Business Profile
Collections Agencies
United Collection Bureau, Inc.Headquarters
Reviews
This profile includes reviews for United Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 29 Customer Reviews
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Review fromTaryn V
Date: 04/15/2025
1 starTaryn V
Date: 04/15/2025
They claimed they sent a debt validation letter in the mail after providing them with my correct address (they had the wrong one originally), but they NEVER did. I open every piece of mail. I asked them to send another so I could actually verify theyre legit and that the debt was mine, since I was unaware of this bill, and they said that since it wasnt returned from the post office then they cant send another. Everyone I spoke to was rude and kept interrupting me as I was trying to ask questions. With as creative as scammers are nowadays they should be willing to cooperate with people who were sent to collections for debt they were unaware of, let us just verify the debt before we give you our money! I legally have a right to that validation letter, yet they refused to help me actually receive one. Thankfully I can afford the $260 to just make it all go away, but I feel bad for people who have larger bills and run into the same issue with them not cooperating with allowing you to verify the debt.
United Collection Bureau, Inc.
Date: 04/16/2025
Please be advised that after a thorough search of our database, we are unable to locate the account(s) you are referring to, based on the information that you have provided in your email.
We apologize if you had an unsatisfactory experience. If you would like our compliance team to further research your complaint, we can be reached at [email protected].Review fromChris E
Date: 03/21/2025
3 starsChris E
Date: 03/21/2025
Company is legit but when they call you and leave you a voicemail it makes you think it is a scam. They call you from an unknown number, and leave you a generic voicemail about a debt that you owe. I initially ignored the first call and voicemail because I figured it was a scam. When I got a second one, I decided to call. Found out a hospital sent one of my bills to collections at which I was never notified by the hospital. I explained that the bill was from a workers compensation injury and they just had me email them the workers comp information. Company needs to be more transparent when they call you and leave a More detailed voicemail instead of a generic recording.United Collection Bureau, Inc.
Date: 03/24/2025
Thank you for taking the time to share your feedback.Your comments are important in helping us maintain the highest standards of service.Review fromJenn R
Date: 03/15/2025
1 starJenn R
Date: 03/15/2025
I wish there was a 0 option.On 3/8/25 my bank was sent a bank levy/tax warrant of $7666 Which they pulled from my checking account without my permission or knowledge leaving me confused and ultimately unable to make my rent payment, failed car insurance auto pay declined, failed electric payment plan declined resulting in disconnection in place due to failed payment plan obligations, I had to call my bank to find out where the money went and a representative informed me the levy came from United Collections Bureau.I called UCB and spoke to a woman named ****** who informed me I still owed on both warrants, and I owed even more than what they took and I needed to set up a payment plan.That was a red flag because she never provided me with an amount nor was I ever sent letters emails or calls about what debt I owed to them.I was under the assumption that the tax debt had been resolved.Having dealt with collections agencies before they call multiple times a day.These people have never called me not one time.Every phone call has been initiated by **** tried to explain that I took care of it all on 10/11/24.She put me on hold to call INDOR to validate that I still owed for both of these warrants.I was on hold for approximately 1.5 *********** she was able to contact anyone at INDOR in that record time is beyond **** dont believe she contacted anyone at all actually.She came back on the line and stated yes ***** said both warrants are still active and in collections, again unaware of any holds because I have been in the dark since November,was up and they were allowed to collect again.However, they waited an additional 26 days with no notice on their behalf telling me that they were going to be collecting?She stated I could contact INDOR myself, which I did and was informed that she was in fact INCORRECT I am stuck without money to make my house payment/pay my bills and wondering when I will be reimbursed the money that was wrongly taken from me without my permissionUnited Collection Bureau, Inc.
Date: 03/20/2025
We apologize if you had an unsatisfactory experience. If you would like our compliance team to further research your complaint, we can be reached at *************************************************************Review fromCedra C
Date: 02/26/2025
1 starCedra C
Date: 02/26/2025
They added to my medical bill debt?!?! How is that even possible? Once the debt is "sold" to them how can it continue to increase? Its a 3 year old debt, not like something new that they haven't received full billing and insurance for. Tried to get answers from customer service and they were NO HELP! Took me OVER AN HOUR just for them to say they will send me an itemized statement. So they add whatever charges they want and then send you a new itemized bill? This does not seem legal!United Collection Bureau, Inc.
Date: 02/28/2025
We apologize if you had an unsatisfactory experience. If you would like our compliance team to further research your complaint, we can be reached at *************************************************************Review fromFranklin N
Date: 02/21/2025
1 starFranklin N
Date: 02/21/2025
I have a medical debt on my credit report that this company will not remove. Prohibition on Creditors and *************************** Concerning Medical Information (Regulation V)United Collection Bureau, Inc.
