Reviews

Review Details

• Review fromAaron W

  Date: 10/12/2023

  1 star

  Aaron W

  Date: 10/12/2023

  I don’t understand why this service is so highly rated. I shipped my clubs back from Indiana and the box I sent it in is completely destroyed. Not to mention it arrived late. My clubs were out of my bag and looks like they were shoved back in before arriving to my house. I’d love to leave a photo of the box but I’m not sure how on here. Horrible experience. You can just ship them yourself through fedex. You pay this ridiculous price to have them logistically figure everything out and in the end, you’re better off doing it yourself.
  
  

  Ship Sticks

  Date: 10/17/2023

  ********************,

  Thank you for reviewing your recent Ship Sticks shipment. We do regret your return shipment was less than ideal. We do pride ourselves on a positive customer experience, and can assure you delayed deliveries are not typical. Due to the delay in delivery, we have refunded your return shipping costs to the credit card that was used when booking. Please allow 3-5 business days for this refund to reflect on your credit card.

  Additionally, please take a moment to inspect the contents of your box and if any of your items were received in a different condition than when they were shipped, our team would be happy to assist in filing a claim. We can be reached at ************ or by emailing ******************************************.

  We appreciate your time, and look forward to being of further assistance if needed. 

   

• Review fromHelen L

  Date: 10/07/2023

  1 star

  Helen L

  Date: 10/07/2023

  I used them to send my golf clubs overseas. My clubs never made it and they ONLY reimburse $200 measly dollars for rentals etc. even though it may cost much more. They reimbursed my shipping cost but my clubs are nowhere to be found and I asked about making the claim for lost clubs but they said "well technicaly your clubs are not lost so eventually they wiil get to you" but I'm like when? maybe in 2024?? Stay away from shipping internationally from this company. I followed all the directions to a T. Super bad, BBB please do something
  

  Ship Sticks

  Date: 10/12/2023

  ************,

  Good morning and thank you for taking the time to review your recent Ship Sticks experience. We do apologize for any inconvenience you experienced regarding the customs delay that occurred on (1) of your (2) shipments to ********. We can assure you this is by no means typical and our team has been working diligently to correct the matter. Unfortunately, once a shipment is flagged by customs, our ability to intervene does become somewhat limited. We have been actively speaking with customs and confirming they have received all appropriate documentation for clearance. Due to this inconvenience, we did refund the full shipping cost associated with this delayed shipment, and offered our Shipment Protection Plan to assist with golf related expenses and rental club reimbursement. While we understand this situation is not ideal, I can assure you we do take matters such as this one seriously. 

  With that being said, the good news is as of this morning, your shipment has been successfully cleared from customs and departed the ************** in route back to *******, ** via DHL waybill number **********. 

  If you do have any additional questions, please reach out via phone at ************. Additionally, our International Support Manager will be making another outreach to you later this morning, as we have been doing throughout this matter, to provide the update and answer any questions you may have. Thank you for your time and understanding. 

  

  Ship Sticks

  Date: 10/12/2023

  ************,

  
  Good morning and thank you for taking the time to review your recent Ship Sticks experience. We do apologize for any inconvenience you experienced regarding the customs delay that occurred on (1) of your (2) shipments to ********. We can assure you this is by no means typical and our team has been working diligently to correct the matter. Unfortunately, once a shipment is flagged by customs, our ability to intervene does become somewhat limited. We have been actively speaking with customs and confirming they have received all appropriate documentation for clearance. Due to this inconvenience, we did refund the full shipping cost associated with this delayed shipment, and offered our Shipment Protection Plan to assist with golf related expenses and rental club reimbursement. While we understand this situation is not ideal, I can assure you we do take matters such as this one seriously. 

  
  With that being said, the good news is as of this morning, your shipment has been successfully cleared from customs and departed the ************** in route back to *******, ** via DHL waybill number **********. 

  
  If you do have any additional questions, please reach out via phone at ************. Additionally, our International Support Manager will be making another outreach to you later this morning, as we have been doing throughout this matter, to provide the update and answer any questions you may have. Thank you for your time and understanding. 

• Review fromTerry C

  Date: 09/16/2023

  1 star

  Terry C

  Date: 09/16/2023

  My shipping container was destroyed. Shipsticks wont pay for it.
  

