Business ProfileforKnix Wear Inc

I placed an order on 11/20/23 #*********T for $77.10. Two thigh savers and two pairs of panties. I received an notification that my package had been delivered on November 27 @ 6:25 pm. When I looked there was nothing there. I checked the shipping status and saw that it said it was delivered @ 4:15 pm. I was actually outside with my dog at that time and had received packages from other places: ****, ******, and ****** that day. I waited until the next day since I have had the post office say they delivered something but didn't actually deliver it until the next day. I reached out 11/29/23 by chat bot and of course "no one was available " and it would take 24-72 hours to get a response. I received a response on 12/1/23 telling me to check with post office, I did, and to wait 72 hours because **** may mark it delivered that far in advance. I waited still nothing and reached through chat again 12/4/23. Today I received a response saying "To confirm have you checked your mailbox and all surrounding areas of your residence? Let me know if I can help with anything else, *******" and please allow 48-72 hours for a response. I feel like this is a game. the response to starting a ticket says they will make it right but im getting the run around.