ComplaintsforBirmingham Luxury Motors, Inc.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I totally feel swindled by this place. I initially purchased a 2013 Audi in December 2023. I had the car for about 2 weeks and I was to bring it in to their service department cause I thought I smelled gas. Shortly before my arrival, I got a call to pick out another due to some title issues. I was highly upset because I was satisfied with my payment and the mileage on the car. I settled on a newer model *** with a higher note and miles. ***** there I asked if the down payment I put on the Audi be applied to the new car and was told no. As a result, my credit was ran once again within less than a one-month time span. Hence a decline in my score. Since purchasing the car in Jan 2024 I have had the car in my possession for maybe about 6 weeks. I turned the car into the service department because it was running hot. I understood that the main mechanic was out and it may have been longer than anticipated .They provided me a replacement vehicle, but it was not of the same value as the car I am paying for. Three weeks later I have a cracked reservoir leak that I thought was addressed in the initial service, but wasn't cause it wasn't on the paperwork. Again I was provided a replacement vehicle of lesser value. After being at the dealership for 5 business days when I was initially told two, I picked up the vehicle only to have a notification light come on about the coolant being low the very next day. Also, while I can not be 100% sure I do believe they sold the Audi they took back from me to someone else. I saw the exact make and model with the same color interior and their tag this past week while taking my kid to school. They have caused too much frustration in my life these past few months.I hate the lack of communication with the service **** & how my car still isnt fixed.

  Business response

  05/09/2024

  We are very sorry for the inconvenience ****************** has experienced thus far. Unfortunately, after we sold the 2013 Audi, we determined there was a title issue hindering the transfer of ownership. We began using this Audi as a loaner vehicle until we could resolve the title issue since we could not sell it until it was fixed. Once the title issue was determined, we asked if there was another vehicle ****************** would like to purchase and she chose one and approved the new terms and payment. After delivery of the new purchase, ****************** experienced some mechanical issues, at which time we asked her to bring the vehicle to our service department to diagnose and we provided her with the loaner unit we had available at that time.

  Customer response

  05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 6, 2023 I purchased a 2013 **** sales agent name was ***** at approximately 5:30pm for the amount of $19,798.54. At 6:30pm I called ***** and told him that the roof hinge and the glove compartment was broken that he said prior to me purchasing the vehicle had been fixed. He said the part had been ordered and waiting for it to arrive. He assured me that he would have the service department take care of it. I brought the car back to them on Friday, April 7th and to no avail it wasn't fixed. I spoke with ***** several times that day and was told that **** would return my call. At 6:47pm that evening when I spoke with another salesman, I told him that I was on the way to pick up my vehicle, she called. She said she had to order the part because that part was missing the clamps and she assured me that the new part would be in by the 14th. I took my car back to the service department on the 17th and the same part that I gave her off the vehicle was the same part with additional scratches was placed back on the vehicle. The part wasn't flushed to the roof of the convertible. I asked ***** would you be satisfied with this? She said no ma'am but its an after market part and that's the best we could do. I asked her so are you telling me that when I use the convertible it's not going to come off again, she said yes ma'am it won't lift again. I asked her when will the glove compartment be back, she said she wasn't sure because she had to find the box because the motor was gone in mines and the one she ordered was the wrong one. On April 22, I drove my vehicle for the first time and after utilizing the convertible, the roof hinge came off again! So, today April 26, 2023, I called to let her know about the hinge after calling since Monday from my cell phone and leaving several messages which she never returned. I asked her about the glove box because the sensor switch is needed for my tires, she said she wasn't approved to order it! Poor ****************

  Business response

  05/30/2023

  Sorry for the delay in responding. We have continued to work with this customer to resolve the situation. Both issues she brought up have been addressed and the vehicle is ready for pick up today. Please do reach out if there is anything further we can do.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  December 10 2020 was reported on my credit report this is fraud

  Business response

  05/03/2022

  We will need more information to search this. This is more than a year old and nothing is coming up in our records when we look it up by name. She is welcome to call us with additional identifying information and we will be happy to search further. As a general rule, however, we do not submit credit inquiries ourselves. Customers fill a credit application online, and check off the authorization to pull credit before hitting submit. This is the only time credit is pulled; we do not do any part of this manually. You can see how this works on our website here: *****************************************************************

  Customer response

  05/06/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  10/05/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I purchased a 55k Range Rover on April 19, 2021. Also purchased a $5k extended warranty after I was assured that it would cover anything that may happen. 8 days later the 'low coolant' light came on. I stopped immediately and had the truck towed to the Land Rover dealership. I called Murad and told him what happened and he told me that the warranty will cover it. It did. Exactly a month later 'transmission overheating' light came on. Stopped immediately again and had it towed back to the dealership. It's been there since June. The engine block warped due to the first coolant leak. $30k for a new engine block. Warranty company denied my claim. This dealership sold me a $50k piece of ****. The owners are no help. They sold me this truck with an active issue and will take no responsibility or offer any type of assistance with getting the new engine. I had to pay out of pocket. I have retained an attorney to go after the warranty company and the dealership.

  Business response

  12/15/2021

  Business Response /* (1000, 8, 2021/12/02) */ We are working with Ms Parker. I was under the impression that we are done with this case Consumer Response /* (2000, 10, 2021/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue has been resolved satisfactorily.

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