  Ship Sticks

  Date: 09/18/2023

  ********************,

  Good morning. Thank you for contacting our support team through the Better Business Bureau and sharing your valued feedback. We regret to hear that upon receiving your shipment, your travel case was damaged. Being a frequent user of our service we hope you know this is not typical and we are sorry to hear this has occurred. We strive for excellence and truly regret to hear that your experience with us was anything less than exceptional.
   
  We did send you an email yesterday, September 17th at 4:22 pm regarding your travel bag/case damage and have not heard back. We would like to hear more about this scenario so we may further assist. At your convenience, could you please reply to our email describing the damage that was incurred so that we may look into this further? If you're able to provide photos that would be especially helpful.
   
  We sincerely appreciate your cooperation and look forward to being of further assistance.

• Review fromKevin C

  Date: 09/09/2023

  1 star

  Kevin C

  Date: 09/09/2023

  If I did my research, I wouldn't have used Ship Sticks. Going from ********** to ******** - they lost my clubs (and all my equipment). It's been 3 weeks now, and just going through the claim process, which will cover a quarter of the value. Ship sticks is essentially a middle man. They don't own/control any part of the shipping process, just facilitate it through the regular channels ************ etc). Pair that with all these lost bags (on multiple customer review platforms), the assumption is they're a pretty big target for theft. I wouldn't trust them with high value items (financial and/or sentimental). Go the airline route - Southwest allows free check-in for golf equipment, and UA counts sports equipment towards your checked bag allowance (subject to fees). Or ship direct. ***** does not offer insurance, but you can declare value per shipment - and at least you'd be dealing with them directly in the same scenario.
  

  Ship Sticks

  Date: 09/11/2023

  ************,

  Good afternoon and thank you for reviewing your ongoing shipment. First and foremost, we sincerely apologize for any inconvenience that is being caused by this matter. Unfortunately, it seems your shipping label become detached from your shipment in transit, and therefore has required our team to start a Lost Package Investigation with our partnered carrier ****** The initial investigation will last (10) business days before a claim can be filed. After the 10th business day, we can then initiate an insurance claim based on the insurance amount you selected when booking. While the insurance claim is under review, we will remain committed to locating your shipment. In many instances, it is not uncommon for shipments to be located in the ***** National Lost and Found facility after the initial (10) business day search.

  When you order was booked, you selected $1,000 of shipment insurance. Therefore, this is the amount that the insurance provider is obligated to pay if we are unable to locate your shipment. Please know when booking you do have the option to insure your shipment up to $7,500 at a nominal fee, and as an act of courtesy, Ship Sticks does insure all shipments for $1,000 at no cost. 

  I can assure you we take matters such as this one very seriously, and remain actively committed to locating your shipment within the ***** logistics network. We do regret if progress is not being made as quickly as you would desire and will continue to work diligently toward a resolution.

  If you have any further questions, you can reach us directly through our ongoing email chain or by calling ************. Thank you for your time and patience while we work toward resolving this matter. 

• Review fromKim M

  Date: 12/30/2022

  5 stars

  Kim M

  Date: 12/30/2022

  Could someone please help me understand why Ship Sticks gets voted the ******************************* when there are so many reviews of lost clubs? Mine included. Any shipping service could have shipped my clubs (Fed Ex/UPS). I paid for a service whose only business mission is to get clubs to their destination. And, if not, to find them. They are doing nothing more than I am to locate my clubs - calling Fed ******************** has not been pro active or specific on what their plan is to locate the clubs. One customer service rep hung up on me. Ship Stix charges a fee for getting clubs to their destination on time and more importantly finding clubs when they go missing. Ship Stix has great branding - but it ends there. Buyer beware.
  

  Ship Sticks

  Date: 01/03/2023

  Our sincerest apologies about the current lost clubs. Our team has submitted a refund for the shipment and will reimburse you for rental expenses. We will continue to work on the case until resolved.

