Reviews

Review Details

• Review fromBruce P

  Date: 03/18/2025

  1 star

  Bruce P

  Date: 03/18/2025

  They lost my clubs worth over $3000.00 - they arrived at the hub in ******* by they have no idea where they went form there. Insurance only gives $1000.00 back if lost. They didnt have any other clear choice option for additional insurance. Lost everything gold related I had. Heartbreaking.
  

  Ship Sticks

  Date: 03/19/2025

  Mr. ******,

  Thank you for taking the time to share your experience through the Better Business Bureau. I want to personally extend my sincerest apologies for the frustration and disappointment caused during your recent shipment. At Ship Sticks, we take great pride in providing an exceptional service, and we deeply regret that we fell short of your expectations in this instance. We understand that trust is earned, and it is truly disheartening to know that we were unable to uphold that trust.

  Please know that our team explored every possible avenue to locate your shipment, utilizing all available resources during the search process. Despite our dedicated efforts, we were ultimately unable to retrieve your belongings. After exhausting all options, we proceeded with processing your insurance claim to provide a resolution.
  

  To ensure full transparency, Id like to outline our investigation process:

  Initial Search Period: This phase can take up to 10 business days from the originally scheduled delivery date. During this time, we work closely with carrier facilities along the shipments route and utilize the national lost and found database of our partnered carrier FedEx.

  Insurance Claim Process: If the shipment is not located within the 10-day search period, we initiate an insurance claim based on the current market value of the missing items, up to the coverage amount selected at the time of booking. Ship Sticks offers up to $7,500 in insurance during booking, with $1,000 included at no fee. In this case, you selected $1,000 of insurance coverage when you placed your order on February 2nd, 2025.

  Claim Review & Finalization: Once the claim is filed, it undergoes a review process, which typically takes up to 10 business days. During this time, our team continues efforts to locate the shipment. Unfortunately, after an extensive search, the shipment remained unlocated, and your claim was finalized and reimbursed for the insurance amount selected at booking.

  I want to assure you that this situation is not reflective of the service we strive to provide, and I deeply regret that we were unable to deliver the seamless experience you expected. If there is anything further we can do to assist you, please dont hesitate to reach out at ************ or by emailing *******************************************

  We genuinely appreciate your patience and understanding throughout this process and truly value your business. Thank you for your time.

• Review fromJames W

  Date: 03/13/2025

  1 star

  James W

  Date: 03/13/2025

  After a family member had a bad experience with Ship Sticks a few years back (clubs delayed four days) I decided to give them another try. Unfortunately, the experience has been horrible. My clubs did make it to Streamsong with no issues. After my trip was completed I was heading on to **** for a business trip and had the clubs sent back to the local *** store. Initially, the clubs were on their way but the tracking stopped on March 4th. Ship Sticks has been less than forthcoming with information stating the label clearly got removed from the clubs and they are "probably in *** lost and found" . Starting on March 7th, I received occasionally emails (I had to be proactive to more frequent updates which contain little more that we are confident we will find the clubs. A token $200 credit was provided to allow me to have one set of club rentals, another pair of shoes and one dozen golf ***** - not sure what planet Ship Sticks lives on but when you lose golf equipment like they have you work to provide the customer comfort not a token one time amount. Adding further frustration is I am getting push back on filing an insurance claim since they feel they will find the clubs. When Ship Sticks was confronted with how many sets are in lost and found they admitted it can not be many. And yet they have no answers. All the recommended backups were done (another label inside the travel bag, two business cards in different locations, name tags on the golf bag, and clear other identification items). Based on my experience (twice now) I would highly recommend staying away from Ship Sticks if you value your items. I took out insurance on the shipping but have little confidence that they will honor it since they have not shown any level of caring during this frustrating experience.
  

  Ship Sticks

  Date: 03/14/2025

  Mr. *****,

  Good morning and thank you for reviewing your current experience through the Better Business Bureau. First and foremost, we sincerely apologize for the inconvenience this situation is causing and want to reassure you of our continued commitment to locating and returning your shipment as quickly as possible. While this is not a common scenario, it can occur when a shipping label becomes detached from a shipment in transit. 

  To help set expectations, we want to outline the timeline for our investigations process:

  Initial Search Period: This phase can take up to 10 business days from your originally scheduled delivery date. During this time, we will continue working closely with carrier facilities along the shipments route and the national lost and found database.

  Insurance Claim Process: If the shipment is not located within the initial 10 business days, we will initiate an insurance claim based on the current market value of your missing items, up to the insurance coverage amount you selected when booking.
  
  The claim process typically takes 10 additional business days to review and approve once filed. During this time, we will continue searching for your shipment. If, at the end of the claim period, the shipment remains unlocated, the claim will be finalized and reimbursed based on the current market value of the missing items, up to the insured amount.

