Complaints

This profile includes complaints for Bell Internet (Residential)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bell Internet (Residential)

  160 Elgin Street P.O. Box 70092 Ottawa, ON K2P 2M3

• 

  Bell Internet (Residential)

  160 Elgin Street, Room 1970 Ottawa, ON K1G 3J4

• 

  Bell Internet (Residential)

  1970-160 Elgin St Ottawa, ON K1G 3J4

• 

  Bell Internet (Residential)

  375 St Albert Rd St Albert, AB T8N 6R8

• 

  Bell Internet (Residential)

  PO Box 5480 Stn Terminal Vancouver, BC V6B 4B5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Number: ********* I am filing this complaint regarding a serious service issue that began on Friday, Nov 28. A Bell ********** was working on a new neighbours installation, and at that exact moment, my internet service was cut off. When I approached him, he denied causing the issue, gave incorrect explanations about my line, and was rude.When I contacted ****, I was told the ********** had done nothing wrong and that my modem had coincidentally failed. I was promised a replacement the next day, which never arrived. After long hold times, a dropped call, and contradictory information, I was later told the modem would take 57 business daysunacceptable as I rely on the internet for work and essential smart devices.Only after reaching a supervisor did anyone admit the real issue: the ********** had likely damaged my line. She blamed earlier misinformation on poor training.A different ********** repaired the issue today and confirmed:* The first ********** had cut my connection,* Had routed the entire row of houses through my line (incorrect and unsafe),* Should never have touched my connection at all,* Should have called the cabling department for the neighbours installation.He also advised me to warn future **********s not to touch my Bell box due to the poor work done. I am now very concerned that further work on the neighbours line could cause another outage. This incident caused significant disruption and forced us to use non-**************** to remain connected. I am requesting:1. Compensation for the service outage and additional data charges.2. A formal complaint and corrective action against the initial ********** for negligent work and unprofessional behaviour.3. Confirmation of retraining to prevent similar incidents.4. Assurance that future work on the neighbours line will not affect our service again.This has been a deeply frustrating and avoidable situation, and I expect **** to address it promptly.

  Business Response

  Date: 02/12/2025

  Dear ***** ****:

  Thank you for reaching out to us.

  I see your service is now working.

  For your time out of service the maximum credit is $20, I have applied this to your account and I trust that this resolves your issue.

  ****** *.

  Customer Answer

  Date: 02/12/2025

  Complaint: 24208428
  
  I am formally rejecting your proposed $20 compensation, as it is entirely inadequate given the extent of the service failures and inconvenience caused.
  I spent an inordinate amount of time calling your representatives, only to have the phone repeatedly disconnected. I dealt with a field technician who was both rude and dishonest about his mistake. While our service has now been restored, it came at the expense of our neighbors service, requiring additional technicians to resolve the issues. Each technician appeared unaware of prior visits or what had occurred, creating unnecessary confusion and delays. The result was that an entire row of customers was negatively impacted by your companys actions.
  In an effort to rectify the situation after my elderly neighbors service was disconnected, I also reached out through the chat feature on your website. Shockingly, the representative attempted to charge me a $75 call-out fee to correct a problem caused entirely by your technicians negligence. This is completely unacceptable.
  Your call center staff provided incorrect information that prolonged the outage. The initial problem was caused by a poorly trained field technician who, rather than correctly diagnosing and fixing the issue, disconnected an existing customers service (mine) to activate a new customer. This approach is unacceptable, lazy, and outrageous. A manager I spoke with later quickly recognized that the problem stemmed entirely from the technicians actions and had nothing to do with the modem, which call centre staff tried to blame. This caused additional delay as they arranged for a new modem to be mailed to us.
  The situation was further exacerbated by your unknowledgeable staff. Had we not repeatedly followed up ourselves, the issue would have continued, leaving us without service and without resolution even after a modem replacement (which still has not arrived).
  During this time, we were forced to rely on costly cellphone data for essential work, repeatedly retrieve Bell account information, and coordinate with our neighbors who were also affected. The compounded frustration, wasted time, and financial impact far exceed the $20 you offered.
  Given the scope of these failures, including technician errors, poor communication, and ongoing inconvenience, the proposed compensation is wholly insufficient. I request that **** reconsider and provide fair restitution that accurately reflects the disruption and costs caused by this series of service failures. 
  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 03/12/2025

  Dear ***** ****:

  
  Although we understand your dissatisfaction, ****** offer remains the same.

