ComplaintsforCrown Crest Capital

• Initial Complaint

  13/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On March 11, 2024, at around 11 am, i happened to call CROWN CREST CAPITAL for hot water service problem. When i was making a request to provide service, the lady started the conversation about providing me my banking information to them. She said that Crown Crest bills with ********, but this service is going to end and ******** will not bill for Crown crest anymore. I said that is fine i will start to pay Crown crest once i start receiving the bills from you. But she said no i have to give my BANKING INFO or My CREDIT CARD info for auto payment, and keep insisting me about giving the information. I refused it . At 3pm , March 11 i again received the call from Crown Crest and another lady after confirming my name and address stated the same conversation to give my Banking information or credit card info for the billing. When i refused she said that the matter can go to the collection agency and late payment will be charged. I said to her that matter will go to collecting agency if i do not pay or if i pay late. Since last many years i have never defaulted on the payment why the matter will go to collection agency. Itold her you are trying yo intemidate me and tjreatning with such claims and words, and trying to get my banking info, that i am not comfortable to give. I also told her that once your company separate from ******** send me a copy of the bill either in mail or via email and i will make the payment. She said no you have to give banking info we dont have a Bank set up for payment. My question is why they are so keen to get my banking info and my credit card info. Why do they can't accept cheque or the payment at the bank branch. Why they are harrasing and threating the customer for the payment even there is no default on any payment and threatning to go to collection agencies. i pay around $ 58/mo. including taxes. I am sending the ******** bill, on page 3 there are charges for Crown Crest in the amount of $58.34 which was paid with ******** bill.

  Business response

  20/03/2024

  Hi ******,
  
  Thank you for sharing your concern, I'm sorry that you had this experience. 
  
  The message should have been that: ******** are ending their open billing program for all companies, meaning that soon, we will no longer be able to bill you through ********. With that, we are asking you to please switch to an alternative available payment option as soon as possible as we would like to avoid a situation where ******** stops collecting your monthly payment, you haven't established a new payment method with us, and your account falls past due.
  
  If our representatives conversation with you deviated from the above, you have my sincere apologies for that. 

  Currently we do not extend the option of paying by cheque or as a payee, but I do hope that we can make those payment options available in the future. 
  
  Please let me know if you have any questions. 
  
  Warm regards,
  Emmet B.
  Director, Office of the President. 

  Customer response

  20/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  Hello Emmet B.,

  Thanks you for your response. Hope you are doing well and keeping safe.
  I do not agree with your statement where you says that “ your account falls past due”.  Please see ******** * ***** ***** ***** that the payment was made on time, without any delay or issues, and supported by the bank statement ******** for the month of March, 2024. The payment was made on march 4, 2024 and the full blown dispute and harassment started on March 11, 2024, though I was receiving the phone calls and emails about releasing my banking information since last few months.
  I have a simple request I don’t feel comfortable to release my banking info for PRE AUTHORIZED PAYMENT. Moving forward,  I request to you, that once you have started sending the separate bills, please inform what other options available for the payment, as you said payment option by cheque is not available than what about others, e.g. paying at the branch, or credit card or through ***** ****** or through *** ***. I don’t think that PRE AUTHORIZED PAYMENT is the only option. Customers cannot be forced to release their banking information, and threats that they will be reported to collection agencies, as your agents are making it.
  
  Thanks for your time.
  Kindest Regards,
  ****** ****
  **********

   

  Business response

  01/04/2024

  Hi ******, 
  
  Thank you. 
  
  While we are asking that all customers sign up for our pre authorized payment option, we will issue you with a monthly invoice and will accept your monthly over the phone credit card payment. I hope that we will also have additional payment options available in the near future. 
  
  Please let me know if you have any questions. 
  
  Warm regards,
  Emmet. 

  Customer response

  09/04/2024

  
  Better Business Bureau:
  Hello Emmet
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Only with the condition that my credit card WILL NOT BE CHARGED RECURRENTLY WITHOUT MY PERMISSION for the payment. and as said in the response by Crown crest capital rep. that," I hope that we will also have additional payment options available in the near future". I would like to see other options available sooner rather than later. Big company like CROWN CREST does not have other option of payment available, other than getting the customer banking info and credit info does not make sense, and harassing customer for over several months, to obtain the customer banking info and credit card info.
  
  Thanks,
  
  ****** ****

  April 9, 2024
  

• Initial Complaint

  16/11/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I've consistently been calling crown crest capital since they took over my hot water tank and I'm not getting a hold of any company representative..I've been asking for a contract for sometime now from the previous companies and somehow it disappeared and no one can help me. The company has changed over 3 times and I don't want to rent my hot water tank and I've not signed any contract with neither of them.. I would like to get rid of this tank and put my own unless crown crest can provide me with the current contract in place if there is one.. Thanks ******* *********

  Business response

  24/11/2022

  Hi *********, 
  
  There technically is no signed agreement, however, the builder of the home entered into an agreement for the water heater, and at the time of purchase, the water heater was not included in the purchase price and the servce/lease agreement was assumed. Do you require a copy of the term and conditions?
  
  Warm regards,
  Emmet ******
  Office of the President. 

  Customer response

  25/11/2022

  I would like a copy of the device agreement .

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