Reviews

Review Details

• Review fromChris S.

  Date: 06/30/2022

  1 star
  This dealership is extremely unorganized, and worse at communication. The first red flag was when we called to verify the vehicle was still available, we were told " I will give your message to a sales manager and they will call you back". We didn't receive a call back. We drove down there and luckily the vehicle was still there, it was being sold to someone else, the sold it to us be cause "they weren't there". We spent 5.5 hours in the dealership.2 hours in the Finance office The paper work was wrong TWICE and had to be worked up again. The final paper work we signed was still off from what the salesman had told us. I drove the car for 12 days when I got a letter that was showing the Vehicle still wasn't financed?!?! So "I" had to call the dealership and figure out what was going on. It took 5 phone calls before I finally got ahold of someone that would possibly answer my questions. I spent most of my day Saturday calling and trying to get things squared away. I did speak to a finance guy named Dan he some what explained what was going on, I was still unsure why it had taken 12 days to work this out. I then decided to just take a cashiers check to them on Monday. I tried calling them 10 times from 12 o'clock to 5 o'clock to verify that was okay before I drove 2 hours Monday morning to bring them a check. I finally got a call back, and told them I was just bringing the vehicle back Monday. When I get there Monday morning. I spoke with Dan again, he was aggravated with me like this was my fault. I'm the one that drove 4.5 hours and missed 2 days of work. I put a brand new $**** set of tires on this vehicle. We also put *k down. Dan said "it will take you weeks to get that down payment back". He said nothing about reimbursing me for the tires. These people do not care about the customer or doing the right thing. I understand everybody makes mistakes and has bad days, but that place is poorly ran.

• Review fromVicki C

  Date: 06/03/2022

  1 star
  Service dept needs help. I have been trying to get my car fixed for over a year

• Review fromPearlie J.

  Date: 05/28/2022

  1 star
  5/27/2022 Iron City service department is the worse I have dealt with I paid out $****** for service that wasn't the problem they summited a claim to Ford warranty that was under warranty that wasn't the problem I paid for a diagnosis test look like it would have picked up what was wrong with my car I couldn't get a copy of the diagnosis test a week and a half later the problem occurred again I reached out to the service department and the district manager I was treated by the service department as if I was trying to get my money back it was awful, I took my car to another Ford dealership do to the fact I didn't trust my car in the hands of people that took my hard working money from me that wasn't the problem, if they take from the customers and the warranty company they will take from the company, I have been reaching out to Iron City district manager every since this been going on I email him to let him know I was taking my car to another Ford dealership if their was any problem on the service department behalf I will let him know after hearing from the dealership I took my car to I tried to reach out to him I was blocked from his email and I was told he didn't work there I am very angry and disappointed I felt as if I was taking advantage of cause I was a female, I wouldn't never recommend this company this is the worse experience I ever had, the Ford headquarters needs to know what type of employees they dealing with on the front desk of the service department they rule and disrespectful they shouldn't be working with the public