  Therefore your request of having further credit has been respectfully declined.

  ****** *. 

• Initial Complaint

  Date:20/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are 2 seniors and are having issues with our internet and wifi cutting in and out every few minutes. Bell technicians have said we need pair bonding but **** refuses to do it. We have 25 mbps and this is the lowest speed possible. We are paying good money for the last 4-5 months and we received credit for one month. Im willing to pay more for more speed but to no avail? We paid also for the Geek Squad to come over and they also said we have the lowest speed service. **** rented us 3 pods for 15 dollars a month but its not helping. This has been going on for the last 3-4 months. They told us to change providers but we dont have much of a choice. If they cant resolve the problem then they should reimburse us all our money for the last 4 months and let us out of the contract. As far as the pair bonding the two Bell technicians have said that ports are available and its an easy installation. My wife and I cannot use our TV or computer and even having our grandchildren over they cannot access the TV. Please help us. Thank you ***** and ******* *********

  Business Response

  Date: 21/11/2025

  ***** *********, 

  You case has been referred to our ************** team already and a technician is onsite today November 21 2025 to provide the pair bond technology.

  A member of the executive care team will contact you after the tech has completed his visit to ensure your services are working. 

  Anthony 

  Customer Answer

  Date: 28/11/2025

  Complaint: 24147305
  
  I am rejecting this response because the issue has not been resolved. I continue to have poor to nonexistent TV and internet service and am still being fully billed for service I am not receiving. The case manager, ***** has not responded to my emails in 3 days.

  Our speed drops down to 2-3 Mbps sporadically and the tv and internet go out constantly. We get no pleasure in watching tv or using the internet, just total frustration. 
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 28/11/2025

  Hello, 

  ***** the case manager from **** just called me and said that the emails I am sending her were not reaching her. She said they are still working on the problem so we will give them a few more days. 
  
  ***** Chimienti 
  

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been facing Bell Internet issues for over a month now the connection keeps dropping every few minutes. Ive called ********************* more than 7 times today, and still havent received a proper fix. One manager even spoke rudely and hung up on me mid-call.**** even sent a replacement modem, but the issue continues the internet disconnects every 5 minutes today. Every agent just runs basic checks, asks me to restart the router or reinsert the fiber cable, and then says, Its fixed. No one actually investigates the root cause.When I asked for a technician visit, they said its not their issue and that Id be charged $75 for tech support, which is completely unfair.And just tonight around 11 PM, the internet dropped again now Im being told its an outage in my street.Its beyond frustrating that Bell keeps closing cases without proper diagnosis. It honestly feels like theyre guessing in the dark.If you dont know the real issue, please dont pretend to fix it.This has been the worst customer service experience Ive ever had.Ive wasted my entire day talking to **** support instead of focusing on work.Thank you, ****, for turning reliable internet into a daily nightmare.@Bell @Bell_Support #BellCanada #BellInternet #CustomerService #BellSupport #InternetIssues

  Business Response

  Date: 07/10/2025

  On behalf of ***********, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concern.
  
  We have attempted to locate an account based on the information provided without success.  In order to assist, please kindly provide your full name and account number associated to your concerns.  Once we have this information, we will conduct another search and will be able to provide further assistance.
  
