We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Scotiabank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Scotiabank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Scotiabank has 127 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 217 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint goes hand in hand with the previous complaint I submitted just wanted to make sure both Banks received the complaint they deserved here. Went to open a new account at Scotiabank ******* ** ** **** ******** * ****** ** ***** *** *** ******** Having my car loan at Scotiabank, I figured it would be easier for to just go and open an account there so I did that and I asked the lady at the desk who was opening my checking account for me if she could change the direct deposit information from my ** checking account to this new Scotiabank checking account and told her that I have a bill payment *** ** *** **** **** ** **** **** coming out tomorrow that I would like the funds to be able to come out of my Scotiabank account. She said no problem that would be able to do that for me at the end when she got my account all set up. Meanwhile, this was not the case I found out when the payment tried to come out of my ** bank on Friday that she did not do what she said she was going to do or if she couldn’t do what she said she was going to do at least tell me so that can go and call or figure out another way ** **** ** *** **** **** **** it is now been over a week and I’ve been trying to get this figured out and get my money back that I had to take from my Scotiabank account that I had deposited, ****** **** *** ***** ***** ** ******* ** ******* *** ** *** **** **** ** *** *** ** * **** **** ***** *** ******* ** ** ** ***** **** *** *** **** ** **** * ***** ** ** **** ** ****** *** ***** **** *** ** ********** **** **** ******* ******* ** *** ***** ************* ***** ** **** **** *******

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 28th I applied for the **** Infinite credit card and was approved instantly. I applied through *************** which offered $200 upon approval. Unfortunately I've reached out to them and they say Scotiabank has yet to send information on the approval which is what is needed to move forward. The approval was instant and I got email confirmation with my credit limit and other information, the credit card is also avaliable for pick up at my local branch.

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** **** ** ** ***** **** ****** On Nov 5 2024 I was charged $30 debit memo to my ultimate package and I have no clue what’s that abt for and chat agents has no clue either I want this money to reversed to my account ** ***** **** ***** *** ** **** **** *************** ***** ************ ** *** **** ******* ******* ******* ** ** ******* ****** **** *** ** **** ****** ** ****

    • Initial Complaint

      Date:05/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred money ($10,000CAD) from my account to pay my *** credit card on September 23, 2028. On Oct. 1, 2024 I checked my *** account, the money transferred was there, but I noticed that I already had 0 balance. I asked *** that I need to get the money back. *** representative told me to call Scotia bank to revert the payment. I called Scotia Bank to revert the transfer of funds (Ref # *****************) and the lady said it will be 5 to 10 business days I will received the money. I called Scotia bank after 10 business day because the funds still not in my account. I also called *** to follow-up what is the status. *** representative said the funds was sent back on Oct.8 2024. I booked for an appointment with the branch at *** ****** **** *********** **** ******** *** * * ************ ******* *** **** ****** with ****** (case # *** *** ***) to follow up. She called the other department and told me to wait until Friday Oct. 25, 2024 and the funds should be in my account. Came Oct 25, 2024 the funds (CA$10,000) still not in my account. I called Scotia (Ref.#*********) bank again on Oct 29, 2024 because the funds still not back in my account and told me to wait Monday Nov. 4, 2024. I check Tuesday Nov. 5, 2024 the funds still not in my account. ****** **** *** *** ***** ***** *** ** ** ******* **** ****** *** **** **** *** ***** ** **** ** *****

    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have opened bank account at Scotia Bank **** ***** ** last year I On Oct 31,2024 I referred to Scotia bank **** ***** ** to request the bank to put stop on one payment from ******* ******* .The teller told me that he has put stop for payment for three months and gave me receipt indicating that there is stop on payment and reduction of 20$ .But day later I found that the payment has been withdraw from my account I referred to the branch and advised the issue to the same teller . He instead of apologizing for this issue ,told me that it is the system and I have to wait till tuesday. I mentioned to him that he arrange for stopping the payment but he just gave me statement of account and told me I have wait till tuesday.I asked to talk to supervisor .. She checked for long time and finally again told me that I have to wait till monday. She asked me to talk with Assistant Manager Talking with Assistant Manager did not lead to any result and she all the time insisted that it is is system ... I several times mentioned to her that it is the problem of the bank and teller and why I should take lots of stress,tension,argument,wasting time ,dealing with my Building Management for NSF rent The guys in the bank were not helpful by no means and instead of accepting the problem and try to solve my problem Just insisted that it is the system and system.. It is worth mentioning that still I do not know if my problem will be solved or not or what will happen to me with my Building Management due to poor performance for branch. However I have complaint about the job performance of the staff, about the Non being helpful,about not being flexible to solve the problem *** ****** **** *** ******* ******** *** ******** ******* *

