• Initial Complaint

  02/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been received the phone call from you asking someone I don't know. Saying this person owe money. Phone message left on my mailbox also have reference number and ext. to call. I believe there is a mistake on phone number. Please remove my phone number from calling listing. Thanks

  Business response

  03/08/2023

  
  
  Ms. ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: *** ***
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by *** ***, we thank them for taking the time to write to us.  The telephone number (ending in ****) provided in ***** complaint is not in our database, nor have we attempted to call that telephone number.
  
  Please provide us with the telephone number we are dialing.  It would be of great assistance if *** can also provide the “reference number”.  Once received, the number will be deleted from our database.  Please accept our apologies in advance for any inconvenience these calls may have caused.
  
  Regards,
  
  Mr. ******* ****** 
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

• Initial Complaint

  28/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've been getting calls from the 'Credit Bureau of Canada' that have been flagged as '****.' They left a message instructing me to get in touch with them. After blocking their number, they resorted to sending me text messages instead. They provided a file# ********. Their phone number showing is 1-************. Their text came from *****. After conducting an online search, it seems that this phone number belongs to a company that habitually calls individuals who do not owe any money. Since I personally have no debts with anyone and haven't received any written or electronic correspondence concerning such matters, I have chosen to disregard these calls. But they are really annoying me since they are able to - and do - leave automated messages on my voicemail even though the number is blocked. (if they weren't using automated calling, a real person could tell from my voicemail message that I am definitely NOT the person they are looking for!) The text message indicated the were attempting to contact someone with a masculine name (I am female), I have no idea who this person is. ***** ***** ********!

  Business response

  31/07/2023

  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Ms. ***** *******, we thank her for taking the time to write to us.  We can confirm the telephone number listed in the complaint has been located and removed from our database.  No further calls will be made to that number regarding this matter. 
  
  We apologize for any inconvenience these calls may have caused; we consider the matter closed.
  
  Regards,
  

  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ **** ****

  Customer response

  31/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  28/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was assigned a new mobile number ************ by ****** **** on Sept 26, 2022 - apparently this number previously belonged to an **** *****. Canada Credit Bureau has been calling this line constantly and I want it to stop now. I am not **** *****, nor do I know an **** *****. The reference numbers they have left are *********** and *********  * ** ********* ** ****** ****** ********** ********** Thank you

  Business response

  31/07/2023

  
  
  Ms. ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ****** ********
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Mr. ****** ********, we thank him for taking the time to write to us. We can confirm the telephone number listed in the complaint has been located and removed from our database.  No further calls will be made to that number regarding this matter. 
  
  We apologize for any inconvenience these calls may have caused; we consider the matter closed.
  
  Regards,
  
  Mr. ******* ****** 
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

• Initial Complaint

  28/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is contacting myself and wife about an uncollected debt that doesn't exist. They need to stop the phone calls immediately or the local police department will be contacted for *****. They call daily and there is no issue to be calling about. I have no past debt to be collected, I have a clean credit report.

  Business response

  31/07/2023

  
  
  Re: ****** ******
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Mr. ****** ******, we thank him for taking the time to write to us.  The telephone number Mr. ****** provided in his correspondence is not in our database therefore, no calls have been made to this number. With that said, we have made attempts to contact Mr. ****** regarding an unresolved business matter involving one of our Client’s, “***** * **** *****”.  The address and telephone number we have on file does not match the information provided by Mr. ****** in his correspondence.
  
  We ask Mr. ****** to provide further details of the telephone number we are dialling.  In addition, we ask him to also provide his date of birth, which will assist us in determining if we have reached the right party.
  
  Once received, we can have the wrong telephone number removed from our database.
  
  We await Mr. ******** response.
  Regards,
  
  Mr. ******* ****** 
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer response

  02/08/2023

  I'm not owing money, I want all forms of contact halted. This will be considered harassment if they continue their attempts to reach me through another party. Again, if this continues I will contact the local authorities. They will not be getting my personal information and no more correspondence from this point going forward..

  Business response

  03/08/2023

  We will do our best to prevent any further calls to Mr. ****** regarding this matter however, we can not be held responsible if Mr. ****** does not provide the telephone number we are calling. 

