ComplaintsforCheckWorks, Inc.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I ordered checks on 4/4/24 and paid their advertised amount of $29.99 for two day service. Checks did not arrive until 5 days later (after 5pm) on 4/9/24. I contacted customer service who blamed it on ****** I advised them that this was their responsibility since they used ***** as their shipper. The customer does not have an option on who ********************** uses. I asked for a refund on the shipping only which they stated again was not their fault.

  Business response

  04/11/2024

  Hello ***********************,

  Thank you for alerting CheckWorks of your concern.  We pride ourselves on delivering excellent customer service and sincerely apologize for the inconvenience this has caused.  The response given to you does not justify the level of customer service expected.  In review of your order, you are correct, you did pay $29.99 for 2-day shipping.  This has been refunded to you and should appear as a credit on your credit card within 3-5 business days.  We sincerely hope to retain you as a loyal customer and look forward to doing more business with you in the future.  Thank you.

  Customer response

  04/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  on janurary 1, ********************* the amount of $123.06 transaction id *********** today date i have not recived my check

  Business response

  02/27/2023

  I located your check order and see that it was on hold pending additional information. A custom logo option was selected, and there was also a question about the account number entered because it did not match MICR records for the financial institution.

  Email requests for information were sent to *********************** 1/3/23 and 1/4/23. I apologize if you did not receive the emails. The leather binder that was part of this order shipped out and was delivered to you via ***** 1/5/23. I've issued a refund to you in the amount of $79.58 for the checks. 

• Initial Complaint

  12/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Havent refund money from order that I cancel day of placing it online.

  Business response

  01/19/2023

  Good afternoon, 

  Thank you for bringing this issue to our attention.

  I apologize that you did not receive your refund. A full refund was issued for the order 1/17/23, and it will appear in your account within the next several business days. 

  Customer response

  01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  09/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered 4 boxes of checks. When received they did not have the name of our financial institution. Had only name of bank the checks are payable through. The financial institution is not accepting them without their name or address on it. Called, emailed, several times and even emailed another blank check and deposit slip from the bank. The example checks are exactly what should be in the checks! Each time I called they are saying they need about blank check? They are giving me the the same excuses without helping at all! Poor/ NO customer is service!!!I would not order checks from this company. I do need checks!!

  Business response

  11/15/2022

   

  This order was placed 10/22/21, and the customer notified us of a potential issue with the order 8/22/22. As referenced on our website, customers must notify us within ********************************************************* addition, the routing number associated with this order is officially registered as *************** NA. The financial institution name that prints on the checks must match what is registered to the routing number, and we are unable to alter this information if it does not correspond appropriately to the routing number. To do so would impact all account holders of *************** who place check orders through CheckWorks. The customer was advised we would not be able to update the financial institution name, and a refund was not offered due to the age of the order. I apologize for any confusion or misunderstanding when the customer spoke to a representative regarding their order, and a full refund check will be issued and mailed to the customer. 

  Customer response

  11/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

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