  Kind regards,
  
  Samy
  Bell Canada 

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently switched to an internet company called ****. They are a bell subsidiary.After 1 week of no issues, my internet went out. It would go out on and off intermittently. This wouldn't be enough to warrant a complaint. My true complaint is that through ebox, and directly through bell, I have scheduled approximately 7 technicians to come and view my internet and solve my issue in the past 2 weeks. Not a single time did a technician arrive, not a single time did I receive a call from **** about cancelation or arrival. I spoke with Ebox numerous times, and they were doing everything they could. But **** refused to give us a reason as to why the technicians did not arrive. I called directly and gave them a ticket number (created by **** on the bell system) and they said it didn't exist and rushed me off the phone. I have never been treated like this by any other company before, this is absurd. This issue was escalated, and yesterday a technical was supposed to show up. And yet again, after being escalated by the agents at ****, the Bell technician did not arrive. I am beyond frustrated, thank goodness I work from home otherwise I would have had to take multiple days off work to be at home for these technicians. The problem being that since I work from home, I need constant internet. I have been using my phone as a hotspot, but I would rather just have the technicians come and fix my internet. If you need any other information please let me know. This has been beyond frustrating. And to clarify, this is an issue with Bell, not with Ebox.

  Business Response

  Date: 03/10/2025

  Dear ****** *****,

  Thank you for reaching out to us.

  With regards to technical issues with your current service provider, you will need to reach out to your service providers technical support team to address any technical issues.

  Thank you,

  *******

  Customer Answer

  Date: 03/10/2025

  Complaint: 23960653
  
  I am rejecting this response because:
  
  I have been in close communication with my service provider about this issue. They have scheduled 8 different technicians to arrive. Today, another technician was supposed to arrive by 5pm. It is now 4:57 and no technician has arrived. 

  I do not think the issue is with ****, my current provider. As they are simply scheduling the technicians. My issue is with ****, as you have not sent a technician, today marking the eighth time in 2 weeks a technician was promised and none arrived. 

  This feels like bell using another company as a shield, and also makes me believe that **** does not have a commitment to try and help me fix my internet. 

  I want 2 things:

  1. A concrete reason as to why **** has not yet sent a technician

  2. For bell to assure me a technician will be sent to assess and fix my issues

  Simply saying to send my complaints to Ebox is not a valid response. This is an issue with your technicians, and promises made to me by ****. 

   

   

  Sincerely,
  
  ****** *****

  Business Response

  Date: 06/10/2025

  Dear ****** *****,

  As the service is not with Bell, we cannot assist. 

  Please reach out to your service provider for assistance.

  Thank you,

  *******

• Initial Complaint

  Date:30/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 21, 2025, a Bell Canada technician attended my home to convert my internet service from copper to fibre. During the installation, the technician drilled a hole directly into the exterior brick wall in the exact horizontal path of the electrical wiring feeding my porch/soffit lights. This incorrect drilling severed the wiring.Because it was daylight, we did not notice immediately. When we turned on the light at approximately 7:00 p.m., the home experienced a major short circuit, repeatedly tripping the breaker and knocking out power to the entire house. This created an immediate safety hazard for my family and property.I contacted **** on September 24, 2025 at ~2:00 p.m. EST and spoke with a Loyalty Team representative who identified herself as OD. Instead of addressing the seriousness of the issue, she attempted to dismiss it with a one-month bill creditcompletely inadequate given the circumstances. When I pressed for accountability, she hung up on me mid-conversation. I request that **** review the call recording, which will confirm the representatives unprofessional and ruthless conduct.I have since engaged a licensed electrician. The repair quote is $300 for the first hour and $150 for each additional hour. Total costs are expected to be approximately $1,000. This expense is solely the result of Bells technicians negligence.The nature of the dispute: Bells technician caused property damage and a dangerous electrical fault. **** has refused to take accountability or confirm reimbursement of repair costs.What I want: I am seeking full reimbursement for all repair expenses incurred to restore safe electrical service to my home, along with a formal acknowledgment of the misconduct by their Loyalty Team.Account: *********

  Business Response

  Date: 02/10/2025

  Good day Geeta,
  
  On behalf of ***********, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concern. 
  
  As you have an open case with the **** with the same concerns, no further information/updates for this case will be provided in the BBB. The response /resolution will be provided through the **** case. 

