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Business Profile

Ecommerce

Shopify Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Reviews

Customer Review Ratings

1.01

Average of 203 Customer Reviews

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Review Details

  • Cora S

    Date: 25/10/2022

    This place is absolutly ridiculous. So I started a new store got my merchandise, started marketing myself and got my first sale. Shortly after that, I got an email my store was being closed and that the buyer was disputing the charges. So the bank sent me a response form, I responded and then I won the dispute. So they had to return the money to me, that they had already taken. And they said it would be paid out to me by the next pay period. I had it set to pay daily so I waited like a week. Then still hadn't recieved anything on my Shopify card, so I contacted support. The first agent I spoke with told me it'd be 24 hours before I recieved my payout. So I waited 1 day and still wasn't on there. So I have contacted support at least 2 times a week for the past 5 weeks! And still haven't recieved nothing.... They keep telling me they had to escalate this to specialists and wait for an email from them and still haven't heard nothing, haven't recieved nothing. I have complained and asked to talk to the specialist they can't forward my call to them! I think I am getting ripped off. I am getting more and more irritated the more I think about it...

    Shopify Inc.

    Date: 27/10/2022

    Hello ****,My name is *** and Im a Support Lead at Shopify.Thank you for taking the time to complete this review. It does indeed sound like youve had a very frustrating time. I shall be reviewing your store to determine what has occurred. Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this review with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. Warm Regards Jef - Shopify Support Lead

  • Dz D

    Date: 25/09/2022

    Worst experience ever, Shopify has charged me for 6+ months for something they said would be cancelled a long time ago. It's all a scheme to con customers into paying for services the customer said repeatedly they DO NOT NEED! How horrible to pocket money like this! And on top of that when I reached out to customer services months ago they said they will refund me the money AND they promised my subscription will be cancelled. I trusted these incompetent customer service reps and believed they would take care of it. Months go by and I notice they NEVER cancelled my service when they clearly said they will take care of this. I do not have the useless time and patience to look through emails for proof, this is not my job! I am filing a complaint against shopify so other customers can be warned. When ****** this exact question there are hundreds of similar complaints against shopify. The entire experience has been aggravating! Such a dishonest company! And they have hired representatives who will say anything to keep the customers getting conned.

    Shopify Inc.

    Date: 29/09/2022

    Hello Dr ******** name is *** and Im a Support Lead at Shopify.Thank you for sending this review through to us. Reading what youve gone through it does appear we have certainly not provided a wonderful experience for you which is upsetting to see. I shall be reviewing your store to determine what has occurred and what action we can take. Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this complaint ******************** with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. Warm Regards Jef - Shopify Support Lead

  • Daniel J

    Date: 21/09/2022

    Sounds like this is a common theme with Shopify. I have sold over $12,500 worth of goods to people I work with at my company. All have either been delivered or shipped with tracking numbers in their orders. I have been in touch with Shopify since I made my first sale asking when my funds will be available so that I can pay off my credit card charges for the items I have had shipped. For a month, the standard answer is we will escalate this, but nobody ever will give me an answer of when my funds will be available. I have provided all documentation and answers/links to questions asked and every single time I call the only answer I get is we will escalate this to the highest priority. Doesnt help that I never get an answer to when I will be able to pay for the expenses incurred for the merchandise I have fulfilled. Horrible service. Use any other platform.

    Shopify Inc.

    Date: 23/09/2022

    Hi ******,My name is ****** and Im a Support Lead here at Shopify.Thank you for taking the time to lodge this review with BBB. Im sorry we were not able to resolve your issues within our normal Support channels and I will look into how we can improve for future conversations. Due to the public nature of the BBB I am unable to discuss account specific details here. I will email you directly to the address you have provided on this review so we can discuss this in more detail.Warm regards,****** | Shopify Support Lead

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