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Business Profile

Loans

Birch Lending

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 59 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trampled for a potential loan with this company, just to have my identity stolen. This company should be criminally charged.

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Birch Lending is charging me *****% interest on $500.00. On 8/6/2024 I was in desperate need for money for Bills. I was approved through a lending search with Birch Lending. I was not told interest rate or payment till after I had to sign. That put me in to a panic frenzy.

  • Initial Complaint

    Date:07/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Experian. / Tolovana Financial. DBA, Birch Lending. is in violation of multiple laws set forth by Congress in regards to the following account # *******. ** U.S. Code ***** ( 2 )( a ( i ) states that the consumer report does not include information solely as to transactions or experiences ( payment history, charge off status ), between the consumer ( myself ) and the person (r.) making the report. Additionally, 15 U.S. Code 1681 s-2 ( a )( 1 )( A ) states that A person ( Tolovana Financial. DBA, Birch Lending.) shall not furnish any information relating to a consumer ( ******************* ) to any consumer reporting agency (XXX, **** ) if the person knows or has reasonable cause to believe that the information is inaccurate. Tolovana Financial. DBA, Birch Lending. can not collect on a discharged debt. This is now considered a certificate of indebtedness per the *** and income can not be reported. The *** Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes reporting of this account inaccurate! I provided a screenshot from the *** website. By Definition, the *** Clearly says a Cancelled debt or Charge off is Income. The reporting of this account as a debt is inaccurate. I never received a 1099-C from Tolovana Financial. DBA, Birch Lending. for the cancelled debt the account #**** / full amount { {$ *******} } in order to file as ordinary income. Where is my 1099-C Tolovana Financial. DBA, Birch Lending. is clearly writing off debt with the *** without sending out 1099-C as required by the *** for debts greater than { {$600.00} }. This is unsatisfactory! Tolovana Financial. DBA, Birch Lending. has been HEREBY PUT ON NOTICE that they are furnishing incorrect inaccurate information. In Tolovana Financial. DBA, Birch Lending. terms and conditions they agreed not to share my information with non affiliates Experian, is not an affiliate of Tolovana Financial. DBA, Birch Lending nor are they " bureaus ''.

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe you are doing predatory lending. I've paid $160 5x for a $1200 loan. When I attempted to pay off the loan I was told it was $1400. I've already paid $800 how do I still owe more then the actual loan? You said you can pay off the loan anytime, when you attempt to pay off customer service has no authority to make decisions. Why dont you have a supervisor reachable during business hours. after several attempts to contact a supervisor I get told i will get a call back and no one ever calls back. You threaten me with going to collections but have not offered a reasonal solution.

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/28/2024 l borrowed $1,200.00 n they want me to pay back over $6,500 on the loan cause they deposited the money in my account. So I think they is over charging me for the interest on the loan

  • Initial Complaint

    Date:06/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    B**** Lending company is trying to charge me future interest, (next 60 days), after payment pay off.

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I mistakenly accepted their terms and conditions to cover an emergency expense, after the first payment was drafted and I checked the balance, I made arrangements to pay this off as soon as possible. I called in the day before my next payment to arrange a pay-off. They then drafted the payoff amount, on top of the regular payment. Quite interesting how they sneak in a ******% APR rate, but accumulate it daily. Meaning I made two payments of $270 and then a payoff payment of $1180. On a $1200 loan. Literally the definition of predatory lending. These places should not be allowed to stay in business. I've reached out to them over the phone and online, and they refuse to refund the second payment, and refuse to address the fact that they are actively engaging in predatory lending practices.

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im being charged 600% interest on a $700 loan. That should be illegal.

  • Initial Complaint

    Date:03/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I regret applying for a loan and giving my bank info I want break my agreement with them especially after reading their bad reviews

  • Initial Complaint

    Date:03/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2-22-24, I applied for and got approved for a personal loan to help with rent, and I got approved for $900. However, I did not see any numbers in the contract I signed saying what my payments would be or how much I would end up paying in the end. My first payment was $241, so I checked my profile on their website to see why the payments were so much. I was finally able to see how much I owed according to them, under the "Truth in Lending Disclosures", and they are stating that I have an annual percentage rate of ******%! For a $900 loan, they are requiring me to pay $4821.61. This was nor made clear to me when I read through the contract, and this is misrepresentation.

Birch Lending is NOT a BBB Accredited Business.

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