  We will provide updates every 2 business days throughout this process. If you prefer more or less frequent updates, please let us know, and we will adjust accordingly. We understand that this situation is far from ideal, and we take matters like this very seriously. Please know that our team is doing everything possible to resolve this issue promptly and to return your shipment to you.

  Our team will continue to stay in touch via the email communications that are currently occurring. However, if you would prefer a call to further discuss this, please let us know, and we would be happy to arrange for a team member to contact you by phone.

  Thank you for your time, patience, and understanding while we work toward a resolution. If you have any further questions or concerns, we are here to help.
  

• Review fromJohn L

  Date: 10/15/2024

  1 star
  Terrible experience and service. For a "premium" shipping service, there wasn't much customer care or professionalism. My clubs were never delivered for the entirety of my four day trips and they offered a refund for only one day of rental clubs. I was charged for shipping clubs that never even made it to my destiation until well after I had returned home a WEEK later. Instead of offering a full refund, they only removed the Secondary charge of shipping it to the correct location. Worked with an agent who closed the ticket while were still discussing an approproiate solution. I have zero faith or trust in this service.

• Review fromNick T

  Date: 09/03/2024

  1 star

  Nick T

  Date: 09/03/2024

  I had clubs shipped with them and you might as well just go straight through ***** my bag couldnt be delivered for some reason and I cant get a tracking number from shipsticks or just a place where I can go pick them up very disappointed
  

  Ship Sticks

  Date: 09/05/2024

  **************,

  Good morning and thank you for reviewing your recent Ship Sticks experience. We believe there may be some confusion regarding your recent shipment. We do see that you contacted our team on September 3rd (your scheduled delivery date) asking if you could collect your shipment from the local ***** facility instead of having the shipment delivered to the original intended residential destination. Our team advised you we would reach out to the carrier to make this arrangement and follow up once the request was completed.

  We called you back on September 3rd within 30 minutes of your original request, and advised the shipment was now available for collection at the local ***** hub in **************, **. Unfortunately, you did not answer, so we had to leave a voice message and also sent a follow-up email to your email address on file outlining the request had been completed. We did not hear back from you on September 3rd, so made an additional outreach to you on September 4th to confirm you were still planning on collecting the shipment from the **************, CO facility. Again, there was no answer, so we had to leave a voice message and follow up with an email. We have yet to see a reply to any of those outreaches.

  However, per the tracking scans on your shipment, it does seems you were able to retrieve your shipment from the **************, CO ***** facility at 4:44 pm on September 4th. If you would like to discuss this shipment in further detail, please feel to reach us at ************ or by replying to our emails from September 3rd and September 4th.

  Please know Ship Sticks does offer many benefits including but not limited to a shipping rate up to 30-40% less than shipping through the carrier directly (dependent on service level), complimentary $1,000 of insurance on all golf bag shipments with the ability to insure up to $7,500 at a nominal fee, a money-back on-time guarantee, our $200 Shipment Protection Plan, and a professional customer support team to assist with any tracking inquiries, order adjustments, delivery issues, etc.

  We hope to have the opportunity to assist with your future travels, and thank you for your feedback.

• Review fromMatthew C

  Date: 05/17/2024

  1 star

  Matthew C

  Date: 05/17/2024

  Sent me an email about 20% off coupon, went on the website filled everything out, then it said the 20% discount has expired already. Had to call the ship stick service department. I needed my club shipped out within two weeks and they could not get a box to me in that time, so I had to take my clubs to ***** to ship. Why even pay ship stick to ship the clubs if I have to go to ***** anyway? I shipped the clubs then I get a call from them the next day saying theyre coming to pick my clubs up today. I told them dont they see the shipping number that it already shipped? This was a total runaround and I will not be using them again.one Hand does not know what the other hand is doing. And it wouldve been cheaper just to drive to ***** and ship it myself. Waste of time and money..
  

  Ship Sticks

  Date: 05/20/2024

  ****************,

  Good morning and thank you for submitting a review of Ship Sticks service. When reviewing your order with us, we see our team was able to successfully apply a 20% discount toward your booking on May 15th.We apologize for any original issues with your coupon not applying to the booking and any unnecessary inconvenience. 

  About your box question, Ship Sticks does require all shipments to be packaged in a soft travel bag, hard travel case, or box in order to ship. We do have the ability to mail our customers a box at a nominal fee, however, based on your required collection date we were unable to have a box shipped to you in the desired timeline.

  Ship Sticks does offer numerous advantages as opposed to using ***** or *** directly. Typically, Ship Sticks shipping costs are 30-40% less expensive than using the carriers directly. In addition, Ship Sticks offers affordable insurance options for your shipment with $1,000 of insurance complimentary on all shipments (***** and *** only offer $100 of complimentary insurance with additional insurance available at a higher rate). Lastly, Ship Sticks also offers a money-back on-time guarantee for all of our deliveries and if for any reason your shipment does not arrive as scheduled you would be eligible for a refund of your shipping cost and our $200 Shipment Protection Plan toward rental equipment and other golf-related purchases.