  
  Kind regards,
  ******
  Bell Canada

  Customer Answer

  Date: 05/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:25/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 20th September 2025, I got offer from field agent of bell that in $50+tax i will get 1.5GBPS internet for 2 years and $50 gift card.I told him i am interested and he mentioned you will get call in few minutes to proceed with your order.I got a call and that lady was in hurry and she did confirm twice speed of 1.5GBPS and she did not confirm the Date of installation to me.1st Issue) When i asked her Date of Installation to 1st Oct 2025 the. she mentioned you are not listening and hand up the phone.2nd Issue) I got email of order and instead of speed 1.5GBPS, she did it for 150MBPS which is 10times less speed that i was told twice by her only.I called Bell again and cancel the order as they can not modify the order and file a complaint.According to complaint I should get call from them within 3 working days but still i did not received any calls.I have recorded call for this.

  Business Response

  Date: 25/09/2025

  Good day Dharminkumar,

  It was a pleasure speaking with you today. I am pleased that were able to discuss your concerns and resolve the matter. Should you have any further questions and/or concerns related to the matter, please contact me.

  Sincere regards,
  
  ******
  Bell Canada

   

• Initial Complaint

  Date:17/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  copy - CRTC - Confirmation Number922428 Submission Date2025-09-11 22:08 Eastern Time .......Labour day weekend, I had a service issue for my wifi. I called my ISP (****) and advised them. At first they thought it was the modem. Which they couldn't fix. So their POC was to send me a replacement by courier. Sun am, I tried them again. They said then it was a portal issue. They refused to send a repair person since my phone line isn't VOIP. I advised **** that I have disabilities and may soon need a fall/life alert service, which isn't compatible with VOIP. They still refused to repair my line/the portal. I told them I no longer wanted wifi through them. To cancel my wifi. On Sun eve I got a hold of Nexstar Comm in *********. And went thru hassles for a week plus trying to get another company to hook me up for just wifi. ****** said they were back ordered for the equipment needed. Nexstar borrowed the things from a friend finally and ****** service call was booked for 2 days ago (9th Sept). ****** *** didn't wear a mask, despite both Nexstar and ***** saying it was requested on the work order. I let him in against my better judgement since I was sick of waiting. With windows/door open as much as possible. The guy kept saying he was an expert. Yet my landlord's maintenance **** and I had to hand hold him on where the key was for telecom to use and how to use it. ****** *** assured me I was hooked up and just had to reboot. But he didn't stay till it was up and running. It didn't work. So Nexstar and ***** spent quite some time getting me online. I'm not sure how long but it was well over an hour. Several hours after ****** left. They were finally able and it's been working fine since. Sept's bill to Bell was paid, but only for the landline $60. I was up to date prior and they happily charged me over $200 p/mth. ***** charged me $160+ fpr the install/incidentals.

  Business Response

  Date: 22/09/2025

  Good day *******,

  
  On behalf of ***********, I would like to thank you for taking the time to reach out to us and for giving us the opportunity to address your concern.
  I have reviewed your account, and at this time, there is no record of a request made to our ****************** to cancel your internet service. Additionally, we have not received the return of the modem.
  To proceed, please contact our ****************** at 310-2355 to submit your cancellation request.

  
  Kind regards,

  ******
  Bell Canada

  Business Response

  Date: 25/09/2025

  Good morning *******,
  
  On behalf of ***********, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concern. 
  
  As you have an open case with the **** with the same concerns, no further information/updates for this case will be provided in the BBB. The response /resolution will be provided through the **** case. 
  
  
  Kind regards,
  
  ******
  Bell Canada
  
  

  Customer Answer

  Date: 25/09/2025

  Complaint: ******** I am rejecting this response because: I didn't reach the loyalty **** as it was a long weekend. I made it clear however to the tech staff that I would only want the phone from then on. Which was Sunday am. That should have been adequate and I'm surprised you would suggest otherwise. Your intro on your system says that our engagements are taped.  As upset as I was, you should have kept a copy "for training purposes"The modem was given to Nexstar along with the old one. I was told that ******* was an agent of yours.  Also, The tech switch was made approx 1 weeks after that mssg to another telecom agency.  Two clear ways to let you know I was no longer a wifi client. Don't try to claim that I didn't make these steps. ******* Sincerely,***** *******

  Business Response

  Date: 25/09/2025

  Good day *******,
  
  On behalf of ***********, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concern. 
  
