Reviews

Review Details

• Review fromRicardo P

  Date: 08/04/2025

  1 star
  Wow! Should have looked at these reviews before shipping my son's clubs back home from the **. I am very disappointed with the service Ive received. Its completely unacceptable that the Ship Sticks team did not received update or information regarding my son's golf bag location and delivery. Even after we receive a packgage with a shirt, yes a shirt, insted of my son's golf bag. Clearly, there has been a significant mishandling of the delivery. Despite me informing Ship Sitcks about the location of the bag using the Air Tag the Ship Sticks team failed to communicate with me any update or possible solutions.I wasn't informed of ************************* with ****** fortunately, and thanks to my diligent follow-up, I was able to get the golf bag delivered by ****** situation that I had to make Ship Stick aware of. The serivice fee Ship Stick charges is not cheep and the service provided is not worth the headache and lack of coustomer service when things go ******* falsely advertise a hassle-free experience, which was anything but hassle-free.

• Review fromJames W

  Date: 03/13/2025

  1 star
  After a family member had a bad experience with Ship Sticks a few years back (clubs delayed four days) I decided to give them another try. Unfortunately, the experience has been horrible. My clubs did make it to Streamsong with no issues. After my trip was completed I was heading on to **** for a business trip and had the clubs sent back to the local *** store. Initially, the clubs were on their way but the tracking stopped on March 4th. Ship Sticks has been less than forthcoming with information stating the label clearly got removed from the clubs and they are "probably in *** lost and found" . Starting on March 7th, I received occasionally emails (I had to be proactive to more frequent updates which contain little more that we are confident we will find the clubs. A token $200 credit was provided to allow me to have one set of club rentals, another pair of shoes and one dozen golf ***** - not sure what planet Ship Sticks lives on but when you lose golf equipment like they have you work to provide the customer comfort not a token one time amount. Adding further frustration is I am getting push back on filing an insurance claim since they feel they will find the clubs. When Ship Sticks was confronted with how many sets are in lost and found they admitted it can not be many. And yet they have no answers. All the recommended backups were done (another label inside the travel bag, two business cards in different locations, name tags on the golf bag, and clear other identification items). Based on my experience (twice now) I would highly recommend staying away from Ship Sticks if you value your items. I took out insurance on the shipping but have little confidence that they will honor it since they have not shown any level of caring during this frustrating experience.
  

  Ship Sticks

  Date: 03/14/2025

  Mr. *****,

  Good morning and thank you for reviewing your current experience through the Better Business Bureau. First and foremost, we sincerely apologize for the inconvenience this situation is causing and want to reassure you of our continued commitment to locating and returning your shipment as quickly as possible. While this is not a common scenario, it can occur when a shipping label becomes detached from a shipment in transit. 

  To help set expectations, we want to outline the timeline for our investigations process:

  Initial Search Period: This phase can take up to 10 business days from your originally scheduled delivery date. During this time, we will continue working closely with carrier facilities along the shipments route and the national lost and found database.

  Insurance Claim Process: If the shipment is not located within the initial 10 business days, we will initiate an insurance claim based on the current market value of your missing items, up to the insurance coverage amount you selected when booking.
  
  The claim process typically takes 10 additional business days to review and approve once filed. During this time, we will continue searching for your shipment. If, at the end of the claim period, the shipment remains unlocated, the claim will be finalized and reimbursed based on the current market value of the missing items, up to the insured amount.

  We will provide updates every 2 business days throughout this process. If you prefer more or less frequent updates, please let us know, and we will adjust accordingly. We understand that this situation is far from ideal, and we take matters like this very seriously. Please know that our team is doing everything possible to resolve this issue promptly and to return your shipment to you.

  Our team will continue to stay in touch via the email communications that are currently occurring. However, if you would prefer a call to further discuss this, please let us know, and we would be happy to arrange for a team member to contact you by phone.

