Reviews

**************,

Good morning and thank you for reviewing your recent Ship Sticks experience. We believe there may be some confusion regarding your recent shipment. We do see that you contacted our team on September 3rd (your scheduled delivery date) asking if you could collect your shipment from the local ***** facility instead of having the shipment delivered to the original intended residential destination. Our team advised you we would reach out to the carrier to make this arrangement and follow up once the request was completed.

We called you back on September 3rd within 30 minutes of your original request, and advised the shipment was now available for collection at the local ***** hub in **************, **. Unfortunately, you did not answer, so we had to leave a voice message and also sent a follow-up email to your email address on file outlining the request had been completed. We did not hear back from you on September 3rd, so made an additional outreach to you on September 4th to confirm you were still planning on collecting the shipment from the **************, CO facility. Again, there was no answer, so we had to leave a voice message and follow up with an email. We have yet to see a reply to any of those outreaches.

However, per the tracking scans on your shipment, it does seems you were able to retrieve your shipment from the **************, CO ***** facility at 4:44 pm on September 4th. If you would like to discuss this shipment in further detail, please feel to reach us at ************ or by replying to our emails from September 3rd and September 4th.

Please know Ship Sticks does offer many benefits including but not limited to a shipping rate up to 30-40% less than shipping through the carrier directly (dependent on service level), complimentary $1,000 of insurance on all golf bag shipments with the ability to insure up to $7,500 at a nominal fee, a money-back on-time guarantee, our $200 Shipment Protection Plan, and a professional customer support team to assist with any tracking inquiries, order adjustments, delivery issues, etc.

We hope to have the opportunity to assist with your future travels, and thank you for your feedback.

****************,

Good morning and thank you for submitting a review of Ship Sticks service. When reviewing your order with us, we see our team was able to successfully apply a 20% discount toward your booking on May 15th.We apologize for any original issues with your coupon not applying to the booking and any unnecessary inconvenience. 

About your box question, Ship Sticks does require all shipments to be packaged in a soft travel bag, hard travel case, or box in order to ship. We do have the ability to mail our customers a box at a nominal fee, however, based on your required collection date we were unable to have a box shipped to you in the desired timeline.

Ship Sticks does offer numerous advantages as opposed to using ***** or *** directly. Typically, Ship Sticks shipping costs are 30-40% less expensive than using the carriers directly. In addition, Ship Sticks offers affordable insurance options for your shipment with $1,000 of insurance complimentary on all shipments (***** and *** only offer $100 of complimentary insurance with additional insurance available at a higher rate). Lastly, Ship Sticks also offers a money-back on-time guarantee for all of our deliveries and if for any reason your shipment does not arrive as scheduled you would be eligible for a refund of your shipping cost and our $200 Shipment Protection Plan toward rental equipment and other golf-related purchases.

I am pleased to let you know your shipment is confirmed on a ***** delivery vehicle today, ahead of schedule, and will be arriving later today to your destination. If you do have any additional questions, comments, or concerns we can be reached at ************ or by emailing ******************************************.

Thank you for your time. 

********************,

Thank you for your review. Our team sincerely apologizes for the issue with your shipment and the need to file a missing package claim. We know this is frustrating and are sorry for the inconvenience. This shipment was sent in two boxes taped together, which originally required our investigations team to work through a few different possibilities outside our normal procedures. As advised in our communications with you this past Thursday, May 16th, your claim has been approved for the insurance amount selected when booking and your reimbursement check will be mailed out this week to the address you provided.

If you have any questions or concerns, please give us a call at ************** and we will be happy to further discuss. Thank you for your time.

Ms. ***,

Good morning and thank you for contacting us regarding your active order. We sincerely apologize for any inconvenience being caused by the delayed delivery of your current shipment. Our team is actively working with our partnered carrier ***** to resolve this matter. In reference to your comment on insurance, your shipment was insured for $1,5000 when the order was placed and insurance covers damage or loss. The $200 you are referencing is in regards to our Shipment Protection Plan which is a spending allowance to use toward rental clubs and other golf-related purchases you may have to make while we work on the delivery of your shipment. Since your bag is scanning daily, we know it is not lost, however, it does seem both the outbound and return label are on the shipment causing it to ping pong in between the origination and destination. We can confirm this is the case because both your outbound and return tracking numbers are receiving scans within the ***** network. We are working with ***** to have the outbound label removed so your bag can be returned to it's intended destination. 

A member of our supervisor team will be contacting you shortly to further discuss what steps are being made to resolve this matter and what efforts we can make to reimburse you for this experience. We appreciate your time while we work through the logistics of this issue and do look forward to resolving this matter.

Thank you for your time. 

*************************,

Good morning and thank you for reviewing your recent Ship Sticks experience. We do apologize your most recent shipment from *************, ** to *******, ** has been less than ideal. When this shipment was booked, the original timeline for delivery was a drop off by you at ***** on January 15th, **** for delivery in *******, ** by the end of the business day on Monday, January 22nd. Your shipment was dropped off as scheduled on January 15th, however, due to heavy snow/ice that affected the majority of the country last week, your shipment was not collected by ***** from the drop off location on the intended date of January 15th.

On the morning of January 16th, at 10:18 am EST our team reached out to you via the phone number *************) and email address *********************** associated to this number to advise of the shipment not being collected by ***** on January 15th. At this time we did advise that the shipment would ship out 1-day later due to the weather issue and could arrive as late as January 23rd (1-day later). You had asked if there was a way for the shipment to still arrive on January 22nd, and our team advised you that given the delay was due to weather, that we could work on upgrading the shipment to Express, however, there would be an additional cost for the faster service level. This email was sent at 12:42 pm on January 16th and not replied to until yesterday, January 22nd after the shipment was already in transit to the destination. I am happy to attach this email conversation for the BBB if they would like.

