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Business Profile

Credit Union

Global Federal Credit Union, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Global Federal Credit Union, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Global Federal Credit Union, LLC has 95 locations, listed below.

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    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was informed that my Social Security check would be deposited to my account at ********************** on 2/26/2025. When I check my account on that date there was no deposit and no pending deposit? I called today, 03/31/2025 and the automated information stated that my deposit would not be in my account until 04/03/2025. I was in my account, and it listed a deposit from the Treasury on 02/26/2025. I waited to speak to a representative and a Ms. *** answered responded and I inquired about why they received my check on 02/26/2025 and would not release it until a week later on 04/03/25. I informed her that it was my understanding that once the check was deposited to the institution it should be released to my account. I was not satisfied with her response and asked to speak to a supervisor. She stated she was a supervisor and I requested another supervisor. Mr. ***** responded to me and told me he was a supervisor and I explained the same concern to him as I went back to my account and the 02/26/2025 deposit date for my social security deposit was removed and replaced with a 04/03/2025 deposit date!! I could not believe they did this while I was speaking to them on the phone and when I questioned Mr. ***** about the change he changed the subject and refused to answer me about the change? At that point I realized that they were attempting to deceive me and not release my funds to incur more overdraft fees, which I already have a $30.00 a check overdrawn. I have been with this credit union since 2005 and have NEVER experienced any deception such as this and as a Senior, who relies on their social security to live this is Unacceptable!! I will be leaving this credit union as soon as I can without messing up my social security deposits. I cannot Not image what they are doing to other seniors with this deception. Mr. ***** stated he had the same conversation with a senior previous to my call and that senior may have not notice the change in their account?

      Business Response

      Date: 04/07/2025

      Due to federal privacy restrictions, Global Credit Union is unable to respond publicly; however, we appreciate the opportunity to review the circumstances raised by the complainant, whom we spoke with regarding their concerns on April 4, 2025.

    • Initial Complaint

      Date:02/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the *** to my mother **** A ******** and have been prior to the *** I have attached we redid that one. She has another bank account that I have no issues to manage her affairs also have no affairs with any other account or government agency. I went in to get items that I needed for her memory care for financial reasons and I was denied access to anything like online banking or transactions but could get print outs . I then went to charge something for her and her card was rejected for fraud I am unable to get that resolved cuz they do not put ***'s on record and will not give you access so I have no means to manage her account as what I am suppose to be doing. I am now forced to take the time to try to get all her money moved to be deposited to another bank that does allow a *** to do there job. This is a very big issue and we live in a retirement state do not want others using this bank and running into there rudeness and actions that I am going to find out if are illegal to preventing a *** of doing there job.

      Business Response

      Date: 02/11/2025

      Due to federal privacy restrictions, Global Credit Union is unable to respond publicly; however, we appreciate the opportunity to review the circumstances raised by the complainant, whom we spoke with on February 11, 2025, regarding their concerns.

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I transferred money from my checking account on January 16th to my credit card account which are both with global credit union a total of $301.69 was transferred and pulled out of my checking account, this total never made it into my savings account. The reason I was given was because there was a system malfunction and was down so anybody who did transfers between January 16 thru January 18th couldn't access any transfers. I have called every day since then to check on when I will be getting my money into my savings account and keep getting told by the next morning and it never shows up. I am now being told as of today 1/23/25 it should be in my account by midnight tonight but there is no guarantee and no manager to talk to. I was also told first it was ****** problem. After calling **** they said they are just a card distributor but not a money transfer system and don't even touch the money their exact words were ********* is lying the issue lies with them"

      Customer Answer

      Date: 01/24/2025

      Hello, now that I contacted you they have given my money back and put it into my account . 

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to make a payment to my credit card associated with my account on the 15th. It still has not been credited to my account. It wasn't until calling today that I was finally told that their credit card vendor had a power outage. No such information was given in the multiple calls I made over the weekend trying to get some resolution. Instead I was strait up lied to about how long this will take to be fixed and generally just told "I'm sorry there's nothing we can do, we are working on it." As of today, I have yet to get a clear timeline for how long this will take to resolve, which is completely unacceptable for national credit union. I would just take my money and leave but even that could take days to clear and then I would be back at square one and still have to pay them on the 9th regardless (if their system is even back up by then). In this day and age it seems simply ridiculous for a vendor of a national credit union to not have a contingency plan for a power outage. This is full stop a problem that resulted from poor planning and corner cutting on either the financial institution or their vendors end. I am deeply offended by how much misinformation I have received over this incident and especially considering I had to go out of my way to figure out what was going on. I have still as of today not gotten any direct correspondence about this issue (like an email saying I might have been affected) and only know anything because I had go call them to figure out what was going on.

      Business Response

      Date: 01/23/2025

      Due to federal privacy restrictions, Global Credit Union is unable to respond publicly; however, we appreciate the opportunity to review the circumstances raised by the complainant, whom we spoke with regarding their concerns.