  As you have an open case with the **** with the same concerns, no further information/updates for this case will be provided in the BBB. The response /resolution will be provided through the **** case. 
  
  
  Kind regards,
  
  ******
  Bell ******

  Customer Answer

  Date: 29/09/2025

  Complaint: ******** I am rejecting this response because: My response to you is that **** is trying to get **** to close their case. They're saying that it's not the right agency to deal with the complaint. **** is putting all their eggs in one basket and trying to break them.  I hope you'll keep your open at least till we hear if the **** complaint stays open. It's an accessibility issue as well as a billing impropriety one.

  Sincerely,***** *******

• Initial Complaint

  Date:27/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My monthly fee was increased arbitrarily without my consent.

  Business Response

  Date: 28/08/2025

  Good morning ****
   
  On behalf of ***********, I would like to thank you for taking the time to reach out to us and allowing us the opportunity to respond to your concern. 
   
  I have reviewed your account and you are currently on a month to month term. Please refer to the Terms of service Section 2, Can Bell make changes to the Agreement: We may change the Services and any term of the Agreement, including increasing the Charges. If required, we will give you notice of these changes in writing, at least 30 days before the effective date, using a reasonable method to bring it to your attention...
  A notice of the price increase can be found on your invoice ending with XXXXX3311 dated February 19, 2025.
   
  Our price plans are designed to be competitive. We may have other plans better suited to your needs. Check your MyBell profile for exclusive offers.
   
  Kind regards,
  
  *****
  Bell ******

• Initial Complaint

  Date:13/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a Bell internet customer for over 3 years and recently moved to a new construction home. As part of the move, I placed a service transfer order. A Bell technician visited on July 25 to install the new modem but discovered that the wire from the Bell box to my home hadn't been run through the conduit. He attempted to push a wire through, but the conduit was blocked. After multiple failed attempts, he submitted a contractor request and temporarily jumped a cable from my neighbors Bell box to my home to get me connected.This temporary setup worked until August 2, when the internet suddenly went out. I contacted Bell tech support, followed remote troubleshooting steps, and was told a technician visit was needed. Despite explaining I work from home and urgently need internet, the earliest appointment was August 6.When the technician finally arrived, he found the temporary cable had disconnected from the neighbors box. He reconnected it, and internet was restoredbut only for about 3 hours before disconnecting again. I contacted **** again and was told another technician would visit the next day. I explained that unless the wire is run through the conduit, this would keep happening. Still, no urgency or escalationjust a response that contractor work wont be done until August 20.This has left me without reliable internet for nearly 3 weeks, impacting my job and causing financial loss. Im extremely frustrated by the lack of accountability and urgency for an issue caused entirely by Bells setup.Update: While writing this, I received a call from Bells Executive Technical Support team asking if the issue was resolved. I had to explain everything again and told them its still not fixed. They promised to handle everything tomorrowincluding the conduit workon their level. I truly hope they follow through. ????

  Customer Answer

  Date: 13/08/2025

  Last name - *****

   

  The issues is now resolved by bell after a long tussle with their tech support team and exec case manager. Internet is working now and they also took care of the conduit issue on priority.

  Business Response

  Date: 13/08/2025

  Dear *** *****,
  Thank you for reaching out to us. 
  I see by the August 12, 2025 memo with our care team that the issue was resolved.
  I am pleased that we were able to resolve your issue.
  Yours truly,
  *******

  Customer Answer

  Date: 14/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:08/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Bell internet price hiked almost 55% in one month, with NO NOTIFICATION of the price hike!I called ****, and they told me that a 2-year promotion was finished; however, they did not have any answers to my question about why they did not notify me in advance.The call ref number is ************

  Business Response

  Date: 08/08/2025

  Dear ***** SABAMEHR,
  
  Thank you for reaching out to us regarding your complaint.
  
  The expiry date for your internet is noted in your monthly billed charges. If you review your monthly bill provided to you, in the section called Monthly charges &credits (before taxes), you can see that it states $50 promo expires July 31,2025.
  
  Yours truly,
  
  *******

  Customer Answer

  Date: 08/08/2025

  Complaint: 23719501
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  Mahdi Sabamehr