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          Pest Control Services

          Terminix

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pest Control Services.

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          1,266 Customer Reviews

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          • Theresa Z

            01/24/2025

            Terminix is not worth your time. Their website did not work, its 2025, how does your website not work. Their sales representative lied flat out, said he saw termite damage, then the service technician said no. Also, we called for rodents. The sales representative was unprofessional in his dealings with me on the phone and via email. He never called back when he was told to, as well as his manager. He did not care to have us as a customer. There was not one aspect of their company that I can recommend to anyone.

            Terminix Response

            01/28/2025

            Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

            Terminix Executive Services

          • Therese Q

            01/22/2025

            **************** with this organization is horrible! We have been trying to get a billing error corrected since November 2024. Every time we call, we are rerouted to another person. The last 2 times they said they would expedite our problem, to no avail.

            Terminix Response

            01/23/2025

            Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

            Terminix Executive Services

          • Debra B

            01/20/2025

            Horrible company, horrible service. Paid over ***** for rats extermination in my attic. Got approved for 8% interest, still paying 18%. They cant or wont get this corrected. I now have rats in my house. They say I have points of access, but they dont fix this. DONT call Terminex, anyone besides this substandard company. I think I need a good lawyer.

            Terminix Response

            01/21/2025

            Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

            Terminix Executive Services

          • Portia F

            01/18/2025

            Terrible company. I agreed to pay termined for 2 treatments for roaches in ********, *******. They continued to come out monthly without my permission claiming they did the outside of the house. I called them twice to cancel. Once they get your credit card, you are done. They will steal your money. The pest control did not work at all.

            Terminix Response

            01/21/2025

            Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reviewing the notes on your account, we see that management attempted to speak with you regarding your service but you were uncooperative. Service has been canceled per your request. Terminix is a company built on values, we service our customers by providing exceptional customer experiences. Hopefully one day this customer will feel differently about us. 

            Terminix Executive Services

          • Leslie C

            01/15/2025

            Terminix is the worst pest control company I have ever used. My husband and I have been paying every month and absolutely no results. I am very upset my dogs are being treated every week for fleas because terminix and there products have not got rid of the fleas in our yard it's been about 6 months

            Terminix Response

            01/16/2025

            Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with unwanted pests can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up.

            Terminix Executive Services

          • A. F.

            01/14/2025

            These reviews are so true, I wish I had read them first. But my daughter had set up with them for the mosquitos. She called them because she had a service with them. Their quote for the pest was high, but I went with it. One thing after another to finish the job, they are horrible. And of course at this point we are 4 days over the 30 days. Then still not showed up today to do the work. Yes do not use them.

            Terminix Response

            01/15/2025

            Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

            Terminix Executive Services

            Customer Response

            01/20/2025

            The contract is under my daughters info:Contract #: 1**SSN**241**SSN**Inspection Date: 12/04/2024 Inspector: **********, ***** Homeowner Name:*** ******* Address: *************************************************************************************************************** **SSN**Home Phone

          • Lenny S

            01/13/2025

            This is an awful business and they are scammers! ******

            Terminix Response

            01/15/2025

            Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us. 

            Terminix Executive Services

          • Shana H

            01/12/2025

            I payed ****** for them to come then 109 a month for a year of course I had a issue with them they was suppose to come and do a check on everything and I get a call from **** saying what do you need I was like ummm I believe a inspection he was clueless of what his job was I called and made a complaint in October and am at to ol waiting for a response so I canceled and they didn't even care to see why. Do not use them they are horrible I have been with them since April sad

            Terminix Response

            01/15/2025

            Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences.  This information will be forwarded to our management team to help provide a better customer experience.

            ********************** Executive Services

          • Amy P

            01/11/2025

            This is a company that should be under investigation for deceitful business practices. I've had a life time of experience with home owner's service businesses in ***********, ** and never have I been treated with so much consumer abuse and dishonesty.

            Terminix Response

            01/13/2025

            Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences.  This information will be forwarded to our management team to help provide a better customer experience.

            ********************** Executive Services

          • Sheila L

            01/08/2025

            I actually dont want to give any stars but in order to post a review you have to pick one they actually shouldnt be allowed to be in business . My name is ****** ****- Cash and I want to say to anyone even thinking about using Terminix please please be smart and read the negative reviews because they are 100% true. I have a review on trustpilot in reference to my experience with them and I plan to post on social media in the news anywhere I can discuss the cons and ***** these people pull please read my review on trustpilot. Stay away from Terminix or trust me you will regret it while going broke to simply have your house exterminated. Research them there have been several lawsuits against them they also go by Rentokil. In my research I also came across a piece of information on their website that was later taken down that I retained for my records stating you have 30 days to get out of their contract without paying any early termination fees!!

            Terminix Response

            01/09/2025

            Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

            Terminix Executive Services

            Customer Response

            01/12/2025

            I have been speaking with representatives I have a whole file and continue to be told by every representative that someone from corporate will be contacting me Im still waiting the account number for this account is:**SSN***************

          Customer Review Rating

          1.1/5

          Average of 1,266 Customer Reviews

          Contact Information

          150 Peabody Pl

          Memphis, TN 38103-3700

          Get Directions
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          (866) 869-2273

          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 98

          Customer Reviews are not used in the calculation of BBB Rating

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