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          Iron City Ford has 1 locations, listed below.

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            Business ProfileIron City Ford

            New Car Dealers

            Current Alerts For This Business

            Out of Business:
            According to information in BBB files, this business is no longer in business.

            Contact Information

            9924 Parkway E

            Birmingham, AL 35215-7308

            Get Directions

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 69

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            According to information provided, this business offers the sale and service of new Ford vehicles and the sale and service of used cars and trucks.

            Business Details

            Location of This Business
            9924 Parkway E, Birmingham, AL 35215-7308
            BBB File Opened:
            7/13/2016
            Business Started:
            1/1/1955
            Date of New Ownership:
            2/1/2018
            Business Incorporated:
            1/9/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 010595700 for this business, issued by Alabama Department of Revenue

            These agencies may include:

            Alabama Department of Revenue

            50 N Ripley St

            Montgomery AL 36130

            (334) 242-1170

            https://www.revenue.alabama.gov/division/motor-vehicle/

            Type of Entity:
            Limited Liability Company (LLC)
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            ON FEB 8TH 2022, I PURCHASED A VEHICLE FROM IRON CITY FORD IN ********** **. BEFORE PURCHASING THE VEHICLE, MY SALESWOMAN ********************* AND MANGER *********************** STATED THAT THE VEHICLE ***** SYSTEM WAS NOT WORKING AND THEY COULDN'T FIGURE OU THE PROBLEM AND WOULD OFFER **** DOLLARS OFF THE PURCHASE PRICE OF THE VEHILCE. aFTER NEGOTIATING THE ***** OF THE ***** THE FINANCE MANGER STATED THAT THE **** OF VEHICLE THAT IM PURCHASING I HAVE TO GET A WARRANTY FOR THE VEHICLE TO COVER ANY AND ALL REPAIRS SHOULD THEY ARISE. i AGREED TO IT AND PURCHASED A **** DOLLAR ENDURANCE WARRANTY THROUGH THE DELAERSHIP PLUS A 2000DOLLAR MANDATORY ADAVANTAGE WARRANTY THAT THEY STATED COULD NOT BE REMOVED FROM THE PURCHASE OF THE VEHICLE BECAUSE IT WAS COMPANY POLICY TO CHARGE FOR THE EXTRA COVERAGE. aFTER A FEW MONTHSI SATRTED HAVING CAR TROUBLES AND RETURNED THE VEHICLE TO IRON CITY FORD FOR REPAIRS AND HAD TO COME OUT OF MY POCKET FOR A RENTAL CAR FOR TWO WEEKS BECAUSE THEY HAD NO ***** VEHICLE AVAILABLE. AFTER GETTING MY VEHICLE REPAIRED I ENCOUNTERED ANOTHER PROBLEM THIS ***************. I SPOKE WITH THE ** AND SERVICE MANGER AND THEY STATED THAT I WOULD HAVE TO REPAIR THE VEHICLE MYSELF BECAUSE THE FIRST TIME WAS A COURTESY. AFTER EXPALING THAT I JUST PURCHASED THE VEHILCE AND MY CIRCUMSTANCE THEY RELUCTANTLY REPARED BUT TRIED TO CHARGE ME **** DOLLARS FOR THE REAPIR. AFTER OBTAINING MY VEHICLE I WENT TO AUDI OF BIRMINGHA TO HAVE A THOUROUGH INSPECTION AND LEARNED THAT THE VEHICLE WAS INVOLVED IN A WRECK AND WAS NEVER REPORTED. ALSO, A SALESMAN THAT WORKED THERE ADVISED ME THAT ANOTHER SALESMAN HAD THE VEHICLE AND TAMPERED WITH WIRING FOR THE ***** SYSTEM TRYING TO INSTALL AN AFTERMARKET SYSTEM AND CAUSED A SHORTAGE AND HAD KNOWLEDEGE THAT THE VEHICLE WAS IN A WRECK. NOW ON MARCH 22ND 2023 MY VEHICLE STOPPED WORKING AND I HAD IT TOWED TO THE ORIGIANL DELAERSHIP WHICH IS *************** NOW. MY VEHICLE HAS BEEN INOPERABLE FOR OVER TWO MONTHS AND THE WARRANTY PURCHASED WITH VEHICLE I CANT USE BECAUSE THE WARRANTY DOSES NOT COVER THE REAPIRS FOR THE VEHICLE. IM LOOKING FOR RESOLUTION TO THIS NIGHTMARE BECAUSE NOT ONLY IM SPENDING MONEY FOR A MONTHLY NOTE IM TRYING TO SAVE UP TO HAVE MY CAR REPAIRED WHICH I HAD TO HAVE TOWED TO ANOTHER DELARSHIP FOR REPAIRS BECAUSE THEY SATED THEY DONT WORK ON THE **** OF VEHICLE THAT I HAVE.
            Read 6 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Chris S.

            06/30/2022

            This dealership is extremely unorganized, and worse at communication. The first red flag was when we called to verify the vehicle was still available, we were told " I will give your message to a sales manager and they will call you back". We didn't receive a call back. We drove down there and luckily the vehicle was still there, it was being sold to someone else, the sold it to us be cause "they weren't there". We spent 5.5 hours in the dealership.2 hours in the Finance office The paper work was wrong TWICE and had to be worked up again. The final paper work we signed was still off from what the salesman had told us. I drove the car for 12 days when I got a letter that was showing the Vehicle still wasn't financed?!?! So "I" had to call the dealership and figure out what was going on. It took 5 phone calls before I finally got ahold of someone that would possibly answer my questions. I spent most of my day Saturday calling and trying to get things squared away. I did speak to a finance guy named Dan he some what explained what was going on, I was still unsure why it had taken 12 days to work this out. I then decided to just take a cashiers check to them on Monday. I tried calling them 10 times from 12 o'clock to 5 o'clock to verify that was okay before I drove 2 hours Monday morning to bring them a check. I finally got a call back, and told them I was just bringing the vehicle back Monday. When I get there Monday morning. I spoke with Dan again, he was aggravated with me like this was my fault. I'm the one that drove 4.5 hours and missed 2 days of work. I put a brand new $**** set of tires on this vehicle. We also put *k down. Dan said "it will take you weeks to get that down payment back". He said nothing about reimbursing me for the tires. These people do not care about the customer or doing the right thing. I understand everybody makes mistakes and has bad days, but that place is poorly ran.
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving Central & South Alabama

            More Info on Local BBB

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