Business ProfileforYoung Drivers Of Canada - Head Office

******* ****** ************* *** **************** *** *** ********* *** ********* One instructor in Abbotsford was wonderful and a couple of people spoken to in Vancouver were great! However, the lady (Louise) who runs the office in Abbotsford, BC ** ********** ********* * ** ********* ******* *** ** ****** ** ***** ** * *** ** ***** She's very hostile and unorganized. She had taken payment from my account on the wrong date causing me two NSF fees. She also gossips and talks badly about students to the instructors. One of the instructors (David) was pushy, and pressured me to do things I said multiple times that I did not want to do. Instructors switched multiple times. The road test was cancelled for no significant reason. Louise will forget everything you talk about via phone, and forget to send emails with payment agreements or lesson dates. The original package I bought was changed and I was given fewer lessons. They changed it from 1 hour/60 mins to 90mins. ******** ***** **** *** ***** ******* **** **** ******* *** ******* ********  Now they're refusing to refund me for the lessons that I have left. I feel extremely uncomfortable working with this company any further, and by the looks of it many people have had similar issues.

The customer was required to schedule lessons prior to her road test, which was originally set for August 2. Louise made recorded contact attempts on May 3, June 19, June 22 and June 27, without success in reaching the customer. Additionally, as the customer has an outstanding balance on her account as per email of June 27 with the subject "Notice of Outstanding Balance", Louise indicated that the road test would be cancelled if the customer did not arrange payment by the following day. The road test was then cancelled as the account was not fully paid. Notably, the customer contacted Louise on July 24 with email the following day inquiring about a refund policy, for which it was determined that the customer did not qualify for a refund as per her signed Policies and Procedures form. In an attempt to resolve this matter amicably, contacts with the customer were attempted by email and telephone during the week of October 2, for which response is awaited but to which no response has been received to date.