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This credit union has leaked or allowed my contact information out, thus how I am now receiving scam emails. A photo of such an email is attached. This credit union has also allowed invalid, unauthorized charges to be applied to my account of $30 on 1/1/25 & 12/28/25, and of $5 on 12/31/24. I demand removal of these illegitimate fees and for this credit union to stop selling or soliciting out my private information.

      Business Response

      Date: 01/13/2025

      Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant.  Due to federal privacy restrictions, we are unable to respond publicly.  However, our representatives have been in communication with the complainant. Global invites the complainant to contact us directly at ************,if any further concerns remain.

      Customer Answer

      Date: 01/15/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regards to a chagred off checking account for member ****** D ******* *******. I was contacted the day I'm writting this complaint, by a collection agency Sentry Credit. My checking account charged off in August 2024, I have spoken to multiple agents explaining I likely would not have the funds to make payments till later in the year. I spoke to their recovery department, made an arrangement of 100 per month, but due to unforseen expenses, could not hold up the agreement. I was called by the department for recovering charged off accounts, I explained why I defaulted. I was promised it would not go to colleactions. Well today, Global CU lied to me and sent to collections when I said would not be till January I could start making payments. I am asking for 2 things, one I want the collection agency NOT INVOLVED IN this. I have explained my bad situation to the ******************* and that it would be much better in new year for me to tackle this. Therefore; I WANT THIS account put back into the offices of Global Credit Union, and out of the collection agency hands. I totally understand I did not make payments as agreed, but I explained I needed till January and the agent agreed to give me some more time. In end I want to pay the credit union back. I should have this all paid off by around mid to late March 2025, that is my plan. I want to be contatced by someone higher up in the Credit Union so we come up with an agreement that works for both of us. I am trying to protect my credit.Last, Once the debt is paid off, i request to be removed completely from ***********, not a paid in full marking which as a consumer I have a right to do once the debt is paid.

      Business Response

      Date: 12/13/2024

      Global Credit Union appreciates the opportunity to review the circumstances raised by Mr. ************** Due to privacy requirements of the *****-*****-****** Act, we are unable to respond publicly.  However, we spoke with the Mr. ******* on December 12, 2024.  Global invites the complainant to contact us directly at ************, if any further concerns remain.

    • Initial Complaint

      Date:11/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account is not mine and I ask them to validate the debt and they couldnt. They did not provide me with the original copy that I requested.

      Business Response

      Date: 11/29/2024

      Due to federal privacy restrictions, Global Credit Union is unable to respond publicly; however, we appreciate the time the complainant took to speak with us regarding their concerns.

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has placed a late payment on my credit file, violations of the Gramm Bliley leech act , please forward attached on my behalf.

      Business Response

      Date: 10/23/2024

      Due to federal privacy requirements, Global Credit Union is unable to respond publicly.  However, we appreciate the opportunity to review the concerns raised by Mr. ******** whom we will respond to in writing. 

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called in on 9/26 to try to figure out why my account was showing past due. I traded in my vehicle earlier this month (9/8) and the dealership sent out the check to be paid in full (I have tracking numbers, check stubs, and amounts of what was sent). The first check was short about $100 (mind you this is what Global Credit Union advised the dealership). They then sent out another check for the difference and they have yet to post the payment. I called again today (9/27) and was transferred about 4-5 times and no one was able to figure out the correct department to transfer me to. The gentleman I spoke with first, was not able to locate the checks with the tracking numbers, was giving me attitude, told me he was a manager, but yet transferred me to the incorrect department.I then speak with a lady, she said before you proceed, let me get you to the correct department again. I then get transferred again and get this lady who was the absolute worst. She kept cutting me off, giving me attitude, telling me she had to transfer me again and when I asked for a manager she said the gentleman I spoke with was. I then asked to speak with a different one because he was also no help and she placed me on hold. She then came back told me the payment was received and that the account was past due (which I obviously, reason for my call). She then kept saying I just need to tell you that in the most deceiving way. At this point I had already told her twice, to not give me attitude and would still to proceed to cut me off. I was frustrated and upset with their customer service. I did say I would call the BBB if it wasnt resolved and all she said was have a good day. All I want is for their customer service to be better, for the account to be paid in full, and for it not to hit my credit as being late or have any type of impact on my credit.

      Business Response

      Date: 10/02/2024

      Due to federal privacy requirements, Global Credit Union is unable to respond publicly; however, we appreciate the opportunity to review the circumstances raised by the complainant, whom we spoke with regarding their concerns.

      Customer Answer

      Date: 10/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** Zavala ******

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This credit union charged an invalid "Negative Balance Fee 09/03/2024" of $30 despite the account not being in a negative balance and without any notice of any kind.

      Business Response

      Date: 09/09/2024

      Due to federal privacy restrictions, we are unable to respond publicly. However, Global Credit Union appreciates the opportunity to review the circumstances raised by the complainant, whom we have communicated with regarding their concerns. 

      Customer Answer

      Date: 09/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Global Federal Credit Union, LLC is NOT a BBB Accredited Business.

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