Business ProfileforPeterborough Hyundai

Transaction date: March 25th, 2023 Transaction amount: $500.00 I visited Peterborough Hyundai on March 25th this year for a test drive, and placed a deposit on a vehicle I was interested in. The sales representative (******) assured me that it was fully refundable but may take a few days to prepare the cheque but would be promptly returned to me if I happen to change my mind about the vehicle. The week following that I received poor customer service and communication deteriorated between myself and the business. I ended up going to a different dealership and purchased a vehicle on April 1st 2023 when I requested the deposit back. I was told again via text message it would take a few days. I reached out again after not hearing from the business on April 11th - the sales rep said he was off and would touch base the next day. He did not contact me April 12th so I reached out again April 14th and the sales rep told me he was going to ask his manager as my cheque was not the only one he had pending. I have not heard from the business since April 14th with an update with regard to refunding my deposit.