  Thank you for your time, patience, and understanding while we work toward a resolution. If you have any further questions or concerns, we are here to help.
  

• Review fromMatthew C

  Date: 05/17/2024

  1 star
  Sent me an email about 20% off coupon, went on the website filled everything out, then it said the 20% discount has expired already. Had to call the ship stick service department. I needed my club shipped out within two weeks and they could not get a box to me in that time, so I had to take my clubs to ***** to ship. Why even pay ship stick to ship the clubs if I have to go to ***** anyway? I shipped the clubs then I get a call from them the next day saying theyre coming to pick my clubs up today. I told them dont they see the shipping number that it already shipped? This was a total runaround and I will not be using them again.one Hand does not know what the other hand is doing. And it wouldve been cheaper just to drive to ***** and ship it myself. Waste of time and money..
  

  Ship Sticks

  Date: 05/20/2024

  ****************,

  Good morning and thank you for submitting a review of Ship Sticks service. When reviewing your order with us, we see our team was able to successfully apply a 20% discount toward your booking on May 15th.We apologize for any original issues with your coupon not applying to the booking and any unnecessary inconvenience. 

  About your box question, Ship Sticks does require all shipments to be packaged in a soft travel bag, hard travel case, or box in order to ship. We do have the ability to mail our customers a box at a nominal fee, however, based on your required collection date we were unable to have a box shipped to you in the desired timeline.

  Ship Sticks does offer numerous advantages as opposed to using ***** or *** directly. Typically, Ship Sticks shipping costs are 30-40% less expensive than using the carriers directly. In addition, Ship Sticks offers affordable insurance options for your shipment with $1,000 of insurance complimentary on all shipments (***** and *** only offer $100 of complimentary insurance with additional insurance available at a higher rate). Lastly, Ship Sticks also offers a money-back on-time guarantee for all of our deliveries and if for any reason your shipment does not arrive as scheduled you would be eligible for a refund of your shipping cost and our $200 Shipment Protection Plan toward rental equipment and other golf-related purchases.

  I am pleased to let you know your shipment is confirmed on a ***** delivery vehicle today, ahead of schedule, and will be arriving later today to your destination. If you do have any additional questions, comments, or concerns we can be reached at ************ or by emailing ******************************************.

  Thank you for your time. 

• Review fromErik H

  Date: 05/16/2024

  1 star
  Bag was lost. Its been a month without an update. Filed a claim, and its been two weeks without anything they said coming true. They have multiple employees saying different things. Doesnt seem like anyone is on the same page. If you value your golf clubs and your ability to play golf Id advise to spend the money to travel with your golf clubs. They also gave me a tracking email that said they were in a location that they were not. I offered to pick them up and they were not in the location given in the email.
  

  Ship Sticks

  Date: 05/20/2024

  ********************,

  Thank you for your review. Our team sincerely apologizes for the issue with your shipment and the need to file a missing package claim. We know this is frustrating and are sorry for the inconvenience. This shipment was sent in two boxes taped together, which originally required our investigations team to work through a few different possibilities outside our normal procedures. As advised in our communications with you this past Thursday, May 16th, your claim has been approved for the insurance amount selected when booking and your reimbursement check will be mailed out this week to the address you provided.

  If you have any questions or concerns, please give us a call at ************** and we will be happy to further discuss. Thank you for your time.

