ComplaintsforCredit Bureau of Canada Collections

Collections Agencies

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Customer Complaint:

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Complaint Details

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Initial Complaint
29/06/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business calls almost daily is not available by phone when calling the number in the voicemail. They have been contacted by email explaining that we have no business with them nor any debts waiting to be collected and to cease and desist the phone calls, with no success.
Business response
29/06/2023

We acknowledge receipt of the complaint lodged by ****** ********, we thank him for taking the time to write us.

We have completed our initial search for any information pertaining to ****** ******** and we have been unsuccessful in locating any information pertaining to him. By chance, does Mr. ********, have an other information or account number which can simplify our search?

While we wait for this additional information to be provided and as a precaution, the telephone number (************) provided in the initial correspondence has been placed on our Do Not Call list so no further attempts will be made to this number during our investigation.

If there is any correspondence we may have sent to Mr. ********, we ask that he provides the information to us as soon as possible.

Regards,

Mr. Stephen M.
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
800.256.8964 ext. ****
Customer response
10/07/2023

Complaint: ********

I am rejecting this response because:
The previous business name is *********! and the phone number is ************. I don't have an account number because I have no idea who or what they are looking for, only that they call weekly.
Whomever you are attempting to collect money from is not at this phone number or address. The business sale was an equipment only sale in 2021 and the previous tenants moved back to Alberta. Any money they owed is strictly their concern and we should not be contacted again.

Sincerely,

****** ********
Business response
14/07/2023
No further calls will be made to this number.
Customer response
27/07/2023

Complaint: ********

I am rejecting this response because: they replied on the 19th of July that there would be no more phone calls and yet I have been receiving the calls daily everyday this week.

Sincerely,

****** ********
Business response
03/08/2023
Our apologies for the over-sight. The telephone number has now been removed from our database. No further calls will be made to this number.
Mr. Stephen M.
Initial Complaint
27/06/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased an ****** ** **** and got a loan through ********* ******. When I purchased the phone, I went into a 24 month payment plan. I provided a pre-authorized debit information to ********* and the first 4 months deductions of $58.29 were made successfully from November 4 2022 to February 4 2023. In March 2023, I saw a text messages that payment for March 4 declined. I’ve always had sufficient funds in my debit card so I was surprised that ********* didn’t deduct the monthly funds. Upon seeing that message, I quickly initiated 3 months payments of $174 using my debit card to ensure I pay the outstanding bill for March 2023 and the upcoming months but a day after the transaction was made, I got a text message that payment was declined. Since April, I attempted to initiate calls to ********* call center. I will be on the call for over an hour and nobody will attend to me. Yesterday June 22, I received an email from the credit bureau of Canada collections informing me that I should reach out to them. When I called, they informed me that I had been sent to collections by *********. Infact I was surprised because I didn’t have any communications from ********* giving me options to pay the 3 months missed payment. Upon confirming the missed payments I decided to pay the full contract amount for the remaining months tho I missed 3 monthly deductions based on mistake of the creditor. I’ve always paid all my credit card. I feel unfairly treated given that my numerous calls to ********* customer services but never reached them to rectify payment. I even modified my payment method on my online ********* account but the payment kept failing. The CB collections customer rep mentioned that if I paid everything in full, my account will be closed and not reported on my credit. I called on June 23 to confirm payment and to ask if my account will be reported they hanged up the call. Details ******* ******** ********** CB reference #********
Business response
29/06/2023

*** ****** *
Complaint Administrator
Better Business Bureau
Kitchener, Ontario

Re: ******* ********
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by *** ********, we thank him for taking the time to write us. We can confirm the ********* account ******* has made reference to in his complaint has indeed been paid in full. This account is now closed. In addition, we can assure him we have not reported this account to the Credit Reporting Agencies.

We consider this matter closed.

Regards,

*** ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Customer response
29/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
19/06/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Credit report claims I have missed payments ** ***** since March. There have been a fee times wherein I did not have the money in my account when the payment went through, however there have been months wherein the payment did go through. On tbe report however it states the payment hasn't. For example I had the correct amount for June's bill which was withdrawn, however the credit report states otherwise.
Business response
20/06/2023

*** ****** *
Complaint Administrator
Better Business Bureau
Kitchener, Ontario

Re: ***** ****
Your File # ********

Dear ******:

The correspondence from *** **** does not appear to be related to our organization. We are a privately owned Collection Agency with no affiliation with the ****** ********* ******** ** ******. We conducted a preliminary search and have found no information pertaining to *** **** in our database.

We encourage *** **** to contact either ******* ****** or **********.

Regards,

*** ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Initial Complaint
15/06/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I receive non-stop automated messages daily regarding a “business matter” and reference number included. I don’t believe I’ve received any formal letter regarding a debt, and am worried about my credit score being affected. I do not want to answer a phone call without a formal letter, especially if there is no written proof of an amount owed or company associated to the so called debt. Seems very ******.
Business response
16/06/2023

*** ****** *
Complaint Administrator
Better Business Bureau
Kitchener, Ontario

Re: ******* **** ****
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by *** **** ****, we thank her for taking the time to write us. The nature of our calls are in regards to an unresolved business matter with ******* ******* **********. Our records indicate *** **** **** is aware of this obligation as we have spoken with her in the past about this. We have also received partial payments from *** **** **** in relation to this obligation.

Please **** ******** a letter which outlines the current status of this account and we encourage *** **** **** to contact our office at the number provided in this notice so we can amicably resolve this matter.

