Business ProfileforSugar Peony Cake Boutique
At-a-glance
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Business Details
- Location of This Business
- 335 - 4438 Sheppard Ave, Scarborough, ON M1S 2V7
- BBB File Opened:
- 28/6/2022
- Contact Information
Principal
- Trang Nguyen
Customer Contact
- Trang Nguyen
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Gabrielle M.
17/06/2022
Through back and forth communication to understand the price differences, I was blamed for the poor communication between us instead of her finding an appropriate solution to resolve what should have been a minor issue. *************************************************************** **************. The cake lady was very nice until she completely switched on me and became the ************** business owner that I am reporting on today.
Sugar Peony Cake Boutique Response
28/06/2022
The customer gave us a hard time during the order ( during May - September 2022) time lengths. And failed for the late payment 1 week before the wedding.
Best regard .
Sugar Peony cake boutique.
Customer Response
29/06/2022
On June 10th I sent Trang an e-transfer for $490. Over the next 2 days, we decided on the amount of $470 and we're figuring out how to give me the extra $20 back. We had decided that I would fix the e-transfer. On June 16th, Trang emailed me asking to confirm payment, I emailed back saying I would the next day. I sent her another e-transfer for $465. I had forgotten about the agreed upon $470 amount as we had over 20 emails at this point. Upon Trang's next email, I quickly made the fix to the e-transfer for the right amount, however, due to my human error which was not an attempt on my part to pay her less then what she was owed, Trang decided to charge me $8 more, without warning and over $40 more if I gave her payment the next day. The issue is all of this came without warning and clear communication. It was also done out of spite and punishment since Trang blames me for her missing out on 2 cake orders while waiting to confirm mine.
I was never rude or difficult as I can prove in my email interactions with Trang. It is also not rude or difficult to ask why there has been a sudden price increase without warning. I also informed Trang that I would be posting a ****** Review and reporting her to the Better Business Bureau, which is where we are now. I also informed her, that I would not be replying to anymore emails from her as there was nothing left to discuss. I got 2 emails back from Trang that can easily be classified as ********** as they had pictures to mock me, and Trang called me a "BIG MOODY" and a "Kevin" which I can only assume was an attempt to call me a "Karen".
Trang created a problem that was non-existent and/or could have been solved quickly and easily. Instead she decided to attack me, and punish me over what I consider miscommunication and basic human error.
I truly hope Trang can reconsider her business practices as she does make excellent cakes, but I do not appreciate the utterly unprofessionalism 2 weeks before my wedding.
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