Typically, if a delay occurs with our service, then customer's do receive a refund of their shipping cost and our $200 Shipment Protection Plan to assist with rental and other golf-related purchases that *** be necessary as a result of the delay. However, our on-time refund policy is waived when the delay of delivery is directly impacted by weather conditions. This is what is outlined in our terms of service. 

As anticipated and was discussed in our communication with you yesterday, your shipment did arrive at the local facility in *****, ** this morning, January 23rd, and we are working diligently to coordinate carrier delivery today.  Again, this is the exact scenario we outlined in our original communications on January 16th. A member of our supervisor team attempted to call you earlier today to provide this update, but had to leave a voice message and send another email. We will continue to update you on the status of your delivery as the day progresses.

We do apologize for any confusion you *** have had regarding this shipment and do thank you for your time. We look forward to resolving this matter. 

*******,

Good morning and thank you for your review. You have posted this same review on a few review sites and we have replied asking for additional details. Unfortunately, we are not seeing any orders in our system under your name or email address. In order for us to look into this matter further we ask that you please provide us with your Order ID or Shipment Tracking ID.

We look forward to your reply so we can assist accordingly. Thank you for your time. 

**************,

Good morning and thank you for taking the time to review your recent shipments to ******. As mentioned in our conversations yesterday with your assistant *****, we sincerely apologize and regret the inconveniences you experienced due to this delay. It is never our teams intention to mislead a customer, however, we are somewhat limited to only being able to convey the information to you that is provided to use from our partnered carrier ****** It is unfortunate that the information ***** provided us last week turned out to be inaccurate, and for that we do apologize.

***** has confirmed the reason for the extended delay is that the particular facility in Maui responsible for delivering your shipments was experiencing staffing shortages due to employee displacement that derived from the Maui wildfires a few months back. This is the first this has been brought to our attention by *****, hence why we were not able to make you aware of this prior to shipping. As of yesterday, we were able to arrange the ***** station to have all shipments available for collection, and hired a third party courier to collect your bags and complete delivery to your destination. In addition to the hired courier we have also refunded you for all outbound shipping costs ($999.85), rescheduled your tee time on your behalf, talked to the destination to decrease your cancelation fee by 50%, and offered your our $200 Shipment Protection Plan per shipment. As you mentioned, you are not sure the $200 Shipment Protection Plan per bag will be adequate, so we have advised in our conversations to please forward us all item receipts eligible for reimbursement, and our executive team will review this matter in detail before providing an expense reimbursement offer.

We can see you have shipped with us frequently, and hope you understand from your past experiences that this particular scenario is by no means typical, and we are committed to finding a fair resolution. We look forward to receiving the reimbursement receipts from you, so we can assist accordingly.

Thank you for your time. 

********************,

Thank you for reviewing your recent Ship Sticks shipment. We do regret your return shipment was less than ideal. We do pride ourselves on a positive customer experience, and can assure you delayed deliveries are not typical. Due to the delay in delivery, we have refunded your return shipping costs to the credit card that was used when booking. Please allow 3-5 business days for this refund to reflect on your credit card.

Additionally, please take a moment to inspect the contents of your box and if any of your items were received in a different condition than when they were shipped, our team would be happy to assist in filing a claim. We can be reached at ************ or by emailing ******************************************.

We appreciate your time, and look forward to being of further assistance if needed. 

************,

Good morning and thank you for taking the time to review your recent Ship Sticks experience. We do apologize for any inconvenience you experienced regarding the customs delay that occurred on (1) of your (2) shipments to ********. We can assure you this is by no means typical and our team has been working diligently to correct the matter. Unfortunately, once a shipment is flagged by customs, our ability to intervene does become somewhat limited. We have been actively speaking with customs and confirming they have received all appropriate documentation for clearance. Due to this inconvenience, we did refund the full shipping cost associated with this delayed shipment, and offered our Shipment Protection Plan to assist with golf related expenses and rental club reimbursement. While we understand this situation is not ideal, I can assure you we do take matters such as this one seriously. 

With that being said, the good news is as of this morning, your shipment has been successfully cleared from customs and departed the ************** in route back to *******, ** via DHL waybill number **********. 

If you do have any additional questions, please reach out via phone at ************. Additionally, our International Support Manager will be making another outreach to you later this morning, as we have been doing throughout this matter, to provide the update and answer any questions you may have. Thank you for your time and understanding. 

************,

Good morning and thank you for taking the time to review your recent Ship Sticks experience. We do apologize for any inconvenience you experienced regarding the customs delay that occurred on (1) of your (2) shipments to ********. We can assure you this is by no means typical and our team has been working diligently to correct the matter. Unfortunately, once a shipment is flagged by customs, our ability to intervene does become somewhat limited. We have been actively speaking with customs and confirming they have received all appropriate documentation for clearance. Due to this inconvenience, we did refund the full shipping cost associated with this delayed shipment, and offered our Shipment Protection Plan to assist with golf related expenses and rental club reimbursement. While we understand this situation is not ideal, I can assure you we do take matters such as this one seriously. 

With that being said, the good news is as of this morning, your shipment has been successfully cleared from customs and departed the ************** in route back to *******, ** via DHL waybill number **********. 

If you do have any additional questions, please reach out via phone at ************. Additionally, our International Support Manager will be making another outreach to you later this morning, as we have been doing throughout this matter, to provide the update and answer any questions you may have. Thank you for your time and understanding.