Regards,

*** ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Initial Complaint
13/06/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My Mom has been getting calls and texts constantly from this collection agency supposedly about my debt. I have not been notified that I owe anybody anything and do not understand why she is being harassed and not me. It has been happening for weeks now.
Business response
14/06/2023

*** ****** *
Complaint Administrator
Better Business Bureau
Kitchener, Ontario

Re: ***** ******
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by ***** ******* we thank him for taking the time to write us. The nature of our calls were in regards to an unresolved business matter and this was the telephone that was provided to us by our Client, ************ ***** ****. We see ***** has spoken with a member of our Team and the business matter has since been resolved therefore, no further calls will be made to this number regarding this matter.

We apologize for any inconvenience these calls may have been, we thank Grady for his cooperation.

Regards,

*** ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Initial Complaint
12/06/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Credit Bureau of Canada Collections continues to call my place of employment regarding a collection matter for a third party. I have asked them to no longer contact me at my place of employment and they continue to call. I have no contract with them and have never signed any documentation allowing them to contact my place of employment.
Business response
12/06/2023

*** ****** *
Complaint Administrator
Better Business Bureau
Kitchener, Ontario

Re: ***** *******
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by *** *******, we thank her for taking the time to write us. *** ******* also contacted us directly through e-mail on Friday, June 9th, and a response sent confirming this was done in error and the telephone number has been removed from our database. As a precaution, it was also added to our Do Not Call list.

We are authorized Agents working on behalf of ** ****, who have asked us to contact *** ******* regarding an unresolved business matter. We ask *** ******* to provide us with a phone number where we can contact her. This is an urgent matter requiring her immediate attention.

We apologize for any inconvenience these calls may have caused; this will not be repeated. We are however, awaiting further contact information.

Regards,

*** ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Initial Complaint
08/06/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I just got a call from the 'Credit Bureau of Canada' which was detected as a 'spam' call, with a message saying that I had to contact them. There was a reference number but I didn't have a pen on me when I got the message. Their number showing is 1-866-817-1294. I looked this phone number up online and apparently, this is a place that makes a practice of calling people who owe no money. Since I don't owe any money to anyone and haven't received any paper mail or emails in this regard, *** ******** **** ** * *****
Business response
12/06/2023
Monday June 12, 2023

Dear ******:

We acknowledge receipt of the complaint lodged by Ms. *********, we thank her for taking the time to write us. We can confirm the telephone number listed in the complaint has been located and removed from our database.
No further calls will be made to that number regarding this matter. We apologize for any inconvenience these calls may have caused; we consider the matter closed.
Regards,

Mr. Stephen M.
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
800.256.8964 ext. ****

Customer response
12/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *********
Initial Complaint
07/06/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company calls me almost daily, despite attempts to reach them and tell them they have the wrong number. I get the same robo voice memo every time they call. Attempts to reach the company have proved futile. They are a nuisance.
Business response
12/06/2023

*** ****** *
Complaint Administrator
Better Business Bureau
Kitchener, Ontario

Re: ******* ******
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by *** ******; we thank her for taking the time to write us. We are authorized Agents working on behalf of ******* *****, who have asked us to contact *** ****** in relation to an unresolved business matter with them. We can confirm the telephone number listed in the complaint is the same number provided to us by ******* *****, with the service address of ******** **. in Toronto.

We will comply with *** ******’* request to cease call activity to this telephone number however, we encourage her to contact our office to resolve this matter. If *** ****** has never resided at this address, please let us know.

Regards,

*** ******* ******
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ ext. ****
Initial Complaint
07/06/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Credit Bureau of Canada Collections is calling my phone number (************) repeatedly, asking for "***** *******" (I am unsure of the last name spelling). I do not know anyone by that name. Credit Bureau of Canada Collections must stop calling my phone number, and must remove my phone number from their system, immediately. Also, Credit Bureau of Canada Collections must not share my phone number with another party.
Business response
07/06/2023
Wednesday June 7, 2023
Dear ******:

We acknowledge receipt of the complaint lodged by Ms. ******; we thank her for taking the time to write us. We can confirm the telephone number listed in the complaint has been removed from our database so no further calls will be made to that number regarding this matter. As an added precaution, we have added this number to our National Do Not Call List.

We can also assure Ms. ****** this number will not be shared with any third party.

We apologize for any inconvenience these calls may have caused; we consider the matter closed.

Regards,

Mr. Stephen M.
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
800.256.8964 ext. ****
Customer response
07/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
02/06/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They are calling multiple times per week for the previous owner of my phone number. I have had this phone number since at October of 2022 when it was reassigned to me. When I call to speak to someone, I’m only ever given the option to leave a voicemail. I’ve done so twice, notifying them that this is no longer the correct number for their file. I have requested that these calls cease but they continue. They are calling ************ The file number they quote is ******** The intended recipient name is ******* ******* Thanks much
Business response
02/06/2023
Friday June 2, 2023

Re: ***** ****
Your File # ********

Dear ******:

We acknowledge receipt of the complaint lodged by Mr. ****, we thank him for taking the time to write us. We can confirm the telephone number listed in the complaint has been located and removed from our database. No further calls will be made to that number regarding this matter.

We apologize for any inconvenience these calls may have caused; we consider the matter closed.

Regards,

Mr. Stephen M.
SVP of Compliance / Privacy Officer
Credit Bureau of Canada Collections
************ **** ****
Customer response
02/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

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