Date: 02/26/2025
Please reach out to our compliance team at ************************************************************ so that we may further investigate your claim.Review fromKatelyn R
Date: 01/29/2025
1 starKatelyn R
Date: 01/29/2025
I wish there was a 0 option.On 1/28/25 my bank was sent a bank levy/tax warrant of $1885.22.Which they pulled from my checking account without my permission or knowledge leaving me confused and ultimately unable to make my mortgage payment that is due on 2/1/25.I had to call my bank to find out where the money went and a representative informed me the levy came from United Collections Bureau.I called UCB and spoke to a woman named ****** who informed me I still owed on both warrants, and I owed even more than what they took and I needed to set up a payment plan.That was a red flag because she never provided me with an amount nor was I ever sent letters emails or calls about what debt I owed to them.I was under the assumption that the tax debt had been resolved.Having dealt with collections agencies before they call multiple times a day.These people have never called me not one time.Every phone call has been initiated by **** tried to explain that I took care of it all on 10/11/24.She put me on hold to call INDOR to validate that I still owed for both of these warrants.I was on hold for approximately 1.5 *********** she was able to contact anyone at INDOR in that record time is beyond **** dont believe she contacted anyone at all actually.She came back on the line and stated yes ***** said both warrants are still active and in collections and on 1/2/25 the 90 day hold, again unaware of any holds because I have been in the dark since November,was up and they were allowed to collect again.However, they waited an additional 26 days with no notice on their behalf telling me that they were going to be collecting?She stated I could contact INDOR myself, which I did and was informed that she was in fact INCORRECT and it IS taken care of with the paper work that I submitted at the ********** on 10/11/****** I am stuck without money to make my house payment/pay my bills and wondering when I will be reimbursed the money that was wrongly taken from me without my permissionUnited Collection Bureau, Inc.
Date: 01/31/2025
We apologize if you had an unsatisfactory experience. Please call our consumer escalation hotline at ************ so that we may assist you.Review fromShelby R
Date: 12/10/2024
1 starShelby R
Date: 12/10/2024
I have recently been reached out to by this company. They call daily for a debt that I am no longer able to make. I have been searching for work (recently laid off), and have communicated this with them. They want me to reach out to my father, who I have been living with and is now supporting me and my two kids to pay a bill of nearly $600. The lady on the phone today said "What is one more bill for him?" I told her I had an interview next week and will make sure they are the first ones paid as soon as I am. The staff, all but one, have been rude and pushy. They demand payment, and speak down to their "customers" as if they are children. I understand I have a debt to be paid and was paying on it until I lost my job in September. I have worked in collections and you don't speak to people like I have been spoken too. Based on other reviews, this seems to be the same with others.United Collection Bureau, Inc.
Date: 12/13/2024
We apologize if you had an unsatisfactory experience. If you would like our compliance team to further research your complaint, we can be reached at *************************************************************Review fromBrad M
Date: 11/15/2024
1 starBrad M
Date: 11/15/2024
This company is a disgrace and has no idea how to operate their website or how to get people to figure out why they levied our bank account without any prior knowledge. This is a scam between the state of *******, UCB and the banks namely Chase etc......they scam people out of hard earned money without even notifying them that this is going to happen and not allow people to be screwed when it comes to paying for a place to live, groceries etc. If I could I would completely change my vote for the Governor of Indiana and anyone else involved in this scam. Indiana should be ashamed to work with such a dishonest *********** like United Collections Bureau. You are all crooks and steal hard earned money from hard working citizens.United Collection Bureau, Inc.
Date: 11/19/2024
We apologize if you had an unsatisfactory experience. If you would like our compliance team to further research your complaint, we can be reached at ***************************************************************************************.Review fromMegan W
Date: 07/27/2024
1 starMegan W
Date: 07/27/2024
I received a letter from UCB for a balance I had with a credit card that had gone to this agency, I called them and asked if they could settle the balance for half which they agreed to do, the rep I spoke with (*****) said that I would be receiving an email stating that the balance would be settled and that my account would be updated.. Since that initial phone call, I have not received 1 letter or email and I've had to call 2 additional times just to find out what is going on with my account. Now I can't even login to check anything and mind you I've already paid these people $283.. Why can't I access my account now? I would either like someone to email me with a receipt or email me with a letter stating that I settled.United Collection Bureau, Inc.
Date: 07/29/2024
We apologize if you had an unsatisfactory experience. A member of our leadership team is addressing your concerns. If you would like further assistance, please call our consumer escalation hotline at 866-209-0622 so that we may assist you.Review fromSarah R
Date: 06/20/2024
1 starSarah R
Date: 06/20/2024
Awful, dishonest company. I was on a monthly payment plan since February and they always took their money promptly on payday, until in May they stopped. I thought I was done. Money was there as always but never taken out by them. Then a month later I get hit with a bank levy and they tell me it's because I missed payment. They said they reached out but I have no voicemails from them. Now they want the full amount due. No working with you and service reps are rude. There is no excuse why they didn't take their May payment, the money was always there. So they are dishonest liars on top of everything else!! I hope I never encounter this company again and I hope they go out of business!!United Collection Bureau, Inc.
Date: 06/21/2024
We apologize if you had an unsatisfactory experience. If you would like our compliance team to further research your complaint, we can be reached at [email protected].
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