  I am pleased to let you know your shipment is confirmed on a ***** delivery vehicle today, ahead of schedule, and will be arriving later today to your destination. If you do have any additional questions, comments, or concerns we can be reached at ************ or by emailing ******************************************.

  Thank you for your time. 

• Review fromErik H

  Date: 05/16/2024

  1 star

  Erik H

  Date: 05/16/2024

  Bag was lost. Its been a month without an update. Filed a claim, and its been two weeks without anything they said coming true. They have multiple employees saying different things. Doesnt seem like anyone is on the same page. If you value your golf clubs and your ability to play golf Id advise to spend the money to travel with your golf clubs. They also gave me a tracking email that said they were in a location that they were not. I offered to pick them up and they were not in the location given in the email.
  

  Ship Sticks

  Date: 05/20/2024

  ********************,

  Thank you for your review. Our team sincerely apologizes for the issue with your shipment and the need to file a missing package claim. We know this is frustrating and are sorry for the inconvenience. This shipment was sent in two boxes taped together, which originally required our investigations team to work through a few different possibilities outside our normal procedures. As advised in our communications with you this past Thursday, May 16th, your claim has been approved for the insurance amount selected when booking and your reimbursement check will be mailed out this week to the address you provided.

  If you have any questions or concerns, please give us a call at ************** and we will be happy to further discuss. Thank you for your time.

• Review fromMeg B

  Date: 04/02/2024

  1 star

  Meg B

  Date: 04/02/2024

  Horrible service. Lack of concern for your missing golf clubs. This company should now how EXPENSIVE clubs are, and the fact they are a company to make you feel good about your golf clubs being delivered carefully, our clubs are lost. Its been a week and all they can give us is $200 when the clubs and travel bag cost over $2,000. They blame ****** we took the insurance they offered. The company is a scam. We know for a fact the label was taped well on the package and we also wrote our info on the bag incase something like this happened. And here we are, no clubs, claims the label fell off and heres $200 for your troubles unbelievable.!!!!!
  

  Ship Sticks

  Date: 04/04/2024

  Ms. ***,

  Good morning and thank you for contacting us regarding your active order. We sincerely apologize for any inconvenience being caused by the delayed delivery of your current shipment. Our team is actively working with our partnered carrier ***** to resolve this matter. In reference to your comment on insurance, your shipment was insured for $1,5000 when the order was placed and insurance covers damage or loss. The $200 you are referencing is in regards to our Shipment Protection Plan which is a spending allowance to use toward rental clubs and other golf-related purchases you may have to make while we work on the delivery of your shipment. Since your bag is scanning daily, we know it is not lost, however, it does seem both the outbound and return label are on the shipment causing it to ping pong in between the origination and destination. We can confirm this is the case because both your outbound and return tracking numbers are receiving scans within the ***** network. We are working with ***** to have the outbound label removed so your bag can be returned to it's intended destination. 

  A member of our supervisor team will be contacting you shortly to further discuss what steps are being made to resolve this matter and what efforts we can make to reimburse you for this experience. We appreciate your time while we work through the logistics of this issue and do look forward to resolving this matter.

  Thank you for your time. 

• Review fromConnie N

  Date: 01/22/2024

  1 star

  Connie N

  Date: 01/22/2024

  Would leave 0 if I could. I would not recommend. Ship Sticks deletes negative comments and also doesnt let you leave reviews for a reason, if they did, theyd no longer have any business. When you sign up to use Ship Sticks it was my understanding you pick your drop off or pick up date, based on your needed arrival date, then pay your fee, lastly your clubs show up hassle free. I dropped my clubs off on 1/15 with the drop off date of 1/21. My vacation starts 1/23, so planned for there to be any potential delay and still have my clubs. Its now 1/22 and they said they dont know where my clubs are of if it ever they will get there, but they didnt lose them because they dont touch them, ***** does. They provided no solutions. I asked if they could cover a rental set for the days Im there and dont have clubs and they said no because they dont compensate people if it arrives late as thats part of the terms of use. This company has horrific customer service and problem solving skills. It offers no convenience. Youre much better off bringing them on the plane with you and saving your time. Asked for the shipment to be free, since they didnt deliver anything and they said they dont offer refunds of any kind and thats just part of working with them. They also delete off their website and social media sites any negative reviews. Buyer beware.
  

