Business Profileforbelairdirect

Claim filed on Feb 27th, 2024 as I was rear ended and needed assistance - 1st call was fine with first agent, but not incredibly helpful or empathetic - called to get clarification about a rental and 2nd call agent was **** to me and basically said 'too bad, you don't get a rental even if you feel unsafe in your car' - I was reluctant to drive my car, but had no choice as they deemed my car safe - Mar 4th I'm out for a work meeting in Mississauga and my car breaks down and needs a tow - Now deemed unsafe to drive, but even though it was only 5pm when I called they said no tow truck drivers would be able to pick up my car until the next day at an unknown time - I had to take the keys with me and was told I needed to get them the keys the next day somehow - Any other company like CAA or even VW would gladly send someone over immediately ,but if I don't use the insurance service they may deem that my issue was caused because I didn't use them - This means I had to take half a day off work the next day - Getting rental is finally an option, but Enterprise is not open past 6pm - The next day after I know the car is getting towed, I know I need to get them the keys so I take a cab to Enterprise - Their reservation system says they only have a blank form for me and don't have a car saved for me - I need to take ANOTHER cab to a different location, but at least the person at the first Enterprise was nice enough to contact the other location and secure me a car - After all of this I've been trying to address that the **** agents, towing process, and rental process have all been terrible - I've told at least 6 agents, who have said a manager would get back to me - after 6 weeks nothing still - I connected with client services and they sent me an email stating other issues about parts were my concern... not even addressing anything else I've spoke about - I've left 2 voicemails and sent 3 emails now to follow up about this over the last 2 weeks and have had NO RESPONSE