Customer ReviewsforIntegrity Heating & Cooling, Inc.

Weve done business with Integrity Heating & Cooling for at least five years. They installed a new furnace and air conditioner in our home in 2021. The air conditioner started giving us problems after the first year. Integrity has repaired it as needed but at a cost, which was surprising for a new AC unit. The furnace has been fine but the humidifier broke and they never replaced it. In the summer of 2023 the air conditioning stopped working and they wouldnt stand by their work. We ended up going to another HVAC service who encouraged ** to go back to Integrity as the air conditioner shouldnt be giving ** so many problems. Ive called Integrity for over 3 days and asked to speak with the Service Manager but it has gone 3 full days without a return call. Weve been without AC for almost a week and it seems like the Service Manager is avoiding my calls. I feel stuck waiting for Integrity to just respond. I just want it fixed and to not dump more money into a new AC.

Horrible customer service. Our ac went down Sunday and we called Monday and they wouldn't come out unless we agreed to pay 149 bucks just to come nothing else. The tech came Tuesday in the first minutes already said he wouldn't be able to fix the problem and our warranty wouldn't cover it most likely even before looking at the ac. Not long after that he claimed there might be a leak and said we would have to pay for 6 pounds of refrigerant that was 200 bucks each and there nothing he could about it. He called his service manager twice talking to him longer than myself. He boss told him to try and find the leak but he didn't have the supplies necessary to do that. So we let him use a spray bottle and dish soap so he could try and find the leak. After he tried that he claimed he couldn't hear or see a leak so he again called his boss the service manager a couple more times and told him to tell us the service manager would have a conference call with us tomorrow and there was nothing he could do to help us then. He admitted being with the company for only two weeks and proceeded to leave and forget important supplies he needed . The next day his boss the service manager came and said the same thing and we needed to pay **** and he was giving us such a great deal on the refrigerant we should be happy for that. I said they should want to help us more since we had to wait an extra day and he said our ac wouldn't be fixed until Friday at earliest. I requested to speak to his boss but the service manager said that's not possible because he works remotely out of state. I said I want to zoom or chat with him but he said I had to deal with him only. By now its been 4 days my family had been without ac and its been awful and this guys was like this is what I'm offering take it or leave it, We don't care if you leave a bad review or file complaint and left. Luckily We found a someone who not only took amazing care of us charged us so much less and fix our ac yesterday.

No issues during the service No issues during the service

Excellent cleaning service for my unit. Thorough and professional. I bought my HVAC from INTEGRITY and they have serviced it twice a year. This is an excellent contract!

Good service no problems On time and quick service Recommend

The service technicians from Integrity Heating & Cooling are always knowledgeable, courteous and able to answer questions and/or explain issues in terms a non-HVAC professional would understand. ****'s visit today was timely, efficient and pleasant. Unlike some other companies, I never feel as though I'm being pressured to replace a part or something.

Very satisfied with the service provided by integrity heating and cooling. They were on time and finished in a timely manner. Answered all our questions.