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Business Profile

Check Printing

CheckWorks, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered checks online. The system dropped leading zeroes from my bank account during the process--since it was done by the system, I assumed they know what they're doing and it would be ok. Telecheck won't accept my checks. The number on the checkbooks said if there's an error, there's ***lacement of incorrectly printed documents within 90 days. A customer service *** was going to charge at least half the cost of the checks, to ***lace, and probably shipping and handling as well. So, my only recourse is here or to return the checks to them at my cost for a partial refund (sans shipping and handling, 1/3 of total cost of the order). They should honor the ***lacement policy, since it was their system which dropped the zeroes. They say they can "see" what was submitted, and I say there system dropped the zeroes so must not have recorded the entry. Had ordered from this company many years ago, and didn't have this problem.

    Business Response

    Date: 12/05/2024

    I apologize for the issue you experienced with your recent check order. After reviewing your account, I found that the system did not make any changes to the information entered during the ordering process. Since we are not affiliated with your financial institution, we are unable to verify whether the account number is correct. However, we can confirm that the account number matched a valid format required by your financial institution, so it was not flagged as a potential error in our system. As a gesture of goodwill, I have issued a full refund for this order. If you would like to correct the account number and place a new order, please don't hesitate to reach out to me directly at **************. Again, I apologize for any inconvenience this may have caused, and I hope you will consider ordering with CheckWorks again in the future. 

  • Initial Complaint

    Date:04/11/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered checks on 4/4/24 and paid their advertised amount of $29.99 for two day service. Checks did not arrive until 5 days later (after 5pm) on 4/9/24. I contacted customer service who blamed it on ****** I advised them that this was their responsibility since they used ***** as their shipper. The customer does not have an option on who ********************** uses. I asked for a refund on the shipping only which they stated again was not their fault.

    Business Response

    Date: 04/11/2024

    Hello ***********************,

    Thank you for alerting CheckWorks of your concern.  We pride ourselves on delivering excellent customer service and sincerely apologize for the inconvenience this has caused.  The response given to you does not justify the level of customer service expected.  In review of your order, you are correct, you did pay $29.99 for 2-day shipping.  This has been refunded to you and should appear as a credit on your credit card within 3-5 business days.  We sincerely hope to retain you as a loyal customer and look forward to doing more business with you in the future.  Thank you.

    Customer Answer

    Date: 04/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on janurary 1, ********************* the amount of $123.06 transaction id *********** today date i have not recived my check

    Business Response

    Date: 02/27/2023

    I located your check order and see that it was on hold pending additional information. A custom logo option was selected, and there was also a question about the account number entered because it did not match MICR records for the financial institution.

    Email requests for information were sent to *********************** 1/3/23 and 1/4/23. I apologize if you did not receive the emails. The leather binder that was part of this order shipped out and was delivered to you via ***** 1/5/23. I've issued a refund to you in the amount of $79.58 for the checks. 

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Havent refund money from order that I cancel day of placing it online.

    Business Response

    Date: 01/19/2023

    Good afternoon, 

    Thank you for bringing this issue to our attention.

    I apologize that you did not receive your refund. A full refund was issued for the order 1/17/23, and it will appear in your account within the next several business days. 

    Customer Answer

    Date: 01/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:09/21/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4 boxes of checks. When received they did not have the name of our financial institution. Had only name of bank the checks are payable through. The financial institution is not accepting them without their name or address on it. Called, emailed, several times and even emailed another blank check and deposit slip from the bank. The example checks are exactly what should be in the checks! Each time I called they are saying they need about blank check? They are giving me the the same excuses without helping at all! Poor/ NO customer is service!!!I would not order checks from this company. I do need checks!!

    Business Response

    Date: 11/15/2022

     

    This order was placed 10/22/21, and the customer notified us of a potential issue with the order 8/22/22. As referenced on our website, customers must notify us within ********************************************************* addition, the routing number associated with this order is officially registered as *************** NA. The financial institution name that prints on the checks must match what is registered to the routing number, and we are unable to alter this information if it does not correspond appropriately to the routing number. To do so would impact all account holders of *************** who place check orders through CheckWorks. The customer was advised we would not be able to update the financial institution name, and a refund was not offered due to the age of the order. I apologize for any confusion or misunderstanding when the customer spoke to a representative regarding their order, and a full refund check will be issued and mailed to the customer. 

    Customer Answer

    Date: 11/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

CheckWorks, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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