• Review fromConnie N

  Date: 01/22/2024

  1 star
  Would leave 0 if I could. I would not recommend. Ship Sticks deletes negative comments and also doesnt let you leave reviews for a reason, if they did, theyd no longer have any business. When you sign up to use Ship Sticks it was my understanding you pick your drop off or pick up date, based on your needed arrival date, then pay your fee, lastly your clubs show up hassle free. I dropped my clubs off on 1/15 with the drop off date of 1/21. My vacation starts 1/23, so planned for there to be any potential delay and still have my clubs. Its now 1/22 and they said they dont know where my clubs are of if it ever they will get there, but they didnt lose them because they dont touch them, ***** does. They provided no solutions. I asked if they could cover a rental set for the days Im there and dont have clubs and they said no because they dont compensate people if it arrives late as thats part of the terms of use. This company has horrific customer service and problem solving skills. It offers no convenience. Youre much better off bringing them on the plane with you and saving your time. Asked for the shipment to be free, since they didnt deliver anything and they said they dont offer refunds of any kind and thats just part of working with them. They also delete off their website and social media sites any negative reviews. Buyer beware.
  

  Ship Sticks

  Date: 01/23/2024

  *************************,

  Good morning and thank you for reviewing your recent Ship Sticks experience. We do apologize your most recent shipment from *************, ** to *******, ** has been less than ideal. When this shipment was booked, the original timeline for delivery was a drop off by you at ***** on January 15th, **** for delivery in *******, ** by the end of the business day on Monday, January 22nd. Your shipment was dropped off as scheduled on January 15th, however, due to heavy snow/ice that affected the majority of the country last week, your shipment was not collected by ***** from the drop off location on the intended date of January 15th.

  On the morning of January 16th, at 10:18 am EST our team reached out to you via the phone number *************) and email address *********************** associated to this number to advise of the shipment not being collected by ***** on January 15th. At this time we did advise that the shipment would ship out 1-day later due to the weather issue and could arrive as late as January 23rd (1-day later). You had asked if there was a way for the shipment to still arrive on January 22nd, and our team advised you that given the delay was due to weather, that we could work on upgrading the shipment to Express, however, there would be an additional cost for the faster service level. This email was sent at 12:42 pm on January 16th and not replied to until yesterday, January 22nd after the shipment was already in transit to the destination. I am happy to attach this email conversation for the BBB if they would like.

  Typically, if a delay occurs with our service, then customer's do receive a refund of their shipping cost and our $200 Shipment Protection Plan to assist with rental and other golf-related purchases that *** be necessary as a result of the delay. However, our on-time refund policy is waived when the delay of delivery is directly impacted by weather conditions. This is what is outlined in our terms of service. 

  As anticipated and was discussed in our communication with you yesterday, your shipment did arrive at the local facility in *****, ** this morning, January 23rd, and we are working diligently to coordinate carrier delivery today.  Again, this is the exact scenario we outlined in our original communications on January 16th. A member of our supervisor team attempted to call you earlier today to provide this update, but had to leave a voice message and send another email. We will continue to update you on the status of your delivery as the day progresses.

  We do apologize for any confusion you *** have had regarding this shipment and do thank you for your time. We look forward to resolving this matter. 

• Review fromPatrick F

  Date: 11/06/2023

  1 star
  I would give them a minus due to the constant lies they told us. They have no problem selling you their delivery but blame Fed Ex and then hurt peoples trips and offer no compensation worth the trip lose and also show no remorse to constantly lie to their costumers .. ********* in a row 2 day delivery turned into 8 days and lots of excuses and lies .. even tried to blame the ****** fires causing shortages but never had a problem selling it to us and never knew till it was already late and could not reimburse us for a **** round because they lost 5 sets of clubs on this trip ... Do not use them.
  

  Ship Sticks

  Date: 11/08/2023

  **************,

  Good morning and thank you for taking the time to review your recent shipments to ******. As mentioned in our conversations yesterday with your assistant *****, we sincerely apologize and regret the inconveniences you experienced due to this delay. It is never our teams intention to mislead a customer, however, we are somewhat limited to only being able to convey the information to you that is provided to use from our partnered carrier ****** It is unfortunate that the information ***** provided us last week turned out to be inaccurate, and for that we do apologize.

