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Find a Location

Stivers Ford Of Birmingham has 1 locations, listed below.

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    Business ProfileforStivers Ford Of Birmingham

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.31/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1922 2nd Ave S, Birmingham, AL 35233-2002
    BBB File Opened:
    11/13/2020
    Years in Business:
    3
    Business Started:
    10/23/2020
    Business Management
    • Mr. Manual Gonzalez, General Manager
    • Ms. Deborah Millheiser, Controller
    Contact Information

    Customer Contact

    • Mr. Edward Stivers III
    • Mr. Manual Gonzalez, General Manager
    • Ms. Deborah Millheiser, Controller
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/31/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    On January 19th 2023 I entered Stivers Ford of Birmingham, AL to purchase a 2012 **** Taurus. My sales person was ******** and after a walk around and test drive of the car we began negotiating the price. We were able to settle on the purchase price of $10,000. I asked ******** if the car has any warranty and she informed me that I have 14 days or **** miles to bring the car back. While signing paperwork for the vehicle she informed me not to worry about the "As is" portion because of the 14 day **** mile warranty. On January 23rd I contacted ******** and told her that the car is leaking transmission fluid and asked if it would be fixed. She informed me that the car was purchased as is and would not be fixed. I reminded her about the warranty that she informed me of the day of the sale and she told me that she misinformed me and that the car was not covered under that warranty. I asked to speak with her manager and he informed of the same thing. I expressed that I felt like I was tricked and mislead I to buy the car having being told that that there was a warranty only to find out after taking my money that there wasn't one. In addition I have a recorded conversation between myself and ******** detailing the transaction.
    Read More

    Customer Reviews

    13 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Diana S

    1 star

    05/16/2024

    Would give zero, I drove an hour, I spent all day at the dealership and there was plenty of time to get all the numbers and paperwork in order. They called me a couple hours after I got home and said they had an appraisal mix up on my minivan, which is what I was trading in , they won't honor the paperwork. They want to give me less for my trade in. They are coming to get the **** explorer and bringing my minivan back. ?? Anyone know if they can do that ? I really wanted the explorer ??. So I would NOT recommend Stivers Ford of Birmingham at all if this can happen. Papers are signed , They took 5 hours, it was their numbers they came up with, and now they are saying no! How can they do that, the customer wouldn't be allowed to do that. Papers are signed ! Help! Horrible place , I dislike car buying even more now, not trustworthy!

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