Business ProfileforScotiabank

I'm writing to formally escalate a complaint regarding an unresolved issue with the joining reward bonus promised by Scotiabank and your representatives in June 2023. Despite fulfilling all necessary criteria, I have yet to receive this bonus.I have escalated a formal complaint with Scotiabank's ECO; however, I am dissatisfied with the unacceptable delays. Between December 2023 and February 2024, I inquired about the status of the bonus payout during conversations at Scotiabank branches and with call center staff. Despite assurances that the bonus would be paid out within a couple of months, it has not been received. On February 29, 2024, I raised my concerns with representative ****** ***, who assured me he would investigate and follow up. After receiving a response from Scotiabank's appropriate department, I was advised on March 10, 2024, to appeal for the bonus in person at a branch location. However, residing in a remote area of ******** ******* ******** makes this unfeasible due to travel constraints. Despite efforts to seek assistance from Mr. ****** ******, the manager of my home branch, I have not received a response after leaving voicemails on two separate occasions. I want to emphasize that I possess ample evidence to support my qualification for the 2023 welcome bonus, contrary to the information provided by Teller ****** *** on February 29, 2024. I have provided screenshots from my August 2023 statement, displaying errors on the Scotiabank reporting system where pre-authorized payments were inaccurately reported as point of sale transactions. Given these circumstances, I kindly request your urgent intervention to rectify this matter and ensure I receive the joining reward bonus I am rightfully entitled to.