  ***** has confirmed the reason for the extended delay is that the particular facility in Maui responsible for delivering your shipments was experiencing staffing shortages due to employee displacement that derived from the Maui wildfires a few months back. This is the first this has been brought to our attention by *****, hence why we were not able to make you aware of this prior to shipping. As of yesterday, we were able to arrange the ***** station to have all shipments available for collection, and hired a third party courier to collect your bags and complete delivery to your destination. In addition to the hired courier we have also refunded you for all outbound shipping costs ($999.85), rescheduled your tee time on your behalf, talked to the destination to decrease your cancelation fee by 50%, and offered your our $200 Shipment Protection Plan per shipment. As you mentioned, you are not sure the $200 Shipment Protection Plan per bag will be adequate, so we have advised in our conversations to please forward us all item receipts eligible for reimbursement, and our executive team will review this matter in detail before providing an expense reimbursement offer.

  We can see you have shipped with us frequently, and hope you understand from your past experiences that this particular scenario is by no means typical, and we are committed to finding a fair resolution. We look forward to receiving the reimbursement receipts from you, so we can assist accordingly.

  Thank you for your time. 

• Review fromHelen L

  Date: 10/07/2023

  1 star
  I used them to send my golf clubs overseas. My clubs never
  made it and they ONLY reimburse $200 measly dollars for rentals etc.
  even though it may cost much more. They reimbursed my shipping cost but
  my clubs are nowhere to be found and I asked about making the claim for
  lost clubs but they said "well technicaly your clubs are not lost so
  eventually they wiil get to you" but I'm like when? maybe in 2024??
  Stay away from shipping internationally from this company. I followed
  all the directions to a T.
  Super bad, BBB please do something
  

  Ship Sticks

  Date: 10/12/2023

  ************,

  
  

  Good morning and thank you for taking the time to review your recent Ship Sticks experience. We do apologize for any inconvenience you experienced regarding the customs delay that occurred on (1) of your (2) shipments to ********. We can assure you this is by no means typical and our team has been working diligently to correct the matter. Unfortunately, once a shipment is flagged by customs, our ability to intervene does become somewhat limited. We have been actively speaking with customs and confirming they have received all appropriate documentation for clearance. Due to this inconvenience, we did refund the full shipping cost associated with this delayed shipment, and offered our Shipment Protection Plan to assist with golf related expenses and rental club reimbursement. While we understand this situation is not ideal, I can assure you we do take matters such as this one seriously. 

  
  

  With that being said, the good news is as of this morning, your shipment has been successfully cleared from customs and departed the ************** in route back to *******, ** via DHL waybill number **********. 

  
  

  If you do have any additional questions, please reach out via phone at ************. Additionally, our International Support Manager will be making another outreach to you later this morning, as we have been doing throughout this matter, to provide the update and answer any questions you may have. Thank you for your time and understanding. 

  

  Ship Sticks

  Date: 10/12/2023

  ************,

  
  Good morning and thank you for taking the time to review your recent Ship Sticks experience. We do apologize for any inconvenience you experienced regarding the customs delay that occurred on (1) of your (2) shipments to ********. We can assure you this is by no means typical and our team has been working diligently to correct the matter. Unfortunately, once a shipment is flagged by customs, our ability to intervene does become somewhat limited. We have been actively speaking with customs and confirming they have received all appropriate documentation for clearance. Due to this inconvenience, we did refund the full shipping cost associated with this delayed shipment, and offered our Shipment Protection Plan to assist with golf related expenses and rental club reimbursement. While we understand this situation is not ideal, I can assure you we do take matters such as this one seriously. 

  
  With that being said, the good news is as of this morning, your shipment has been successfully cleared from customs and departed the ************** in route back to *******, ** via DHL waybill number **********. 

  
  If you do have any additional questions, please reach out via phone at ************. Additionally, our International Support Manager will be making another outreach to you later this morning, as we have been doing throughout this matter, to provide the update and answer any questions you may have. Thank you for your time and understanding. 

