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          Find a Location

          First Realty (Rental Office) has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • First Realty (Rental Office)

              363A E Glenn Ave Auburn, AL 36830-4995

            • First Realty (Rental Office)

              PO Box 349 Auburn, AL 36831-0349

            • First Realty (Rental Office)

              428 E Magnolia Ave Auburn, AL 36830

            Business ProfileFirst Realty (Rental Office)

            Real Estate
            Multi Location Business

            Contact Information

            363A E Glenn Ave

            Auburn, AL 36830-4995

            Get Directions
            Visit Website
            (334) 887-3425

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            First Realty (Rental Office) has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • First Realty (Rental Office)

                363A E Glenn Ave Auburn, AL 36830-4995

              • First Realty (Rental Office)

                PO Box 349 Auburn, AL 36831-0349

              • First Realty (Rental Office)

                428 E Magnolia Ave Auburn, AL 36830

              Location of This Business
              363A E Glenn Ave, Auburn, AL 36830-4995
              BBB File Opened:
              1/27/1987
              Years in Business:
              64
              Business Started:
              1/1/1960
              Business Management
              • Ms. Lauren Burnham, Property Manager
              • Mr. Kathy Grand, Property Manager
              Contact Information

              Principal

              • Mr. Kathy Grand, Property Manager

              Customer Contact

              • Ms. Lauren Burnham, Property Manager
              • Mr. Kathy Grand, Property Manager
              Additional Contact Information

              Fax Numbers

              • (334) 887-8839
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a real estate agent

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/27/2023

              Complaint Type:
              Order Issues
              Status:
              Answered
              I've made multiple complaints about noise upstairs with a dog which clearly stands in lease no pets or smoking but I was hit with a violation of smoking all because my stove was raggedy which they decided to replace . I called about a backup in my bathroom before I went to work and the same day I was fined $250 for lease violation for so called strong odor in which they said was smoke. It's like pulling teeth to get anything done around here I've sent multiple request to get something done but nothing has happened. I have proof people here have pets which it stated in the lease no pets allowed but its overlooked and the disturbance is out of control.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Charles C

              11/18/2022

              As a landlord, I attempted to call the office during normal business hours 9AM - 5PM, but the property manager is unavailable. I asked what his office hours are, and they are the same as the business hours. However, I was told the manager keeps their own hours. So I asked what the best time would be to call the next day within the normal business hours, but the receptionist HAS NO IDEA! I asked for a direct phone number to the manager, but they are unable to provide it. The best I was able to do was to leave a message for the property manager in the hopes that they will return my call. There is no customer service here.

              First Realty (Rental Office) Response

              11/30/2022

              **. ****, I apologize for the confusion and misunderstanding between you and one of our receptionists. We strive to provide industry leading customer service in all facets of our operation, which may include our property managers being out in the field throughout the day meeting with clients and/or tenants. Although office hours are fixed, personnel hours may vary. In understanding your concern, we will focus on better communication between all outside parties and our internal associates moving forward.

              Sincerely,

              Customer Response

              11/30/2022

              Thank you for your response. Mr. Austin O****** did indeed return my call that evening outside of business hours. This complaint was a knee jerk reaction based on my interaction with the receptionist. That's how poorly that conversation went. i would be concerned as a manager of this business how poorly a receptionist received a customer call.

              Local BBB

              Better Business Bureau serving the Fall Line Corridor, Inc.

              More Info on Local BBB

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