  Customer response

  03/08/2023

  
  Complaint: ********
  
  I am rejecting this response because: No phone calls to any party, I do not owe any money. ****** ** *** **** ***** **** ** * ***** **** ** ** ***** *** *********** ******** *** *** ** *** ******* **** ***** **** ***** *********** ******** *** ******** 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  17/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This business keeps leaving voice messages on my phone. They do this at least twice a week. Sometimes they send me text messages. They keep asking for someone who isn't me. This has been going on for so many months already. They are doing this to so many other people as well. When I call them to tell them to stop calling me, they are very rude and they keep asking me for my personal information. When I refuse to give them personal information, they hang up the phone. However, they STILL continue to call me and leave voice messages. I've tried resolving this issue with them many times, but they don't listen and still continue call me. So, I need your help to get this business to stop calling me. That's all I want, for them to stop calling. Thank you.

  Business response

  24/07/2023

  
  *** ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ***** ******
  Your File # ********
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Ms. ***** ******, we thank her for taking the time to write to us.  We apologize for the trouble you experienced when calling into our contact centre.  The questions being asked by our Agent are standard procedure for the purpose of verifying the inbound callers identity however, in this case, they did not recognize that you were calling to have your telephone number removed.
  
  In order for us to stop calling and texting you, can you please provide the telephone number we are calling?  The telephone number provided in Ms. ******** complaint is incomplete.  Once received, we will have it removed from our database and to ensure no further calls will be made to Ms. ******, this number will be added to our National Do Not Call list.
  
  We await Ms. ******’* response.
  Regards,
  
  Mr. ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****

  Customer response

  24/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. My phone number that Credit Bureau of Canada Collections keeps calling and texting is 
  **** *** *****. Please put this number on your Do Not Call List. Thank you.
  Sincerely,
  
  ***** ****** 

• Initial Complaint

  14/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The company repeatedly calls and texts demanding immediate responses from **** * *****. That is not me. I have had this phone number in excess of 15 years. The company does not update their information and persists to call and text when I have reported this ********** data several times. They have also informed me that I can not update the data because I am not the person they are looking for. It is harassment and I have no other avenue as CCBC is unwilling to resolve this issue.

  Business response

  14/07/2023

  
  
  *** ****** *
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: **** ******
  Your File # ********
  
  
  Dear *******
  
  We acknowledge receipt of the complaint lodged by Mr. **** ******, we thank him for taking the time to write to us.  We can confirm the telephone number listed in the complaint has been located and removed from our database.  No further calls will be made to that number regarding this matter. 
  
  We apologize for any inconvenience these calls may have caused; we consider the matter closed.
  
  Regards,
  
  Mr. ******* ******
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  ************ ext. ****
  

  Customer response

  15/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  29/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business calls almost daily is not available by phone when calling the number in the voicemail. They have been contacted by email explaining that we have no business with them nor any debts waiting to be collected and to cease and desist the phone calls, with no success.

  Business response

  29/06/2023

  
  We acknowledge receipt of the complaint lodged by ****** ********, we thank him for taking the time to write us.
  
  We have completed our initial search for any information pertaining to ****** ******** and we have been unsuccessful in locating any information pertaining to him.  By chance, does Mr. ********, have an other information or account number which can simplify our search?
  
  While we wait for this additional information to be  provided and as a precaution, the telephone number (************) provided in the initial correspondence has been placed on our Do Not Call list so no further attempts will be made to this number during our investigation.
  
  If there is any correspondence we may have sent to Mr. ********, we ask that he provides the information to us as soon as possible.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Privacy Officer
  Credit Bureau of Canada Collections  
  800.256.8964 ext. ****
  

  Customer response

  10/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The previous business name is *********! and the phone number is ************. I don't have an account number because I have no idea who or what they are looking for, only that they call weekly. 

  Whomever you are attempting to collect money from is not at this phone number or address. The business sale was an equipment only sale in 2021 and the previous tenants moved back to Alberta. Any money they owed is strictly their concern and we should not be contacted again. 
  
  Sincerely,
  
  ****** ********

  Business response

  14/07/2023

  No further calls will be made to this number.  

  Customer response

  27/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: they replied on the 19th of July that there would be no more phone calls and yet I have been receiving the calls daily everyday this week. 

  
  
  Sincerely,
  
  ****** ********

  Business response

  03/08/2023

  Our apologies for the over-sight.  The telephone number has now been removed from our database.  No further calls will be made to this number.

  Mr. Stephen M.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