• Review fromTerry C

  Date: 09/16/2023

  1 star
  My shipping container was destroyed. Shipsticks wont pay for it.
  

  Ship Sticks

  Date: 09/18/2023

  ********************,

  Good morning. Thank you for contacting our support team through the Better Business Bureau and sharing your valued feedback. We regret to hear that upon receiving your shipment, your travel case was damaged. Being a frequent user of our service we hope you know this is not typical and we are sorry to hear this has occurred. We strive for excellence and truly regret to hear that your experience with us was anything less than exceptional.
   
  We did send you an email yesterday, September 17th at 4:22 pm regarding your travel bag/case damage and have not heard back. We would like to hear more about this scenario so we may further assist. At your convenience, could you please reply to our email describing the damage that was incurred so that we may look into this further? If you're able to provide photos that would be especially helpful.
   
  We sincerely appreciate your cooperation and look forward to being of further assistance.

• Review fromKevin C

  Date: 09/09/2023

  1 star
  If I did my research, I wouldn't have used Ship Sticks. Going from ********** to ******** - they lost my clubs (and all my equipment). It's been 3 weeks now, and just going through the claim process, which will cover a quarter of the value. Ship sticks is essentially a middle man. They don't own/control any part of the shipping process, just facilitate it through the regular channels ************ etc). Pair that with all these lost bags (on multiple customer review platforms), the assumption is they're a pretty big target for theft. I wouldn't trust them with high value items (financial and/or sentimental). Go the airline route - Southwest allows free check-in for golf equipment, and UA counts sports equipment towards your checked bag allowance (subject to fees). Or ship direct. ***** does not offer insurance, but you can declare value per shipment - and at least you'd be dealing with them directly in the same scenario.
  

  Ship Sticks

  Date: 09/11/2023

  ************,

  Good afternoon and thank you for reviewing your ongoing shipment. First and foremost, we sincerely apologize for any inconvenience that is being caused by this matter. Unfortunately, it seems your shipping label become detached from your shipment in transit, and therefore has required our team to start a Lost Package Investigation with our partnered carrier ****** The initial investigation will last (10) business days before a claim can be filed. After the 10th business day, we can then initiate an insurance claim based on the insurance amount you selected when booking. While the insurance claim is under review, we will remain committed to locating your shipment. In many instances, it is not uncommon for shipments to be located in the ***** National Lost and Found facility after the initial (10) business day search.

  When you order was booked, you selected $1,000 of shipment insurance. Therefore, this is the amount that the insurance provider is obligated to pay if we are unable to locate your shipment. Please know when booking you do have the option to insure your shipment up to $7,500 at a nominal fee, and as an act of courtesy, Ship Sticks does insure all shipments for $1,000 at no cost. 

  I can assure you we take matters such as this one very seriously, and remain actively committed to locating your shipment within the ***** logistics network. We do regret if progress is not being made as quickly as you would desire and will continue to work diligently toward a resolution.

  If you have any further questions, you can reach us directly through our ongoing email chain or by calling ************. Thank you for your time and patience while we work toward resolving this matter. 

• Review fromKim M

  Date: 12/30/2022

  5 stars
  Could someone please help me understand why Ship Sticks gets voted the ******************************* when there are so many reviews of lost clubs? Mine included. Any shipping service could have shipped my clubs (Fed Ex/UPS). I paid for a service whose only business mission is to get clubs to their destination. And, if not, to find them. They are doing nothing more than I am to locate my clubs - calling Fed ******************** has not been pro active or specific on what their plan is to locate the clubs. One customer service rep hung up on me. Ship Stix charges a fee for getting clubs to their destination on time and more importantly finding clubs when they go missing. Ship Stix has great branding - but it ends there. Buyer beware.
  

  Ship Sticks

  Date: 01/03/2023

  Our sincerest apologies about the current lost clubs. Our team has submitted a refund for the shipment and will reimburse you for rental expenses. We will continue to work on the case until resolved.