Business ProfileforChefSupplies.ca

I recently ordered an item for the sum of $900 plus tax that included free shipping and the promotion of same day shipping (For in Stock Items). The item was shown 'In-Stock and Ships Today'After 2 days and not receiving any shipping information. I reached out and requested shipping information and to see if they intended on honouring the promotion.They refused to honour the promotion claiming a technical issue on that one supplier, I looked at other items from other suppliers all showing the same promotion.On explaining that an inventory or other issue at there end does not change the fact that the promotion was advertised as valid when I ordered the item.The agent went to discuss if a partial credit / refund would be available with a manager.The agent returned and then claimed that the promotion would not be honoured and the purchase price would not be honoured as the items price had just been increased to $1109 the day after my order.The agent then offered me to either pay the new price or pay shipping.When I refused and stated that the item should be free as part of the promotion, they simply cancelled my order.I believe this is false advertising, and underhanded as the item had been advertised on the website for $900 for the past month as an on-sale item.I just ordered the item the day before the price was increased.