ComplaintsforKnix Wear Inc

• Initial Complaint

  07/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order on 11/20/23 #*********T for $77.10. Two thigh savers and two pairs of panties. I received an notification that my package had been delivered on November 27 @ 6:25 pm. When I looked there was nothing there. I checked the shipping status and saw that it said it was delivered @ 4:15 pm. I was actually outside with my dog at that time and had received packages from other places: ****, ******, and ****** that day. I waited until the next day since I have had the post office say they delivered something but didn't actually deliver it until the next day. I reached out 11/29/23 by chat bot and of course "no one was available " and it would take 24-72 hours to get a response. I received a response on 12/1/23 telling me to check with post office, I did, and to wait 72 hours because **** may mark it delivered that far in advance. I waited still nothing and reached through chat again 12/4/23. Today I received a response saying "To confirm have you checked your mailbox and all surrounding areas of your residence? Let me know if I can help with anything else, *******" and please allow 48-72 hours for a response. I feel like this is a game. the response to starting a ticket says they will make it right but im getting the run around.

  Business response

  12/12/2023

  Hi ******, 

  Thank you for taking the time to leave your feedback for us. I'm very sorry to hear that your Knix package was not delivered to you properly.

  I took a peak and can see that an agent was able to help you with a refund for your lost package already. You should have a confirmation of this in your email inbox. 

  Please let us know if you have any additional questions,

  Team Knix

• Initial Complaint

  12/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered 2 bras on August 13th, 2023 for $84.16. It was charged immediately to my credit card. The order # is ***********. The tracking# is ********************. I did email Knix and found out my order was lost in transit. I was supposed to receive a refund on my credit card last week. It is impossible to speak with a human being. I called Canada twice and no is ever available. Every time I send an email request, I have to wait 10-17 days. I hope you can help me receive refund for my order.

  Business response

  13/10/2023

  Hi ********, 

  I'm sorry to hear you aren't seeing that refund. I did take a look into your profile and see that your return and refund was processed on September 24th. We have sent along an email to you including a screenshot of this refund as well. 
  
  Refunds can take 2-10 business days to reflect in your account. If you haven't seen your refund applied within this time frame, I would suggest you contact your bank as the funds were released on our end.

  Warmly,

  Knix

  Customer response

  13/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ************

• Initial Complaint

  30/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I continue to receive email, texts and auto feeds and have never done business with them. I have called their corporate office four times to take me off their list. When I receive an unwanted text or email there is no way to unsubscribe- and actually never subscribed -without going to the site which I have done. **** ******** ** * ** * *** *** ** *** **** ******* *** ***. And they send texts and emails often. And when I am on the internet, I receive their auto feeds.

  Business response

  31/05/2023

  Hi *******, 

  Thank you for getting in touch with us about this! I can see our team was able to connect on this with you this past February where they ensured to remove your email from our lists. I checked to confirm today and was able to see the email you provided for us is still not on our mailing lists. Upon investigating though it appears that the address you provided never did receive marketing emails from us to begin with, so I wonder if it's possible you are receiving emails to a different address that we have not been able to remove for you yet. 

  If so, you are welcome to email us at [email protected] with that information so we can confirm, and please do feel free to include a screenshot of the emails you have been receiving as that detail may be helpful for us to assist fully. In saying that, there is also the option for you to unsubscribe yourself by clicking on the 'Unsubscribe' link at the bottom of our emails.

  As for texts, if you are receiving those, I encourage you to respond directly to it within the text conversation simply with the word "Stop". Alternatively, you can let us know the correct phone number within an email to us and we'll be sure to have that number removed for you. 

  Best,

  Team Knix

   

  Customer response

  08/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:I re eived many emails from Knix after Feb and that is why I called in March. All of them were deleted or pulled back from knix. As of late, I have not received emails but knix ads still appear when I am on the web.
  
  Sincerely,
  
  ******* *******

  Business response

  15/06/2023

  Hi *******, 

  We're happy to hear you have not been receiving any of our texts or emails since March as you had wanted. As for the ads, those are targeted suggestions from ****** based on your past search history, are not from Knix directly. It's possible by searching us online originally for our head office information etc... that you inadvertently triggered ****** ads from Knix to populate on your end. If you are not accessing our site or searches any longer those ads will also come to an end for you in the near future. 

  Best, 

  Team Knix

  Customer response

  22/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: I received an email yesterday and last week. Those emails magically disappeared. Not sure how but the people at Knix would know.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  12/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Knix created a promo code KNIX****** They then claimed that it was fraudulent. Well it can't be fraudulent if it works... The promo code meant that you got 100$ off your order and only had to pay shipping. It's a great deal and I tried to order a lot. But they cancelled it without my permission to do so. Then sent a fairly passive aggressive email when i asked why. They said that the code was posted without their consent. However, why would a code exist? ** ***** **** *** ******* ************ ***** ******* ** ***. They won't give me my purchases since I used a promo code that THEY created. Then I was told it was my fault for not notifying them of a fraudulent code. How was I (the customer) to know if was fraudulent... If it works, then of course I'd use it! Knix refused to offer anything as well.

• Initial Complaint

  16/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I saw commercials for this bra nd ordered it according to their size chart. It may have had a disclaimer about no returns but I didn't see that as I was on my phone. When I order something, I do not do it with the intentions of returning. Order #*******-INT was delivered and is very large in front and it is only 35inches around the band on the loosest fit . I need 39 Inches, also the breast portion is so close together, I would never be able to get into it. So you see, It is not about the return policy, It is about the mis representation. Also, as I go through my emails, I cannot even find all the ****. here is their response: Knix Support <****@knix.com> Tue, Nov 15, 2:18 PM (19 hours ago) to me Hi ****, Thanks for reaching out and sorry we missed your call. Everything purchased from our Warehouse Sale is final sale, therefore no returns or exchanges can be accommodated. This messaging is present on the product page, in your shopping cart and at checkout as well as on your confirmation email/ receipt. For more ****rmation on our warehouse sale policies, please visit our Return and Exchanges page?. Let me know if we can help with anything else, Thanks, Tabetha Customer Service Knixpert Office Hours: Monday-Sunday 8am-8pm EST Please Allow 1-2 business days for a response it took many hour s of aggravation to even get a response. HERE IS MY RECEIPT: Discover the newest way to save with ****** Pay Deals. Shop now. Payment complete Account Activity About ****** Pay FAQ Hi **** Fosco, We have processed your payment of $46.66 using the payment method shown. Thank you for using ****** Pay. Summary Charge amount $46.66 USD Payment method **** **3709 ****** Pay payment ID ******************* Payment date Monday, November 7, 2022 9:43:28 AM PST Merchant information Knix ****@********.com 1-844-751-9155 Merchant order ID Checkout #************** Thank you

  Business response

  17/11/2022

  Hi ****, thanks for following up and sharing this valuable feedback with Knix. I have provided you a full refund for order *******-INT. I will also reach out to you directly via email with the refund confirmation. 
  

• Initial Complaint

  10/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  **** ***** ***** ********* ******** ********* *** ******* ***** ****** ***********. They sold items with known problems to clear their stock, marked them Final Sale, took my payment and refused to exchange them stating a returns/exchange policy that did not exist on their website. Despite being Final Sale, you would expect to receive an item that is usable which this was not. They saw the photo of the problem and were passive aggressive and totally useless to remedy the problem. **********

  Business response

  16/05/2022

  Hi ***, Thanks for reaching out and sorry to hear those bras are not providing you with the best fit. I have made an exception to our final sale policy for Warehouse Sale purchases and have issued you a refund for your order. If you have any additional questions, please reach out to our customer empowerment team.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