  Ship Sticks

  Date: 01/23/2024

  *************************,

  Good morning and thank you for reviewing your recent Ship Sticks experience. We do apologize your most recent shipment from *************, ** to *******, ** has been less than ideal. When this shipment was booked, the original timeline for delivery was a drop off by you at ***** on January 15th, **** for delivery in *******, ** by the end of the business day on Monday, January 22nd. Your shipment was dropped off as scheduled on January 15th, however, due to heavy snow/ice that affected the majority of the country last week, your shipment was not collected by ***** from the drop off location on the intended date of January 15th.

  On the morning of January 16th, at 10:18 am EST our team reached out to you via the phone number *************) and email address *********************** associated to this number to advise of the shipment not being collected by ***** on January 15th. At this time we did advise that the shipment would ship out 1-day later due to the weather issue and could arrive as late as January 23rd (1-day later). You had asked if there was a way for the shipment to still arrive on January 22nd, and our team advised you that given the delay was due to weather, that we could work on upgrading the shipment to Express, however, there would be an additional cost for the faster service level. This email was sent at 12:42 pm on January 16th and not replied to until yesterday, January 22nd after the shipment was already in transit to the destination. I am happy to attach this email conversation for the BBB if they would like.

  Typically, if a delay occurs with our service, then customer's do receive a refund of their shipping cost and our $200 Shipment Protection Plan to assist with rental and other golf-related purchases that *** be necessary as a result of the delay. However, our on-time refund policy is waived when the delay of delivery is directly impacted by weather conditions. This is what is outlined in our terms of service. 

  As anticipated and was discussed in our communication with you yesterday, your shipment did arrive at the local facility in *****, ** this morning, January 23rd, and we are working diligently to coordinate carrier delivery today.  Again, this is the exact scenario we outlined in our original communications on January 16th. A member of our supervisor team attempted to call you earlier today to provide this update, but had to leave a voice message and send another email. We will continue to update you on the status of your delivery as the day progresses.

  We do apologize for any confusion you *** have had regarding this shipment and do thank you for your time. We look forward to resolving this matter. 

• Review fromLali P

  Date: 12/06/2023

  1 star

  Lali P

  Date: 12/06/2023

  Very ************ Lost my clubs and did nothing to fix the issue. Never use them unless you want to lose your items. They are good at lying.
  

  Ship Sticks

  Date: 12/08/2023

  *******,

  Good morning and thank you for your review. You have posted this same review on a few review sites and we have replied asking for additional details. Unfortunately, we are not seeing any orders in our system under your name or email address. In order for us to look into this matter further we ask that you please provide us with your Order ID or Shipment Tracking ID.

  We look forward to your reply so we can assist accordingly. Thank you for your time. 

• Review fromPatrick F

  Date: 11/06/2023

  1 star

  Patrick F

  Date: 11/06/2023

  I would give them a minus due to the constant lies they told us. They have no problem selling you their delivery but blame Fed Ex and then hurt peoples trips and offer no compensation worth the trip lose and also show no remorse to constantly lie to their costumers .. ********* in a row 2 day delivery turned into 8 days and lots of excuses and lies .. even tried to blame the ****** fires causing shortages but never had a problem selling it to us and never knew till it was already late and could not reimburse us for a **** round because they lost 5 sets of clubs on this trip ... Do not use them.
  

  Ship Sticks

  Date: 11/08/2023

  **************,

  Good morning and thank you for taking the time to review your recent shipments to ******. As mentioned in our conversations yesterday with your assistant *****, we sincerely apologize and regret the inconveniences you experienced due to this delay. It is never our teams intention to mislead a customer, however, we are somewhat limited to only being able to convey the information to you that is provided to use from our partnered carrier ****** It is unfortunate that the information ***** provided us last week turned out to be inaccurate, and for that we do apologize.

  ***** has confirmed the reason for the extended delay is that the particular facility in Maui responsible for delivering your shipments was experiencing staffing shortages due to employee displacement that derived from the Maui wildfires a few months back. This is the first this has been brought to our attention by *****, hence why we were not able to make you aware of this prior to shipping. As of yesterday, we were able to arrange the ***** station to have all shipments available for collection, and hired a third party courier to collect your bags and complete delivery to your destination. In addition to the hired courier we have also refunded you for all outbound shipping costs ($999.85), rescheduled your tee time on your behalf, talked to the destination to decrease your cancelation fee by 50%, and offered your our $200 Shipment Protection Plan per shipment. As you mentioned, you are not sure the $200 Shipment Protection Plan per bag will be adequate, so we have advised in our conversations to please forward us all item receipts eligible for reimbursement, and our executive team will review this matter in detail before providing an expense reimbursement offer.

  We can see you have shipped with us frequently, and hope you understand from your past experiences that this particular scenario is by no means typical, and we are committed to finding a fair resolution. We look forward to receiving the reimbursement receipts from you, so we can assist accordingly.

  Thank you for your time.