• Review fromGeorge S

  Date: 11/09/2022

  1 star
  My story is too long to put on paper. Bottom line...... due to Ship Stick's poor communication and limited operating hours my International shipment was late for my Ireland "trip of a lifetime". My wife and I incurred costs of over $2000 for club rentals and golf accessories needed to play. Of the six games I played on some of the nicest courses in Ireland my wife and I played with rentals on three of them. As of now all that has been offered in compensation if 30% off the cost to ship. Unbelievable!!!!!!I will let it be known every chance that I get that this company is not to be trusted and would never recommend that it's service be used.

• Review fromPamela B

  Date: 10/20/2022

  1 star

  Pamela B

  Date: 10/20/2022

  Horrible customer service. Didn't deliver on time, not sure now that they will deliver on time though we dropped off early and paid extra for day early delivery. No resolution has been offered. Ndo not use them!
  

  Ship Sticks

  Date: 10/21/2022

  **************,

  We apologize for the delay in your shipment. We left you a voicemail earlier today to discuss resolution and compensation for the delayed shipment. We will await your call back to further discuss. Thank you.

• Review fromJeff B

  Date: 07/15/2022

  1 star
  Truthfully, it is zero stars. ShipSticks did nothing they said they would do. They picked up my clubs a day late. They didnt deliver them on time after changing the delivery date. They lost them. And now, other than what I paid for insurance wise, they are unwilling to make up the difference. Now I will be out $2,000 for their horrible service. Do NOT use ShipSticks. They have botched this every step of the way, including in the end, by not doing the right thing and offering to make me whole.

• Review fromBryant C

  Date: 06/15/2022

  1 star

  Bryant C

  Date: 06/15/2022

  Absolute worst experience I have every had with a company. Ship Sticks which is basically a glorified label printing company lost my entire set. FedEx came to pick up my clubs and they were never did get to see the light of day again. I work in insurance, so I understand you get what you pay for. However, I would like to warn people again ship sticks false advertising, poor customer service and poor business practices. They advertise "no hassle delivery, guaranteed delivery, better than "the other guys"." From start to finish it was the most stressful, inconvenient, and most expensive mistake I have ever made. They do not care about the whereabouts or conditions of your bags. They cannot back their promises to fulfill a job order. I laugh every time I see a commercial and how everything they say was the opposite experience I was provided. Why compare yourself to other business like airplanes and logistic companies saying that you are better when they provide the same service they say to not use? They provided ZERO benefit over any other logistic company. Moving to their customer service... While I'm sure they are nice people and still humans, I can't stand the organization of ShipSticks. They will do anything they can to reflect blame and take no responsibility. Clubs lost? FedEx's fault not theirs. During the claims process they provide you with generic ** answers like "our efforts will never stop", "we are so sorry", and always defer responsibility. They will not provide you with any evidence of "efforts" even after asking for multiple records of communication with FedEx. Want an update? You'll have to wait for a generic email response or long hold times for customer service. I was not happy with the way my claims investigation was treated, it seemed very unfair. Morale of review. If you use this company, which I will NEVER use again... please buy insurance for your entire bag. Who would have thought someone could lose an entire 6 foot travel bag.
  

  Ship Sticks

  Date: 06/15/2022

  ********************,Our apologies for the unfortunate situation with your shipment becoming lost. We understand this is obviously far from the service you anticipated receiving, and is by no means a common occurrence. Your frustration is completely understandable and we are constantly working with our logistics partners to eliminate these situations.

• Review fromSteven T

  Date: 05/22/2022

  1 star

  Steven T

  Date: 05/22/2022

  Mr. *******************************,I must say ship sticks is the most poorly run business in the industry. As a golfer and businessman that travels on a year round basis, to have travel plans altered on a multitude of issues, my organization will never use shop sticks again. Unacceptable business practice!!The communication with your claim service department has been painful. You are in a service industry and have provided zero service. I have made a claim for damages to my golf travel bag, golf bag and golf grips. All of which were damaged in your care, custody and control. My initial claim has been miss handles and lack of communication. I expect completion of the claim to be handled TODAY, not tomorrow or next week. If this issue is not resolved TODAY, the value of this claim will be amended to $2,000 plus legal fees. The ball is in your court. ***** T
  

  Ship Sticks

  Date: 05/25/2022

  ********************,I understand you have spoken to our director of customer support and your claims check has been mailed out as of Monday the 23rd of May.