    • Initial Complaint

      Date:30/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a travel trailer from ******* ** **** **** **** ** ********* and they put the loan through Scotia Bank. Everything was good until I *** *** ** **** ** ********* * *** ********** ** **** **** **** *** fell behind in the loan, but I got it caught up and tried to change the biweekly date which the funds were withdrawn. Everytime I called to do that they kept giving me reasons why they couldn't and told me to do these steps and then we can. When I did those steps they said sorry we can't change the date. This went on since around June of 2024 *** *** **** *** ******* I tried everything I van to get those payments changed. ** *** **** ******* ** ******* *** **** ***** *** ***** ****** **** ** *** ***** 

    • Initial Complaint

      Date:24/10/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank changes the order for which bank fee transactions occur and they bounce payments incurring multiple NSF Fees for the same transaction even after receiving a NSF correction.

      Customer Answer

      Date: 20/11/2024

      Thank you for your time, I am notifying you that matter has been resolved. I have received confirmation from both ****** and Scotiabank that the funds have cleared. * ****** **** ********* **** *** ***** ** ******* ******* the bank manager was very helpful after I asked to speak with a manager.

    • Initial Complaint

      Date:02/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid the wrong account to ScotiaBank. The attached scan shows the CREDIT balance. ScotiaBank has refused to issue me a refund in anyway. I have been to my ScoitaBank branch 4-5 times asked them to resolve this and they have done nothing.

    • Initial Complaint

      Date:22/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apparently, since the application for my credit card, I have been charged an SCCP Premium. Now I can remember one instance where I was asked for this service and firmly declined. * ** * ***** ****** **** ** *** ********. For the longest time I thought this charge was merely a cost of operation. It is not, it is insurance, insurance I never used nor was aware of. * **** *********** *** ****** *** ****** ***** * *** **** **** **** ** **** * *****. This fee scales with debt apparently. I only became aware of the nature of this cost when I closed the card and was still being charged 130$ for a premium I knew nothing about. Now I am only able to access two years back of records but my estimates are well over 3000$, at least a third of my debt incurred. I went for help by phone and they declined. I went in person and they passed me on to someone else. I called them and they ignored me. I want remuneration, I want all my payments back, I want the interest on those payments erased, I want my credit back, I want a formal apology for all the phone calls and intimidation tactics used to collect a debt I do not owe.

      Customer Answer

      Date: 14/08/2024

      Hello. They have replied. They rejected my claim, but went on to acknowledge the amount payed. I dispute their estimate and I'm looking to take legal action.

    • Initial Complaint

      Date:28/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My identity was stolen and used top open multiple accounts at scotiabank. I called their fraud department which said they would open something on the credit card account but that they also seen a car loan account which I would have to go into the bank to resolve. Upon going the bank and waiting 20 minutes while the supervisor talked to the bank manager I was told there was nothing they would do. I asked to see the bank manager who promptly came out to tell me the same thing. After asking how they could not give me any information if it was my accounts that they sent me to collections for I was asked to come to his office to discuss. After a few minutes of looking up account he confirmed with me that they were fraudulent accounts which I proceeded to verify my signature which was not the same nor was any of the other information used to open the account besides my license number. The manager then stated that he would help in any way he could and gave me his card to give both the police for the report as well as my mortgage broker as this all came about when I was trying to remortgage. Fast forward to today and my mortgage broker reached out to ask for any information and was promptly told that he would not share any information as he had told me he would do. Also I don't believe anything has been done to get this fraudulent accounts closed and off my credit rating. I am now going higher at Scotiabank to try and get this resolved but no sure why the bank manager couldn't help me out when he has already confirmed all the information with me. There is no set method/process for dealing with this and no one wants it to happen to them but when I finally have it confirmed and the information needed to fix it but that person/business decides to do nothing? I'm at a loss as to how to proceed meanwhile my credit rating is being effected.

    Scotiabank is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.